Customer Service Supply Chain
Resume:
Robert Phillips
Long Island City, NY
Home: 905-***-****
***********@*****.***
Summary
Top line executive of 20+ years as an Inspirational leader with exceptional
organizational skills developing Supply Chain & Operational Teams.
Responsible, industrious, decisive & energetic leader who exhibits
boundless energy & the ability to perform a number of roles simultaneously
while producing best in class results.
Ability to identify key factors that impact decisions by using integrative
thinking across all business channels within the Supply Chain.
Highly integrated with Finance/Information Technology /Regional team
building, implementing platforms with achievement of P & L cost deviations,
Freight Contracts, budgets, measuring gaps, saving, utilizing analytical
data, reports, trends,
Specialize in developing strategic platforms regarding customer service
metrics, systemic improvements, physical constraints inhibiting growth,
cultural shifts in the work place, and developing the skill set of the
leadership teams.
Elimination of internal/external process barriers with improved operational
& sales service levels, robust skill set in reducing expenses on the P & L,
developing teams in a cross functional environment which provides customer
satisfaction.
Networking throughout the globe with Distribution/IT/Logistics partners,
reviewing best in class opportunities for regional excellence (3Pl, Bricks
& Mortar facility locations, WM, TMS, ERP solutions, Air, Ocean, Parcel
service)
Skills
Dynamic and Energetic Operational Leadership P&L
and Operations Management Executive Leader for Startup, Restructure
Multi-Site Operations Management
IT Strategies, Solutions & Projects Production,
Throughput & Quality Improvement Internal & External Customer Relations
Superior Management Development
Labor Relations - Union/Non-Union Supply Chain
Management internal/external
Manhattan WMS Implementation integration with SAP & JDE ERP E-
commerce Set-up /Process Excellence
International - Domestic Distribution & Logistics Cost Savings Expertise
EXECUTIVE EXPERIENCE
Fresh Direct Long Island City, New York
9/2012 - present
Senior Vice President - Operations
Fresh Direct is the leading profitable online grocer in the U.S. with
customers in New York, New Jersey, Philadelphia and Connecticut. It is
known for its fresh-from-the-farm foods and brand-name groceries at
everyday low prices, all delivered to customers' doors.
Manufacturing/Distribution operating 24/7, processing orders within 24
hours for next day delivery.
Leading / developing 10 direct reports, indirectly 65 Management personnel
working within 13 departments scheduling weekly 1,300 hourly associates.
Producing 2 million packs per week with 300 delivery trucks dispatched
daily.
Accomplishments
. Executed Inbound Supply Chain model with use of SAP and WM.
. Improvement on Customer Metrics ( On Time delivery, Accuracy, Quality
)
. Redefining metrics for improved cost per order by utilizing scheduling
of labor programs, reduced overtime/turnover.
. Optimizing product selection, enhancing speed of inventory turn on
promotional items
. Streamlining system improvements for cost efficiencies throughout the
facility
. Reorganized order flow through the facility by internal expansion with
material handling equipment, creating physical structure changes
Crocs, Inc. Niwot, Colorado
10/2007 - 9/2012
SENIOR DIRECTOR OF DISTRIBUTION & LOGISTICS - The Americas
North American Facilities (Leon, Mexico; Toronto, Canada; Ontario,
California; San Juan, Puerto Rico)
South American Facility (Sao Paulo, Brazil)
Responsible for 24/7 multi-site Distribution operations totaling 2.4 M sq.
ft. Management of 34 exempt and 1000 + non-exempt associates, $140M
inventory with a 40K+ sku base. P&L accountability for a $65M budget.
Distribute over 1 million pairs/units of footwear, apparel per week with
multi- channel business units across North and South America. Reporting to
VP Global Distribution.
Accomplishments
. Hands on implementation regarding 30,000 pick slotting process
increasing service level to achieve 24 hour turn whilst reducing cost
per unit by 25%
. Implemented the modeling of Labor management (Daily Workload Plan)
with pay for performance programs, Charting of Service Levels within
Distribution Centers and Logistics teams.
. Project Manager/Setup greenfield Distribution/office site (500k sq.
ft.) in Ontario California from cradle to grave with site selection,
material handling equipment, hired management staff (8), hired hourly
staff (300) while relocating from current location.
. Designed Green field startup of facility is highly automated with
60,000 high bay pallet storage locations, 30,000 sku based
dynamic/static pick faces, value add printing at scan for customer
customization, Radio frequency scanning in all process', with 3 miles
of high speed conveyors
. Created program, process and controls with daily cycle counting
standards eliminating any physical inventories at year end (accuracy
by unit /location 99.6%)
. Project Leader for moving 750k square feet of Distribution space from
Denver to Ontario in 60 days without any service interruptions to
customers.
. Project Team Member for Global Ecommerce Start-up (Demand-
ware/JDE/Manhattan)
. Project Leader for organizing inbound deliveries (LTL, FedEx) for 165
Crocs owned Retail kiosk/stores.
. Project Leader on the implementation/utilization of Manhattan
Associates Warehouse Management system interfaced with JD Edwards E1
ERP, in Leon, Holland, China, Toronto, Ontario and Denver.
. Involvement in assisting with Inventory Turns from 1.5x annually to
current 4x towards target of 6x
. Partnered with 3PL partners throughout the setting up operations from
inbound, EDI interfacing, storage, processing, shipping, logistics
deliveries to retail and wholesale location
. Development of metrics dashboards with visibility on service levels,
quality, direct /indirect costs, inventory and facility utilization.
