Customer Service Sales

Jin Li

**-** **** ****** ********, New York *****

Phone: 646-***-**** Email: ***.**@***.***

OBJECTIVE

Seeking full time position for Network Engineer

SKILLS and CERTIFICATIONS

CCNP certified, CCNA Certified, CCENT Certified, Network+ Certified, A+ Certified, Microsoft Server 2003

Installations, Microsoft Exchange and Office, Languard, wireshark, Putty, Angry IP

EXPERIENCE

Manager, Umi No Aji Japanese Restaurant, Manhattan, NY 07/06 – 05/12

• Installed and managed routers and switches for LAN/WLAN.

• Provided phone and Ethernet cabling installation for LAN and Voice.

• Supported network connectivity for LAN/WLAN/Telephony.

• Administered Desktop and Windows Server support for POS system and Mysql 4.0 database.

• Provided effective customer service support while working in a fast-paced environment.

Network Support Specialist, Sunham Home Fashions 08/03 – 07/06

• Supported routing and switch environment for the business.

• Implemented VLSM IP subnetting for discontinuous networks.

• Provided support for mobile environment with laptop and remote users.

• Configured computer hardware and software, as well as troubleshoot related problems.

• Performed troubleshooting and diagnostic routines to identify problem relating to network and servers.

• Coordinated with remote network technicians to facilitate required responsibilities.

• Managed and supported remote offices in NY, Indiana, India, China, and Texas

• Implemented projects related to Ethernet cabling for LAN and Voice, desktop/servers for new office.

• Purchased all the electronic equipments for the company.

A.C.E. Computer, PC Technician/Sales 10/02 – 11/02

• Built to fit and upgraded computer hardware for customers.

• Solved computer hardware issues and replaced parts for both desktop and servers.

• Assisted local and remote users with technical support from multiple sites.

• Advised clients the benefits and drawbacks on various hardware and peripherals purchases.

Star Computers, PC Technician / Sales 06/99 – 12/99

• Sale computer system, barebones, customized systems

• Build/upgrade computer systems and peripherals

• Communicated with clients and customers

• Phone & onsite support for clients

EDUCATION

Cisco certified Network Professional (08/2012-06/2013)

Cisco certified Network Associates (08/2012-01/2013)

Comptia Network+ Certified Professional (06/2002-11/2002)

Queens Community College (09/2000-05/2001)

Polytechnic University (09/1999- 06/2000)

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