Administrative Assistant Customer Service

LAURA “TEGAN” AMOR PONCIANO

North Las Vegas, ****4

Phone Number: (702) 5698590Email: **************@*****.***

OBJECTIVE:

To obtain a position within the medical/clerical field that is meaningful and challenging; which also contributes to my daily knowledge and

growth as a medical professional.

EDUCATION:

June 2008- March 2012 Southville International School and Colleges

Manila, Philippines

• Bachelor Science Degree in Nursing (B.S.N)

• Graduated with Integrate advanced nursing knowledge, ethical principles and clinical excellence in advanced

practice nursing within an area of specialization.

April 2006- April 2008 College of Southern Nevada

Las Vegas, Nevada

• Associate of Applied Science in Hotel, Restaurant Casino Management- Major in Travel and Tourism

• Graduated with foundation in computer skills, communication skills as in Learning to qualify the client written

and spoken English, marketing skills, management styles.

2003-2004 Informatics

Manila PHilippines

• Certificate of Applied Science- Information Technology

• Graduated with well-versed On IT Applications, Including Web, Data based, programming.

Experience

Student Nurse, Manila Philippines (2008-2012)

Community Health Barangay CAA Las Pinas (June- August -2009)

Pediatric Nursing, Jesus The Divine Healer Maternity and Children Clinic and Lying In,

Las Pinas Doctors Hospital (September-October 2009)

Maternity Jesus The Divine Healer Maternity and Children Clinic and Lying In,

Las Pinas Doctors Hospital (November- December 2009)

Geriatrics Martha’s Home Geriatric Facility (January- February 2010)

Psychiatric National Center for Mental Health (December 2011)

Medical Surgical I Las Pinas Doctors, OSpital ng Muntinlupa, Medical Center Muntilupa (June- October 2011)

Medical Surgical II Las Pinas Doctors, OSpital ng Muntinlupa, Medical Center Muntilupa (November- March 2012)

Related Experience

General and Specialty Exposure San Lazaro Hospital, Philippine Orthopedic Center (November 2010)

Geriatric Facility Exposure Martha’s Home Geriatric Facility (January 2010 )

Nursing Management Las Pinas Doctors Hoispital (January- February 2012)

OTHER EXPERIENCE:

Dr. Pablo U. Joya Office – January 2013

341 N. Buffalo Dr. Las Vegas 89145

Front Office

Greet patients and visitors.

Experience with care360/kareo software procedures

Respect and maintain privacy and dignity of patients to assure patient confidentiality at all times.

Provide efficient and professional telephone services.

Experience with Medical Coding

Determine the status of patients and their eligibility.

Assist patients in accurately completing appropriate forms, according to Health protocols.

Schedule appointments for patients according to established procedures.

Maintain forms and office supplies required for front desk activities.

Assure the readiness of the reception area for each working day.

Back Office

Taking and recording vital signs and medical histories / Electronic Charting

Preparing patients for examination

Discussing prescriptions and nutrition with patients

Scheduling appointments

Maintaining medical records

Billing and coding for insurance purposes

Seven Space Spa Manila, Philippines (April 2012- October 2012)

Administrative Assistant- Full Time

Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and

personnel requirements; implementing changes.

Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.

Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

Provides information by answering questions and requests.

Completes operational requirements by scheduling and assigning administrative projects; expediting work results.

Assume receptionist duties, greet public and refer them to appropriate staff members, answer phone.

route calls, and take messages.

Bath And Body Works, North Decatur Blvd. Las Vegas (December 2008 –May 2008)

Sales Associate Part time

Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer

experiences.

Builds customer loyalty by converting customer relationship marketing and customer capture.

Maintains awareness of all sales, promotions and applicable ringing procedures

Displays general product knowledge of all categories

Understands and adheres to brand standards

Steinmart Inc., North Decatur Blvd. Las Vegas (September 2007- May 2008)

Service Associate

Serve our customers by welcoming customers and answering customer questions regarding products and services.

Help customers make buying decisions and operate registers to complete customer transactions. Assist in the receiving of new merchandise from

vendors

Prepare merchandise for the selling floor and display merchandise on the sales floor.

Maintain a clean shopping area to maximize store appeal, assist in minimizing loss of company assets and maintain a safe working environment.

Bank of the West Sahara Blvd. Las Vegas NV (January 2006- November 2007)

Customer Service Representative- Bank Teller – P/T

Receive and count working cash at beginning of shift

Identify customers, validate and cash checks

Accept cash and checks for deposit and check accuracy of deposit slip

Process cash withdrawals

Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency.

Banana Republic (GAP Inc.,) Grand Central Parkway ( July 2004- January 2006)

Sales Associate

Provide product knowledge to customers through the features, values and benefits of each product.

Suggestively sell additional items and services that the customer may not have anticipated they will need.

Handle returns/complaints graciously and effectively. Correctly handle all register transactions.

Ensure the store is neat, clean and organized throughout each business day.

Elorde Sports Center, Manila Philippines

Receptionist/ Administrative assistant (2003-April 2004)

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

Directs visitors by maintaining employee and department directories; giving instructions.

Maintains security by following procedures; monitoring logbook; issuing visitor badges.

Maintains telecommunication system by following manufacturer's instructions for house phone and console operation

OTHER SKILLS:

Knowledgeable in MS Windows ( MS Office- word, Excel, Power point) Internet Research and Access, Kareo/ Care360 Software Good Multitasking Skills,

Handles Problems with Initiative and utmost professionalism, Fast learner in Computer and other areas. Fluent In English and Tagalog

REFERRENCE

Rowena Tubil Los Angeles California Professor 818-***-****

JR Gunio Mnaila, Philippines Store Manager 702-***-****

Edward Sarmiento Las Vegas, Nevada CSR Insurance Company 702-***-****

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