Customer Service High School
Resume:
Diana M. Granillo
Allen, TX *5013
Summary of Qualifications:
Bilingual/Bi-literate – Spanish
•
Effective Communicator (oral & written)
•
Adaptable
•
Committed to Excellence
•
Ambitious and Hard-working
•
Strong Background in Customer Service & Education
•
Friendly and Upbeat
•
Work Experience:
Tolleson Union High School District 8/2009 to 5/2013
Sierra Linda High school:
Long term substitute for an ESL classes and a Freshman English class from
•
February to May 2010.
Contracted teacher for ESL high school students of all grade levels from
•
8/2010 to 5/2013 – this included ELD Freshman English, ELD Language
Arts, ELD Reading, and ELD Grammar.
Taught several sections of Freshman English from 8/2010 to 5/2013
•
Tolleson High School:
Long term substitute for an ESL class and 3 Advanced Spanish classes from
•
October 2009 to February 2010.
Effectively planned lessons and instruction to students of all grade levels.
•
Elementary school teacher – Effectively taught all subjects to various grade levels
in the following school districts.
Glendale Elementary School District:
Don Mensendick Elementary – 8/2007 to 6/2008: I taught 6 th grade
•
Language Arts and Social Studies.
Challenger Middle School – 8/2002 to 6/2006: I taught 7th and 8th grade
•
Language Arts (ESL), History and Civics for one year then 7 th and 8th grade
Reading and ESL for another year. I also taught 6 th grade Language Arts for
2 years.
Discovery Elementary School – 8/1998 to 6/2001: I taught all subjects in a
•
dual-language (English and Spanish) 1st grade classroom.
Laveen Elementary School District:
Cash School – 8/1997 to 6/1998: I taught all subjects in a dual-Language
•
(English and Spanish) 1st grade classroom.
Honor Schools, Inc:
South Mountain Academy (Charter school) – 9/2001 to 6/2002: I taught all
•
subjects in a dual-language (English and Spanish) 1st and 2nd grade
classroom.
Peoria Unified School District:
8/2006 to 6/2007 - I was a short and long term substitute for grade levels
•
kindergarten through 12th grade.
Other Professional Experience:
US Airways Center – 10/2007 to 7/2013: Ticket sales and Customer Service
•
American Kiosk Management – 8/2008 to 10/2009: Managed 3 other
•
employees and sold Proactiv products at a kiosk in the mall.
Marshall’s Department Store – 12/1999 to 8/2002: Cashier and Customer
•
Service counter.
Education:
Northern Arizona University
MA. Ed. Counseling and Human Relations
•
Arizona State University West
BA. In Bilingual Education
•
Magna Cum Laude
•
Hispanic Honor Society
•
Kappa Delta Pi Honor Society
•
Certificate/Endorsements:
AZ Standard Elementary, K-8, exp. 7/15/2015
•
Endorsement: Spanish Bilingual, K-12
Provisional Secondary Education, 7-12, exp. 1/25/2014
•
Endorsements: English, Spanish, and Spanish Bilingual K-12
Provisional Adult Education, K-8, exp. 1/24/2015
•
Contact this candidate