Manager Software

S TEVE C ENDALES

Pembroke Pines, Florida

954-***-**** *********@*****.***

SUMMARY

A dynamic, innovative IS/IT professional, proficient in managing IT solutions and infrastructure, network, server

administration and other related technologies. Offers demonstrated abilities improving business solutions to reduce costs

and minimize administrative tasks through process engineering and systems implementation/integration.

Career Highlights:

Migration of servers and switches into Terremark co location to provide maximum uptime, cost reduction and

improved Disaster Recovery plans.

Team member for implementation, integration and troubleshooting of various SAP projects consisting of ERP

and BI to improve employee effectiveness and efficiency.

Designed / coordinated the relocation of employer’s main office IT infrastructure to insure maximum

availability.

Complete turn around of Domino 6.5/Sametime 7 environment to address low disk space, enabling user NSF

database replication, compaction routines, provided low cost storage solution by adding 200% more disk space

for newly implemented archiving policies by adding second RAID 5 disk set and upgrading to current levels.

PROFESSIONAL EXPERIENCE

HOSPICE BY THE SEA, Boca Raton, FL

Network Administrator 8/2011– 09/2012

• Monitoring and supporting critical network services (e.g. Mckesson Healthcare Software, Internet, Windows Active

Directory, VPN (remote and site to site), DNS, DHCP, AV SEP and Email service troubleshooting.

• Administration of Servers, desktops, laptops, and network printers, including inventory tracking.

• Supervised rollout of CAT 6 cabling in preparation of network upgrade.

• Server rollout to Terremark datacenter for disaster recovery plans.

• Creation and troubleshooting of users in a 2003 Active Directory / 2007 Exchange Server environment.

• Setup and configuration of Windows 2008 print server for support of 64 bit OS workstations

• Managing and organizing Kaseya helpdesk management software in a 400 user environment.

LATIN AMERICAN AGRIBUSINESS DEVELOPMENT CORPORATION, Coral Gables, FL

Systems Administrator, IT Consultant last 4 months 7/2008–7/2011

Administration of Citrix Metaframe Presentation Server 4. Desktop and application publishing of MS Office

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Productivity suite, organization’s financials and other company software applications.

Managed Citrix security policies in conjunction with Active Directory 2003.

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Led first paperless initiative for loan proposals and published documents via Citrix Metaframe to save on courier

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delivery costs and improve workflow.

Maintenance / upgrade of Domino email, email gateway for spam, and Sametime systems. Versions 6.5 through 8.5.

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Managed, maintained and monitored LAN, WAN, firewall, switches and connectivity to Terremark Co location.

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Spearheaded IT security initiatives by enabling best practices on servers, computers, firewall and wireless access for

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local and remote offices.

Data Center remote management of 15 servers, Dell Robotic tape library, StoreVault SANs, remote access PDUs.

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Maintained knowledgebase for installations, troubleshooting and inventory of systems and software.

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Built and configured servers for Domino, Mail Gateway, IP Office Manager and SAP BI according to their

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individual specifications. Monitored and adjusted systems as needed to improve reliability and security.

Managed and supported up to 70 users throughout main office and Latin America via remote Logmein Rescue.

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Reviewed, negotiated, and managed various IT contracts to ensure quality and affordable services.

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Managed and maintained IP Office Manager 6.2 (non voip) voicemail system to create, maintain users and phones.

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SAP Basis Administration for ERP and BI landscape. Process transports, client copies, add transactions to profiles/

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roles, maintained security, administered and maintained database and log files.

SOFTWARE SUPPORT GROUP, INC, Coral Gables, FL

Network Administrator 6/2006–7/2008

Managed and maintained and monitored Domino 6.5 and Sametime 7, Citrix Metaframe 4, Windows Active

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Directory 2003, Backup Exec 12 for small business clients throughout Miami.

Migrated clients 8 servers and network equipment into Terremark datacenter.

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Managed and monitored WatchGuard and Cisco firewalls.

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Supported 80 end users in 15 remote offices throughout South Florida, and Latin America clients.

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BUENA VIDA CONTINUING CARE AND REHABILITATION CENTER, Brooklyn, NY

Information Systems Support Specialist 4/2004–1/2006

Developed, implemented, managed and supported Information Systems help desk for 180 end users.

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IBM Domino and Network Administrator for end user access and electronic security.

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Maintained hardware inventory to evaluate and recommend replacements for obsolete equipment.

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Maintenance of Network infrastructure including PC deployment via imaging devices for bulk purchase.

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BETH ABRAHAM FAMILY OF HEALTH SERVICES, Bronx, NY

Comprehensive Care Management

Information Systems Support Specialist 10/2000–4/2004

Managed and supported IS help desk for reporting of system performance and trends.

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Lotus Notes client installs and troubleshooting, MS Office software, and PC and Server hardware deployment.

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PC deployment, troubleshooting and rebuilding of PC’s and patch management.

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• Assistant to Network Administrator in maintaining a network of 7 off site Novell servers and 4 on site servers.

• Recruited, supervised, and coordinated all interns and volunteers from local colleges and training institutions.

EDUCATION & CERTIFICATION

LaGuardia Community College, Long Island City, New York

Major: Network Administration & Security – Associate in Applied Science Degree

CompTIA A+ Second Language: Spanish

www.linkedin.com/in/scendales

TECHNICAL SKILLS

Hardware: IBM compatible Servers/Workstations and peripherals including System boards, Scanners, Networking

equipment including Cisco Aironet 1200 AP, ASA 5510 Firewall and switch models 2960, Dell Remote KVM 2161DS

switch, Network Interface Cards, HBA Fiber Cards, and NetApp StoreVault S500 SANs. Avaya IP Office 500, Dell

NAS.

Software: MS Office Productivity Suites, BUE 12, SEP 12, Windows Active Directory. Windows Server 2000, 2003 and

2008, IBM Domino 8.5, Sametime 8.02, Citrix Metaframe 4, Kronos /e Time, SAP 6.0, M86 Email Filter, Adobe

Acrobat

Operating Systems: All Microsoft: Windows 2000, 2003 and 2008, Novell, MAC OS X, including iPads.

TECHNICAL TRAINING

SAPTEC SAP Netweaver Application Server Fundamentals Houston, TX July, 2008

ADM 100 Administration AS ABAP 1 Downers Grove, IL September, 2008

ADM520 SAP Database Administration on MS SQL Newtown Square, PA February, 2009

D8900 IBM Lotus Domino 8 System Administration Bootcamp NYC, NY October, 2009

CXA 201 21 Implementing Citrix XenApp 5.0 on Windows Server 2008 Plantation, FL October 2010

CXA 204 1I Basic Administration for Citrix XenApp 6 Plantation, FL April 2011

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