Project Management
Resume:
Vineet Chandra
*************@*******.***
Profile
• I understand the importance of clarifying business goals, using valid and reliable tools, using a range of data
reduction techniques, and providing real and perceived value to users and business alike.
• Extensive usability experience has given me the ability of creating viable user interface and distinguishing
workable solutions.
• I take pride in my ability to understanding what’s in my user’s head by observing what they do, how they do
it, and how they talk about it; and how to translate what I learn in user research into interfaces, and
experiences.
• I have a passion for understanding how technology can help people. Recently, I have been interested in social
software and technology-supported collaboration and user interaction on mobile devices.
• Ability to design experiments and measure complex constructs associated with human behavior
• I believe in collaboration and team work, because most of the times groups of people trying to solve a
problem together find better solutions than lone geniuses. Social dynamics are tricky, though, so I try to avoid
situations in which large groups of people try to design by consensus.
Work Experience
CITIGROUP
Sr. Vice President – UX Architect April 2012 - Present
Citi Capital Advisors (CCA), formerly Citi Alternative Investments, is a Citi Hedge fund that offers various investment
strategies across multiple asset classes, ranging from market strategies to infrastructure and private equity
investing for institutional and high-net-worth investors.
Responsibilities
I am charged with building the strategic vision of user experience for CCA applications, web, desktop and
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mobile applications.
Responsible for building user experience for 15 web applications and 3 desktop
applications
Provide tactical input to key applications to transform application so that they are ready to be exposed to
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external clients
Vendor management both onshore and offshore for projects where CITI hires vendors for user experience
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work.
I have build user experience documents example: UX style guide, UI-Standards, UI-Training modules for IT
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staff and strategy documents
MetLife
Sr. Information Architect & Strategist – eBusiness August 2011 –
April 2012
MetLife, Inc. is a leading global provider of insurance, annuities and employee benefit programs, serving 90 million
customers in over 60 countries. Through its subsidiaries and affiliates, MetLife holds leading market positions in
the United States, Japan, Latin America, Asia Pacific, Europe and the Middle East. MetLife has embarked on an
ambitious plan to transform their online presence via a new group called eBusiness.
Responsibilities
I am charged with leading and directing the user experience initiative on several key projects.
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Building user experience templates
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Working on being the evangelist of User Experience benefits to different lines of business
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Helping MetLife find additional personnel to build the User Experience team.
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PlanSmart project
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Created project timelines
Lead the Information Architecture of the project and a team of 3 other professionals
working for me.
Developed the wireframes and functional document
Reviewed creative briefs
Working on conducting the usability study of the project
Bank of America July 2010 – July 2011
Sr. UX Architect
Global Wealth & Investment Management (GWIM) provides comprehensive wealth management to affluent and
high-net-worth clients. It also provides retirement and benefit plan services, philanthropic management and asset
management to individuals and institutions. Several GWIM businesses provide clients a premier level of wealth
management and investment services by offering customized financial solutions designed to help them reach their
goals.
I am leading and managing the user experience component for several key enterprise wide applications and tactical
applications for Merrill Lynch
Responsibilities
• I am responsible for building a center of excellence in the organization. This entails setting up the strategic
and tactical vision for the user experience group
• Responsible for building key user experience deliverable template via pilot projects.
- Consolidated Investment Analytics – This application help financial analyst conceptualize,
develops & delivers robust frameworks, support services and tools for strategic & tactical asset allocation,
portfolio construction, risk analytics, performance evaluation, retirement investing, behavioral finance and
customized advice & guidance across traditional, structured and alternative investments on a stabilized,
scalable and sustainable architecture platform. This is an existing desktop application where I did a
complete heuristic evaluation, provided my recommendations based on user analysis and task matrix. I
conducted in person interviews from all user groups, building personas, UI-Standards, Storyboards,
Wireframes and usability study.
- CIA-Lite – Working entirely with the off shore team I provided the UX guidelines on a Silverlight
platform using ‘Componentone’ CIA Lite is a subset of the CIA application.
- PMAS – This is a dashboard application on the WMW platform of Merrill Lynch, I provided the team
with a heuristic review and wireframes of the key screens
- Portfolio Plus – This is an enterprise wide trading applications. I redesigned 3 main areas and
conducted usability studies. The redesign has resulted in zero issues in usability testing.
