Sales Technical Support

Dhruv Parekh

Address: *** ******** ***, *******, ** 11705 Home: 631-***-****

Email: *.******@*******.*** Cell: 631-***-****

Objective:

A challenging engineers position in a fast paced environment that will allow for personal growth and career

advancement.

Education:

BS, Computer Engineering Technology, Farmingdale State College, NY, 2013

AS, Engineering Science, Suffolk County Community College, Selden, NY, 2010

Bayport - Blue Point High School, Bayport, NY, 2007

Technical Qualification:

Network Protocols: TCP/IP, IP, DHCP, DNS

Programming Languages: C, C++, Perl, JAVA

Databases: MySQL, Access

Operating System: UNIX, Linux, Windows OS, DOS, MAC OS-X

Applications: VMware, MS Office, MS Visio

Design: UML

Have experience in working with C and C++ compiler programming and system level programming

Strength:

Experience in the field of Networking with relevant projects and work experience.

Experience of working on Linux, MAC and Windows operating systems.

Hands on experience with routed LAN networks, Cisco routers and switches.

Excellent customer management/resolution, problem solving and debugging skills with good

verbal/written communications and presentation skills.

Good team player and have excellent interaction skill to coordinate and work within a team

Proven capability of adapting to new and fast changing technologies

Experience:

Cablevision, Jericho, NY

Technical Support Rep – Level 2: May 2012 – Present

Technical support for Optimum products for residential and business customers for Networking and

telecom service.

Telephonic customer support for all networking problems.

Technical support for the technologies like VOIP, SIP and LAN networking issues.

Resolved queries related to network troubleshoot.

AT&T Arjay Wireless, Lake Grove, NY

Store Manager: June 2010– May 2012

Responsible for every phase day-to-day store operations.

Manage total store level operations, including staff hiring, training, evaluation and work schedules.

Established sales goals managed budgets and devised sales forecasts.

Maximized sales and profitability of assigned areas through execution of company programs.

Led store to raise the sales by 30% compared to past 2 years.

AT&T Hotspot Wireless, Patchogue, NY

Sales Associate: July 2008 - June 2010

Confabulated with customers regarding the sale of AT&T products.

Promoted and advertised products as a part of awareness program.

Assisted in merchandising and maintaining work area clean.

Participated in maintaining inventory and cycle counts annually.

Dunkin’ Donuts Coffee, Bohemia, NY

Cashier: April 2007 – July 2008

Receive the orders and the respective cash from the customers.

Maintaining detailed records of served orders and collected cash.

Monitoring the status of placed orders and encouraging the workers for faster preparation of orders.

Reference:

Furnished Upon Request

Contact this candidate