Project Manager

Sakinah Parham, PMP

*** ********* ** ********, ** 11590

Mobile: 718-***-**** ********@*******.***

WORK EXPERIENCE

EVO Payments International –Credit Card Processing & Merchant Services Melville, NY

VP of Project Management September 2011 – current

Responsible for leading, building and maintaining the enterprise-wide project/program management practices. Provide leadership and

coordination across strategically aligned projects by establishing and enforcing PMO standards, policies, and best practices.

• Responsible for the overall program planning including budget, structure, schedule, and planning staffing requirements with a

major emphasis on client's business needs. Oversee all projects within the PMO portfolio from inception to completion.

• Ensure projects/programs are well defined, tracked and communicated in a consistent and effective manner to all participants,

stakeholders, IT and business management leads.

• Hands on program/project management for a large complex conversion program comprised of 22 various projects (includes

report delivery migration, data migrations, application conversions and upgrades, business process changes); BI360

implementation; cloud implementation; telecom upgrade; IRS TIN Matching compliance, and other projects as needed.

• Partner with C-Level Executives, members of the Business Leadership Team and other key stakeholders to define opportunities,

to identify and prioritize projects based on predefined criteria.

• Initiate and implement new project methodologies, process and procedures that will support both Long and short term goals.

• Advises leadership and/or business executives at the highest levels about the project portfolio, status and resource planning

• Identify, secure, and coordinates implementation of internal and external resources and expertise as appropriate to achieve

project objectives.

• Develops quality and concise templates for project artifacts, inclusive of business cases, business requirement documents, and

other concept phased documentation.

• Develop and manage strong relationships with vendors, business partners and C-Level Executives. Strong leadership,

interpersonal, negotiation and people management. Ability to function at both detail and conceptual levels.

• Reports to Worldwide Chief Information Officer.

TekSystems for APPLIED ENERGY GROUP – Energy Efficiency Solution Provider Hauppauge, NY

Sr. Project Consultant September 2010 – June 2011

Analyzed, developed and implemented project management processes and methodologies according to best practice for IT department

and created change management process and templates for non-IT programs. Managed full lifecycle of IT projects and change requests

related to core web application tracking system (ASP, IIS), report development (SSRS, SSIS) and product development roadmap.

Managed client-facing program implementations. Provided oversight to non-IT DSM program portfolio and analyzed existing processes

for improvement. Provided input to revenue generation strategies as it applied to enhancing the core application in preparation for trade

show presentation. Tools included, RUP SDLC, MS Project, Intuit QuickBase, MS Excel, and MS Visio.

• Applied project/program management skill set in coordinating IT development staff, managing client expectations, project

planning, requirements gathering, mitigating risk, resource planning and scheduling.

• Managed product roadmap for core web application. Managed internal/client infrastructure related projects and training (i.e.

SSRS replication and feature/functionality enhancements).

• Tracked performance of non-IT energy efficiency DSM program portfolio activities across commercial, residential and

renewable segments. Ensure tasks/issues identified by third-party evaluation organization are addressed and completed by the

appropriate owner.

• Reported to VP of Business Development/IT. Analyzed, developed and implemented project management processes and

methodologies according to best practice for IT group and created change management process and templates for non-IT

programs.

FIRST DATA CORPORATION – Financial Svcs/Stored Value New York, NY

Sr. Project Manager/Project Manager March 2004 – June 2010

Managed strategically aligned e-commerce B2B stored value related projects, program implementations and change requests inclusive of

web/mobile application development, content management, reporting, infrastructure enhancements and compliance related projects in a

cross-functional and shared services environment. Utilized the PMBOK project management methodology and both RUP and Waterfall

SDLCs. Tools included, CA Clarity PPM, MS Project, CA Service Desk Change Management Database, MS Excel, MS Visio, MS

SharePoint, MS PowerPoint, MS Access, Action Remedy, and basic SQL.

• Responsible for managing full project life cycle of prepaid card program development/shutdown, project deliverables, vendor

management, including but not limited to planning, developing, monitoring and controlling project plans, budget, scheduling,

UAT plans, implementation plans, issue resolution, quality control, change management, risk management, resource plans,

status reports and team meetings.