• I am also actively working to building the User Experience team at Merrill Lynch and have conducted
interviews of candidates and provided my feedback to senior management
• I also actively provide business presentations, cost estimates and project timelines for several projects that
I have worked on. Provided insights on benefits of integrating User Experience into the SDLC.
CHASE November 2009 – July 2010
Customer Experience Lead/Architect
Chase is among the top banks in US. The retail banking division assists customers with checking and savings
accounts, mortgage and home equity loans, small business loans, investments and insurance across 23 state
footprint form New York to California. An additional 2,800 mortgage officers provide home loans throughout the
country.
I worked on the cross LOB applications for Chase like “Go Paperless”, SMS messaging, iPhone and iPad
application of Chase
Responsibilities
• Representing the Customer Experience (CE) team in all project meetings and discussions, gathering
functional and user interface design requirements. Validating and analyzing requirements using:
- Competition analysis, market research data obtained from Line of Business (LOB)
- Issue and Customer Support data & findings
- Webtrend reports
- Applying heuristics, user profiling and task analysis techniques
• Documentation & Prototyping using following deliverables
- Use Cases
- Lo Fidelity and Hi Fidelity Wireframes
- Functional Design Specifications
- Enterprise Content Strategy
- Functional and User Testing Scenarios
- Usability Testing Scenarios and Interactive Prototyping (based on user profiling and usability testing
requirements)
- QA Validation and UAT scripts
• Identifying, planning and managing customer experience activities related to:
- Requirements Gathering & Analysis
- Functional Designing
- Usability Testing
- Creative Designs
- Content Creation & Editorial updates
- Webtrend requirements
- Enriching and improving existing User Experience
- Coordinating with various CE team members to accomplish above tasks including
offshore teams (these members are located in 6 different locations and in 3 different time zones)
• Regularly involved in production support activities like content management and publishing, pre and post-
production site and functional validations and post deployment break-fix coordination of work orders.
• Usability Consultant I provided inputs towards constant process improvement, standards development, and
technology framework improvement that have been critical for client’s success.
• Designing & Developing I created reusable standard component library in iRise© as a standard prototyping
kit with templates and samples to create quick prototypes.
• Provided ideas and inputs towards overall process and project management improvement.
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Accenture July 2006 – October 2009
Senior User Experience Architect
At Accenture I am a member of the User Experience Group (UEG). The UE group is dedicated to helping clients
create engaging user experiences by employing a user centered design process. I have deep expertise in
Accenture's User Experience offering and skills in Customer Insight, Information Architecture, Interaction Design,
Usability Testing and Visual Design Coordination. I have also done project estimation and managing client teams
and Accenture development teams in India and Canada. Recently I was involved in selling UE work to a client for a
20 million dollar project.
Consulting projects completed at Accenture
Client Chevron, Houston TX
Project
The Compression DSC Dashboard is a Share Point based application that aggregates and presents data from
several disparate systems containing compressor related information. A key function of the Compression DSC
Dashboard will be the visualization of compressor performance exceptions to proactively display compressor issues
and facilitate the move to condition-based maintenance.
Responsibilities
• I did user analysis using the user observation and user interviews. The results of this analysis resulted in the
creation of user task matrix and user characteristics matrix. These assets helped in the creation of user
personas.
• Collaborating with the business analyst, I created the user storyboards, wireframes and a test plan for
conducting low and hi fidelity test. For the wireframes, I looking into creating heat maps for the performances of
the compressors.
• Presented finding of the usability test to the project stakeholders and also created the UI-Standards for the
DSC dashboard application.
• Acted as the manager for coordinating user experience activities for 2 consultants working on a different
project for the client.
Client: Sonepar, Philadelphia PA
Project
A leading whole seller of electrical parts engaged Accenture to manage & deliver business intelligence and e-
Business projects. This project involved the creation of a B2B e-commerce application for the clients business
partners.
Responsibilities
• Conducted a heuristic evaluation of the current state of the B2B site. In that analysis I found 31 issues
• Presented the client with wireframes highlighting changes for the home page, supply order screen and the
check out process.
