Project Manager Customer Service

Thomas L. Onstott

*** ********** **. ( Simpsonville, SC 29681 ( 864-***-**** (

********@***.***

RESULTS-PROVEn PRODUCTION Supervisor

- SPECIALIZED IN OPERATIONS AND SECONDARY PACKAGING -

. Proactive, Innovative Operations Supervisor. Employed standard work and

lean manufacturing initiatives, increasing output 46% per month over six

month time frame.

. Experienced Process Technologist with six years experience in project

management, operations and technical troubleshooting in the

pharmaceutical packaging industry.

. Led project teams as Customer Project Manager and supported team approach

by leading team members to develop ownership and provide helpful input.

Motivated team by providing incentives for future job opportunities.

. Expert in packaging equipment, cost-reduction strategies and creative

process solutions. Known for innovative problem solving, technical

troubleshooting and communicating with all levels of employees in

organization, clients, vendors, and external departments.

Key Skills & Knowledge Areas

Project Execution Team Leading and Training

IOP Qualification Mentoring Six Sigma/5S Analysis

Standard Operation Tap Root Cause Analysis Continuous Improvement

Procedures Customer and Supplier Focused

TS 16949 / ISO 9001 Relations

APQP / PPAP / PFMEA

Experience

Q2 MANAGEMENT INC., Greenville, SC

Automotive manufacturing quality consulting.

Field Supervisor, 4/13 to PRESENT

. Supervises five to twelve personnel daily on First Shift up to seven days

a week. Communicates job expectations: planning, monitoring, and

appraising job results, by coaching, counseling, and disciplining

employees through enforcement of systems, policies, and procedures.

. Develops clearly defined Work Instructions with Customer approval.

. Works quickly and effectively within tight schedules, demonstrates strong

problem-solving skills.

. Enters time and data into automated system in an accurate and timely

fashion.

. Manages inspection activities including: identification and

implementation of inspection criteria/processes.

. Maintains a safe working environment and compliance with company

procedures, rules and regulations.

. Strong communication skills (oral and written) combined with superior

customer service approach toward clients (internal and external) and co-

workers.

PHARMACEUTICAL ASSOCIATES, INC., Greenville, SC

Pharmaceutical manufacturer of branded and generic drugs.

Packaging Supervisor, 7/12 to 2/13

. Managed 60+ personnel and two Production Coordinators across First and

Weekend Shift up to seven days a week, five packaging lines in

automated/manual inspection, labeling and packaging.

. Harmonized packaging team within six months to yield 10,078,720 units in

one month (company record), recognized for exceeding expectations and

independent decisions in challenging environment.

. Drove improvement in labor efficiency and material variance through

comprehensive understanding of line operations and expeditious, sound,

independent decision making.

. Coordinated resource utilization and allocation cross-functionality to

assure company time lines, goals and optimal equipment efficiency and

production were met.

. Mentored personnel on proper aseptic technique and Good Manufacturing

Practice to enable an informed, empowered, quality driven culture.

. People leader; coached team members on significance of operational

discipline and team mentality.

. Skilled interviewer; part of the Hiring Team, completing 75+ interviews

and subsequent selection of candidates.

Thomas L. Onstott Page2

Experience

(Continued)

. Revised and created new Standard Operating Procedures; transitioned floor

personnel to a new Batch record, through multiple training sessions and

coaching.

PFIZER INC., Kalamazoo, MI

World's largest research-based bio-medical pharmaceutical manufacturer.

Process Technologist, 4/04 to 3/10

. Individually led specific engineering projects by analyzing and

identifying potential issues and proposed potential corrective actions

through Six Sigma. One of which resulted in a 95% decrease of false

rejects, saving client six million dollars per year.

. Worked with all levels of management and client teams to drive consensus,

collaboration, and forward momentum toward completion of project

milestones and the attainment of client goals.

. Led comprehensive training with Operations and Maintenance employees on

all new equipment in Injectable Packaging unit on safety, process and

clean & clear.

. Supported Engineering, Maintenance, and Operation units by

troubleshooting and resolving problems associated with packaging

processes by evaluating and recommending new equipment and/or process

changes.

. Developed and created new Standard Operating Procedures and revised

existing procedures according to Pfizer's Quality Standards.

. Provided technical expertise to Supply Chain Section Manager. Initiated

new procedure to decrease timeline for batch records by implementing new

roadmap for each step of process, which resulted in a 50% decrease of

approval time.

. Conducted tests and measurements throughout stages of production to

determine control over applicable variables. Monitored key equipment

performance metrics such as equipment downtime and reject trends.

. Investigated deviations that occurred on the manufacturing floor by

performing Tap Root Cause Analysis. Identified appropriate effective

corrective actions in conjunction with Engineering, Maintenance, Quality,

Validation and Environmental Health & Safety units.

. Validated secondary packaging equipment processes for Injectable

Packaging from vendors and other Pfizer sites by performing Installation,

Operational and Performance Qualifications.

(Operations, Maintenance, Supply Chain, & Manufacturing) 1999-2004

. Assisted with installation and validation of new $6.8 million high speed

sterile packaging line.

. Ensured production schedule was executed reliably by the Master Scheduler

in the Supply Chain unit.

. Ensured production schedule attainment by coordinating with incoming

packaging materials for quality assurance through the use of Enterprise

Resource Planning computer system. Planned and procured packaging

materials accordingly to projected sales demand.

. Incorporated Six Sigma and Lean process/procedures by being a consultant

and leading project as a Dry Packaging Expediter. Tracked, reported, and

communicated status and priority of each production lot/batch

manufactured.

. Developed and implemented use of preventative maintenance checklists,

resulting in a detailed, step-by-step process of preventative maintenance

programs for each piece of machinery on site. Re-designed SOP's and

maintenance checklists for entire site, resulting in a more uniformed

approach for Operations and Maintenance units.

. Performed constant inspections during all manufacturing functions,

assuring proper quality of packaged products. Reviewed and verified

various line functions according to SOP's and cGMP's, assuring

compliance.

Education

WESTERN MICHIGAN UNIVERSITY, Kalamazoo, MI

Bachelor of Arts (BA) in Business Management, 2002

KALAMAZOO VALLEY COMMUNITY COLLEGE, Kalamazoo, MI

Associates Degree in Pre-Architecture, 1997

Technology

. Microsoft Office (Word, Excel, PowerPoint, Access)

Available for Nationwide Relocation & International Travel

Contact this candidate