• Lead change management initiatives. Proactively analyzed impact of requested changes to ensure proposed solution provides

maximum benefit to the company/client and assessed for organizational buy-in. As a part of process improvement, I developed

an MS Access database as a project/request repository for internal reporting and document repository during the pre-Clarity

PPM era. Provided valuable input to PMO to re-engineer metrics used to identify efficiency and measure productivity for

change management and business processes.

• Developed business requirements, scope statements, use cases, functional specifications and end to end process flows.

Performed gap analysis. Utilized appropriate analytical approaches to interact and communicate efficiently with stakeholders,

maintained a proactive approach to ensure accuracy of project deliverables.

• Reported to Project Director. Liaison between IT development team (includes web, J2EE, DB and batch disciplines), QA,

Application Support, Product Development, Operations (KYC, AML, PCI requirements) and Account Management.

STANTEC (Formerly Sear Brown) –Architectural Engineering and Design Melville, NY

Project Control Manager December 2002 – March 2004

Lead project control functions for architectural, engineering and design projects for Bio-Pharmaceutical laboratories, coupled with

Project Accounting responsibilities due to staff shortage (MS Project, MS Excel, Prolog, Primavera).

• Project control duties included data and metrics analysis, reporting project setup, scheduling, resource loading/tracking,

variance monitoring, cost reporting and labor and expense cost forecasting via earned value analysis.

• Prepared reports, proposals, cost estimates, Requests For Information, Change Request Notices and various correspondences for

clients and internal audiences.

• Provided project accounting, billing detail, purchase order processing and budget maintenance.

• Reported to Project Director. Corrected $35K+ in uncontrolled unmonitored variance across multiple projects during an internal

audit. Promoted from Project Control Analyst within first year.

READER’S DIGEST (SELECCIONES) – Subscription Based Publishing New York, NY

Market Data Consultant October 2002 – December 2002

Captured and prepared market data on Spanish sectors. Performed data modeling, analysis and reported on regional market sales to

support research for marketing, sales and product development teams.

RBC CENTURA BANK (Formerly Flag Financial Corp.) – Financial Svcs/Retail Banking Stockbridge, GA

IT Project Leader June 2000 – September 2002

Managed internal infrastructure, operation and business strategy related projects for a Flag Financial Corporation. Projects included

platform innovations, infrastructure migrations, collaborations and rollouts from merger and acquisition activity (MS Project, MS Excel).

• Successfully managed both FDIC and internal audits (charter assessment, network security and customer privacy); passing with

rave reviews. Mostly managed internal infrastructure related projects arising from bank mergers and acquisitions (platform

consolidations, site moves, network redesign) and Sarbanes Oxley compliance related projects.

• Negotiated new data and telecom contracts resulting in decrease of annual costs by 30% and 65% respectively; self-initiated

project.

• Reported to CIO and assisted with maintaining IT capital budget and revising departmental policies. Supported COO and

Compliance Officer in devising disaster recovery and business continuity strategies and 5 year SWOT analysis for short term

planning.

TECHNICAL SKILLS

Experienced user of Project Management Methodology (PMBOK), RUP, Agile, Waterfall, SDLC, CA Clarity PPM, MS Access database

development, Expert level MS Excel, MS Project, MS Visio, MS PowerPoint, MS SharePoint, Prolog, Primavera, Adobe Photoshop,

Action Remedy, Jira, CA Unicenter Service Desk CMDB, Intuit Quickbase. Functional user of SQL, HTML and internet technologies.

CERTIFICATION & AFFILIATION

Project Management Professional (PMP) Certification

PMI Member – Long Island Chapter

EDUCATION & TRAINING

M.B.A in Technology Management; Concentration in Finance and Accounting December 2008

SUNY Institute of Technology of Utica/Rome

B.S. in Management Information Systems (Cum Laude Graduate) May 2007

SUNY College at Old Westbury

• Awarded Honors Certificate of Achievement from Business Department

• Co-wrote article for ACM SIGCSE Bulletin, Vol. 39, No. 2, 2007 June – “Website Error Analysis of All Long Island Colleges

and Universities”

• Lead Web Technology Presentations for Multi-School Faculty at Midtown Graduate Center and College at Old Westbury based

on above article.

Construx – Agile/Software Project Management Course March 2008

New Horizons - Completed Access Level III Database Development Course December 2007

Contact this candidate