• Presented the client VP of marketing with the heuristic evaluation results and recommendations on how to
conduct a usability study for their application.
Client: City of New York, Manhattan NY
Project
Enhanced 3-1-1 (E3-1-1) is a project being undertaken in order to improve access to health and human services
provided in the city, by both city agencies and non-profit partners. To further this goal, E3-1-1 is planning a website
which would allow its citizens online access to service provider information.
Responsibilities
• Analyzed the long term vision and services for an online provider lookup tool.
• Performed a multi channel customer experience for the health and human services calls types.
• Recommended industry best practices and features to support the user experience
• Performed a peer review of other 311 and 211 sites
• Road map development: Prioritized initiatives that benefit customer facing value
Client: Best Buy, Minneapolis MN
Project
Best Buy was trying to use cutting edge tools to make the shopping and using of electronic items a pleasure for its
customers. To this end the Digital Factory was making prototypes of concept that the business thought best met its
needs.
Responsibilities
• Created wireframes for multiple devices like mobile phones, and Widgets for Windows Vista.
• Managed the identification and validation of front end functional requirements
• Conducted focus group/ feedback sessions. Analyzed the feedback and work with management to prioritize
prototype updates
Client: WellPoint, Atlanta GA
Project
A leading health benefits company was selected to serve as one of the insurance providers for the State of Indiana
"Healthy Indiana" plan. One of the requirements of the "Healthy Indiana" plan is to provide information to members
through an Internet website in a format that is compliant with Section 508 of the US Rehabilitation Act.
Responsibilities
• SME for conducting accessibility on 6 intranet site for the client using AccVerify.
Client: PepsiCo, Purchase NY
Project
The client is undertaking a strategic initiative to more closely integrate its bottler network through operational
improvements, process standardization etc via a web portal.
Responsibilities
• I did user analysis by conducting focus groups and surveys. The results of this analysis resulted in the creation
of user task matrix and user characteristics matrix. These assets helped in the creation of 4 user personas.
• Collaborating with the business analyst, I created the user storyboards, wireframes and a test plan for
conducting low and hi fidelity test.
• Coordinated third party development of graphical elements. (colors & images)
Client: Global Services Client, Stamford CT
Project
Global Services Client is a leading multi-national services firm providing industry-focused services to build public
trust and enhance value for its clients. Project Atlas serves as the catalyst to transform their primary business
function.
Client: New Jersey Government, Trenton NJ
Project
Project: The purpose of this project was to design and develop an unemployment insurance web application. This
new system will integrate claims management with modern technologies, such as Internet, telephony and
document management system. It will also improve business processes; enhancing the delivery of benefits
services for unemployment insurance and disability during unemployment operations.
ADP Inc September 2003- June 2006
User Interface Designer
In august of 2003 ADP decided to design and develop a custom application to support ADP business. The intension
of this application is to facilitate the integration of a client into the Health and Services program.
Responsibilities
• Built a user experience work plan from the ground up for a project that stated its number one priority was
usability, yet had no plans or tasks scoped from a user experience perspective prior to my joining the team.
Work plans and efforts were later adopted across other ADP web applications so that all of ADP applications
have the same look, feel and behavior.
• I created the application framework document. This document had details on the Graphical User Interface for
the application. This document was critical for the development team as story boards by the UI team did not
look into the macro application behavior.
• Conducted heuristic reviews of the Configuration Tool and the Employee Self Service recommending and
implementing more than 130 application updates.
• Developed IA deliverable package based on ADP best practices. IA deliverables included high-level blueprints,
wire frames, and personas, and a summary narrative.
• Created a library of global web assets. These assets include style sheets, style guide, images, and java script
and html prototypes.
• Created 3 UI templates that became part of ADP standards and were frequently used in the project.
• Analyzed the 4th level navigation for ADP portal applications.
First Choice Personnel
Client: Hewlett Packard February 2003 - August 2003
Application Designer/Programmer
Hewlett Packard Financial Services needed a client server application for the calculation of Margins for the services
they provided to the clients. HP
Responsibilities
• Frequently interfaced with the client to gather requirements and identify application enhancements.
• Translated requirements into general design documents for the development team.
