Management Manager

ANTOINETTE HILTGEN

**** ******** ******

Cincinnati, OH 45227

Cell: 513-***-****

Email: *****************@*****.***

OBJECTIVE

Seeking to secure a professional position as a valued member of an

organization that leverages my experience, training, skills, energy, and

talent to improve operations, increase profitability, and enhance growth.

EMPLOYMENT

10/12 to Present Proctor & Gamble GEM, On Line Design, Cincinnati OH

Global Equipment Vendor Manager and Buyer~

. Development of globally integrated equipment delivery schedules for

each supplier.

. Manage equipment suppliers to obtain vendor delivery schedules.

. Responsible for complete and updated Schedules.

. Actively participate in supplier bid reviews to gain clarity and

ensure completeness of supplier base scope of supply and process.

. Actively participate in project reviews (when directly related to

supplier scope) and technical scope review to remain current on scope

changes (additions/ deletions), their impact on supplier delivery

dates and to enable timely PO alterations.

. Provide timely input/ updates to ensure Global / Regional ESM's are

current and accurate at all times for managed vendors.

. Management of global equipment reallocations to meet the changing

needs and priorities of all Initiatives.

. Obtain equipment quotes / delivery commitments in accordance with

Capital Purchasing Strategic Sourcing and Execution Plans.

. Leverage use of global surplus equipment as part of equipment sourcing

strategy.

. Coordinate asset transfer concurrence between Initiative Managers/

Plants as necessary.

. Prepare Buying Requisitions and perform Origination in SAP.

. Support Initiative and GXB in assignment of HTS numbers for US

equipment imports.

. Own preparation of commercial invoice and obtain Initiative Plant PO#

prior to shipping equipment.

. Manage door to door equipment delivery / customs clearance interface

with freight forwarder.

. Manage Goods Receipts and Invoice Approvals to include resolution of

Blocked Invoice Reports.

. Own resolution of Early Failure/ Shipment Damaged Equipment.

. Provide input to supplier performance assessment.

. Function as 1st line of defense / expeditor on supplier delivery

issues. Escalate to Supplier Relationship Owner when appropriate.

12/11 to 10/12 Disabled American Veterans HQ, Cold Spring KY

IT Workflow Coordinator~

. Submit and validate requisitions for the purchase of IT hardware,

software, and department supplies.

. Manage the department's annual budget.

. Manage multiple IT calendars.

. Manage contractors' time.

. Manage System Maintenance Requests.

. Coordinate Employee Job Change statuses.

. Prepare complex correspondence, reports, and presentations.

. Maintain IT equipment inventory records in the asset tracking tool.

. Maintain and manage IT Software renewals and update vendor contracts

through current RFI's and RFP's.

. Record any out of office time for team members and update department

timesheets.

. Provide detailed metrics through the use of multiple tracking tools.

. Responsible to make an established range of decisions, escalate issues

to the IT Director when necessary and provide updates on a regular

basis.

. Coordinate department staff meetings and manage the IT meeting site on

the SharePoint Portal and sites.

. Assist with the coordination of multiple IT related projects through

time tracking, budget tracking, and issue management.

. Compile project statistics and create reports outlining variances.

. Assist with view management, resources management, and report

development for projects.

. Maintain confidential personnel files, records, spreadsheets, and

databases.

. Represent the IT Department in all DAV committees, including an

appointed member of National Headquarters Health and Safety Committee.

. Provide assistance in coordinating travel arrangements.

. Manage communication flow between IT and other departments and

vendors.

. Provide any other general administrative support as requested.

9/08 to 12/11 Staffmark HQ, Cincinnati OH

Purchasing~

. Incoming and outgoing mail including certified mail requests.

. Incoming deliveries, including disbursements.

. Maintains buy list and office supply order approvals over $200.

Accounting office supply orders and special order requests throughout

corporate and branches.

. Shipping and receiving for entire corporate office using UPS

WorldShip.

. Login requests and issues for offices supply vendor, toner vendor and

UPS CampusShip.

. Maintenance of corporate facilities.

. Maintains relationship with food/beverage vendor.

. National office supply contract averaging $1M annually.

. National toner vendor contract averaging $120K annually.

. Corporate vending company averaging $16.5K annually.

. National shredding agreement averaging $15K annually.

. National UPS agreement averaging $300K annually.

. Special invoicing (bulk) toner vendor, floral vendor, printing.

. Maintains relationship and requests with printer vendor.

. Safety supply orders including training videos.

. Document storage and shredding on a national level for 350+ branches

and onsite locations.

. FootPrints tickets for 350+ branch and onsite locations including

problem solving and special order requests.

Administrator of Credit and Collections~

. Provided assistance in Credit by printing, noting system, researching

DNBi and checking all bank and vendor references. Created and filed

completed credit requests.

. Handled all agency and attorney placements. Direct contact for any

questions on all placed accounts.

. Built bi-weekly aging reports and distributed within the department.

. Built bi-weekly conference reports and distributed throughout

nationwide branches and on-site locations 350+, as well as

Collections, to maintain account balances.

. Collected on smaller accounts.

. Prepared department Accounts Payable vouchers.

. Prepared check requests and vendor maintenance forms.

10/07 to 9/08 Asahi Diamond America, West Chester OH

Executive Administrator~

. Provided all customer support for specific regional sales managers.

This involved handling customer communication, accepting and

processing customer orders via fax and e-mail, verifying inventory for

order fulfillment, performing price checks based on customer,

quantity, etc., and providing delivery commitments.

. Entered the orders in the Oracle ERP database and ensured shipments

are prepared and sent per customer requirements. I arranged for

transportation carriers and also arranged expedited shipments. I

prepared necessary commercial invoices and confirmed harmonized tariff

codes and Schedule B numbers for international shipments.

. Answered some technical product questions and referred higher

complexity questions to appropriate engineers.

. Invoiced customers and handled credit card payments.

. Problem solving with customers regarding their orders and technical

part changes.

. Dealt with large international corporations, such as Honda and Toyota.

I have established a respected relationship with all customers.

. Established close relations with worldwide manufacturers in Japan,

Taiwan, and China.

SKILLS

Microsoft Office, Access, Excel, Peachtree, Oracle, PHP, SQL, Html, VB.net,

SAP, gbs MyPurchases, PeopleSoft, SAP

Exceptional written, telephone and verbal communication skills

Type approximately 65 WPM

Multi-tasked and aggressive with high energy and eagerness to exceed my

expectations

EDUCATION

Penn Foster College, Bachelor's in Business Management, current

Cincinnati State Technical Community College, Business Information Systems

Technology, 2010 - 2012

Managing Cosmetologist, Licensed in State of OH

CERTIFICATES

SharePoint Level 1 and Level 2

Microsoft Project Server

Export Controls and ITAR Awareness Training

Contact this candidate