Mikasa -ARC International Charleston, South Carolina & Secaucus,
New Jersey 1997 - 10/2007
VICE PRESIDENT OF SUPPLY CHAIN
North America (United States, Canada)
Developed process for one number forecasting, while working with colleagues
in Finance, Marketing Manufacturing and Sales.
Utilizing SAP with Demand Solutions to provide Inventory Planners with open
to buy, placing orders with over 7 factories across the world.
SENIOR DIRECTOR OF DISTRIBUTION, WAREHOUSING & LOGISTICS
North American Facilities (Charleston, SC; Millville, NJ; Markham, Ontario,
Canada)
Developed leadership team(s) for 24/7 multi-site operations totaling 2.3 M
sq. ft. Management of 23 exempt and 1000+ non-exempt (union/non union)
associates, $120M inventory with an 80k+ sku base. P&L accountability for
a $28M budget. Distribute over 10,800 million units per week for world's
largest tabletop company with multi- channel business units across North
America. Setup delivery process-carrier network for daily/weekly inbound
shipments to support 175 Mikasa Retail /Outlet stores, Mikasa.com web site
and Department Stores in 52 states.
. Generated a 15% productivity improvement across all sites, while
increasing order processing to within 24 hours of order availability
. Put into practice new revitalized leadership with new concepts, so
recognition of performance can be documented and reviewed with
increased accountability; therefore enabling others towards obtaining
individual/team goals.
. Attained 99%+ fill rates on outbound shipments, working with
production schedules/sales forecasting demand.
. Facility setup with 80,000 unit-picking slots, 200,000 pallet
positions, Ecommerce, retail owned stores and wholesale accounts
across North America.
. Implemented unit picking program in a glassware manufacturing facility
to add new customers for sale increases for the company
. Generated +30% production improvement by rolling out a labor tracking
system (ProRep) with up to
additional 10% with the usage of a 3PL flex work force.
. Created new policies on how to respond to Vendor compliance programs,
. Utilize contracted unloading service, unloading allowance program, and
supply tracking programs
. Negotiated all National Freight contracts to encompass all sites ($14
M Annual Budget) using shared freight tariffs, resulting in a savings
of $1 M +
. Revitalized business practices in the operations in all sites to
evaluate labor cost efficiencies with proper work methods
. Generated a Direct labor savings of $1M+ through negotiations with two
3PL vendors to provide on site flex work force based on work volume
fluctuations
. Put into practice daily cycle count programs in all sites, improving
and maintaining Inventory accuracy of +99.7%
. Awarded by Modern Materials Handling Magazine - Best Distribution
Center in 1999 due to state of the art high automation with tilt tray
unit sortation, dynamic/static high velocity turn unit pick
operations.
. Hired and managed the teams in the set-up of a green field site with
closing and merging of 2 other Facilities into a highly automated
environment. (Secaucus, NJ / Long Beach, CA) High bay storage of
104,000 pallet locations.
. Hands- on utilization of Manhattan Associates Warehouse Management
system interfaced with Legacy, SAP ERP, Radio frequency, Tilt tray
sortation systems, and 13 miles of high speed conveyor,
. Provided labor savings of $2.5M+ over 5 years from previous operations
in New Jersey and California.
. Hired and trained new Operations staff to run day-to-day operations in
the Distribution Center.
. Designed and installed a just in time shipping method to 175 Mikasa
Retail stores with reduced freight costs.
Toys "R"
DISTRIBUTION CENTER OPERATIONS MANAGER Mt. Olive, NJ
1995-1997
DISTRIBUTION CENTER MANAGER OF PRODUCTIVITY Paramus, NJ
1993-1995
DISTRIBUTION CENTER MANAGER Five Distribution Centers
1984-1993
Accomplishments
. Accountable for opening a new state of the art highly automated
facility and guided operations in the consolidation process of 2
Distribution Centers nearby. (Secaucus/Port Elizabeth)
. Project Leader to implement Book R US 13 level high unit picking
module
. Prepared SOP's in the training of 600 associates on the utilization of
Radio frequency equipment in coordination with workflow on the
conveyor systems.
. Put into practice a productivity tracking system with 15% to 33%
annual productivity improvement.
. Created and put into practice planning programs to control expenses by
monitoring staff requirements
. Created and put into practice computer data analytical applications
using financial/quantitative data for cost reduction initiatives.
. Team member in the development of system design and capacity
utilization
. Revitalized work methods and procedures while maintaining efficiencies
. Put into practice productivity tracking system in collaboration with
Accenture (Arthur Anderson) and partnered in the development of
capital, payroll, and non-payroll budgets.
COMPUTER/ SYSTEM SKILLS
JD Edwards E1 ERP systems
Manhattan Associates - SCALE
Manhattan Associates - WMS System I -Series
Manhattan Associates - LMS Labor Management Pay for Performance Model
Manhattan Associates Slot It system
Manhattan Associates- WMS System Version 22R1 with Inbound/Storage/Wave
processing / Outbound modules Manhattan Associates - TMS system version
22R1 (Transportation Management System)
Teklogic and Symbol/Motorola- RF Systems with ring scanner vehicle mounts
and hand held units
Developed several in- house reports to track production, Charts and KPI's
PRO-REP- Labor Management Individual/Team Workload Tracking - Spalding
Software
SAP - Warehouse. Finance, Inventory Management, Materials Management and
Customer Service
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