• Created a thin client User Interface and did coding using Visual Basic 6.0.
Cittone Computer Education
Instructor March 2002 – April 2003
Cittone is NJ premium school in computer education.
• Responsible for training the “Software Application Specialist” program. This program includes the Ms Office
2000, College English and communication.
• Developed course outlines and prepared test for adult learners.
• I have also taught courses in ASP, Flash and graphics design.
Princeton Information Technology Center, PA
Web Designer and Instructor August 2000 – March 2002
• Developed the GUI for the eCRM project.
• Responsible for development of HTML and Java Script libraries.
• Created the S.D.L.C documentation for the project.
• Training imparted in web technologies. Emphasis on the web design and GUI concepts.
• Developing the prototype of the companies’ web site.
C-Shell Inc.
Web Designer/Master February 2000 – July2001
Consulting projects completed while at C-Shell Inc.
Koolconnect Inc, NY
This project was a web portal on a thin client machine, where the guest at Aladdin Casinos can get informed
regarding the Hotel as well as information of the town. The project includes streaming videos, live content form
Internet radio, movie trails as per the Hotel library.
Set Top Box Creative Design layout for the following Hotels Fiesta Hotel in Las Vegas, Bellagio Hotel in Las Vegas
and Rio Hotel in Las Vegas
Responsibilities
• Interfaced with Clients and Manager to obtain approval of the schema of Design pertaining to the Web TV.
• Integral Part of team for documentation and developing of the standards of the STB (Set Top Boxes) or Web TV
design scheme. Developed prototype for manager to display a generic STB.
• Responsible for design and layout of Web Portal for the S.T.B (Set Top Boxes).
http://www.koolconnect.com
IEEE Organization, Piscataway NJ
Responsibilities
• The SPS project involved modification and creation of SQL queries in MS Access 98.
• Modification to tables and Stored Procedures in SQL server 6.5
• Documentation and training of the process used for the modifications to the database.
Scholastic Inc, NYC NY
Responsibilities
• Developed HTML pages with Java Script and images for a menu system for the client
• Developed ASP page using Visual Interdev
• Set up a test lab for the testing of web pages on cross browser and cross platform.
• Integral part of team for content management and content personalization utilizing Site Server 3.0
• Evaluated Team Site 4.2 for Content Management.
Galt Interactive Inc, Long Island NY
Responsibilities
• Developed web sites for medical purposes.
• Created Java Scripts and web templates for the client.
http://www.careevolve.com http://www.healinx.com
A2Z Inc
Web Designer October 1997 - January 2000
• Worked as a design consultant on several internet and intranet projects for the company
National Institute of Information Technology India
Media Executive March 1995 - September 1997
• Developed Computer Based Training Programs for International Clients like NETg, World Bank and Oracle.
• Developed methodology to more than double the production of graphics for the CBT and maintained a
library of images used for production.
Scan Communications, New Delhi-India
Visual Leader May 1993 - March 1995
• Led a team of creative designers in the area of computer graphics and digital media.
• Developed graphics for companies’ client for the television.
Education
• Have partially completed an M.B.A program at Aspen University Colorado.
• Completed Master’s program in Political Science from Hindu College, Delhi University – India.
• Degree equivalent to B.SC Computer Science.
Certification/Courses
• Usability Week – Neilson Norman Group 2009
• Practical Usability – HFI 2008
• User Centered Analysis and Conceptual Design. HFI – 2006
• The Science and Art of Effective Web Design. HFI – 2005
• Team site User Training. Interwoven 2000
• Web Application Developer, Networking and Database. 1998
• Corporate Webmaster. 1998
• Project Management: Fundamentals, 8 /2006
• Accenture Delivery Methods for Six Sigma Training, 7 /2006
• Usability Professional Association, 6 /2006
Technical Skills
• User Experience in ECM – 2012 (Research & Development)
• Accessibility Expert for section 508 and W3C standards
• AccVerify
• Zoom Text
• MS Visio Professional
• iRise
• Axure
• Documentum
• Content Management Tool
• MS Office
• Photoshop CS, Macromedia Products
• Dreamweaver MX, Adobe GoLive, Front Page
• HTML, CSS, Java Script
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