Sales Customer Service

Ashley Richards

**** ******* **** 916-***-**** Cell

Prairie Village, KS 66208 ***************@*****.***

http://www.linkedin.com/pub/ashley-richards/32/173/6a5

Education

Masters in Health Administration - Florida Atlantic University, Boca Raton, FL May 2011

BA Business Marketing and Management - Florida Atlantic University, Boca Raton, FL December 2009

Experience

Landry’s Inc. October 2012 – Current

Sales Manager

Kansas City, MO

Consistently exceed sales plan and budgets

Recently increased sales 143% January 2013 and 374% February 2013

Created proven strategies to develop new market segments to generate additional revenue

Designed and maintained daily sales tracking sheets and revenue reports

Derive and utilize leads in the major markets for cold calling and new client development utilizing outside sales

tactics

Report weekly progress to regional manager and national sales manager to keep corporate partners informed

Provide excellent customer service to clients in order to maintain relationship and generate new business referrals

Re-established previously damaged relationships to a win-back status

May 2011 – October 2012

Hass Plastic Surgery and MediSpa

Account Executive and Patient Coordinator/Practice Liaison

Pal m Beach Gardens, FL

Consistently exceeded sales quota by at least 120%

Created proven strategies and sales presentations using clinical data to drive new patient referrals

Circulated in on-site ambulatory surgery center for all cosmetic procedures

Developed familiarity and understanding of sur gical supplies and instruments through in-depth clinical explanation

of procedures from practice owner

Designed community outreach plan by marketing to other physicians to drive new patient refer rals

Acted as a trusted advisor to practice management and owners by preparing monthly marketing logs, reports, and

recommendations

Partnered with Medicare patients to ensure reimbursement from pre -operative to post-operative care while providing

in-depth explanation of benefits including secondary insurance and Medicare Advantage Plans

Worked with patients post-operatively receiving full thickness skin grafts for treatment of Bas al Cell and Squamous

Cell Carcinoma

Updated practice website using current technology to consistently update information, before/after galleries, and

testimonials

Utilized all online marketing tools provided by vendors to increase patient referrals

December 2010 – May 2011

National Pain Institute, LLC

Corporate Intern

Delray Beach, FL

Rotated through the corporate office of eight location pain management practice, including outpatient ambulatory

surgery center; reported to director of operations and participated in executive meetings

Designed intranet dashboards developing physician key performance indicators for multiple locations to illustrate

where physicians time was most valuable for the practice

Researched and identified implementation of durable medical equipment based on use, education, and

reimbursement to drive new revenue sources to the practice

Redefined, improved, and documented Human Resources policies and procedures

Full Time Student March 2008-December 2010

Florida Atlantic University

The Hagedorn Group LLC

Project Coordinator

July 2007 – March 2008

Oviedo, FL

Expedited required insurance certificates and monitored each for expiration for 50+ subcontractors

Distributed and managed all contracts to subcontractors, created and distributed punch lists as directed by

Superintendent

Received, logged, and managed RFI’s, submittals, and shop drawings

Assembled construction specifications index of all vendors for general contractor

Accredo Therapeutics

Account Coordinator

July 2006 – July 2007

Overland Park, KS

Coordinated injection therapies for biotech pharmaceutical companies specializing in human growth hormone

(HGH) and multiple sclerosis (MS)

Organized daily clinical trainings for registered nurses new to the HGH and MS programs

Chosen for a specialized team to help streamline the process for new referrals in MS program Avonex

Developed in-depth knowledge and expertise of the healthcare setting, patient relationships, reimbursement, and

compliance

Full Time Student July 2005-July2006

University of Kansas

Michelson Realty, Inc.

Leasing Consultant

May 2003 – July 2005

Olathe, KS

Drove and maintained over 90% occupancy of 291 unit A+ property through new leases and resident retention

Increased annual sales by $240,000 with an average of 15-20 new leases every month

Created a monthly forum for property staff to discuss and resolve resident issues by implementing new programs to

increase resident satisfaction and retention

Organized monthly resident functions

Designed quarterly newsletter provided to residents containing community events and information

Sprint

High Speed Data Sales

December 2001 – May 2003

Lenexa, KS

Managed inbound and outbound small business sales calls

Maintained over 150% of sales plan consistently for duration of employment

Received multiple awards for quality development and sales volume including Achievers Club

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