Sales Project

MO SANTANGELO

** ***** **

Medway, MA *****

508-***-**** Home

508-***-**** Cell

Email Address: ************@*******.***

SUMMARY OF

QUALIFICATIONS

Strong Leadership and Management Experience

Experience in Client Service and Financial Services

Experience with System Implementation on a project team

Pharmaceutical Sales Operations

Experience with developing and writing Business Requirement Documents

Operational Management Experience

Revenue and Billing Management Experience

Bilingual - Italian

EXPERIENCE

BROWN BROTHERS HARRIMAN-(BBH) Boston, Massachusetts- (Jan 2010- present)

Manager - Client Revenue Services - Billing Department

Manage and motivate staff of setup analyst to provide Client Schedule

management

Initiative to drive projects and deliver results on time

Manage and Report on daily setup statuses and data results to Senior

Management

Approve Client Schedule configuration setups

Coordinate staff meetings and internal Client Relationship meetings

Approve / Manage staff time off and provide balance score card goals

Manage the conversion clients that are scheduled to convert to new billing

system

BROWN BROTHERS HARRIMAN-(BBH) Boston, Massachusetts- (Sep 2006- Jan 2010)

Sr. Business Analyst-(Team Leader)- Billing Department - Project team

Developed and maintain new billing system implementation for billing

department

Assisted in system configuration / setup within project team for new

billing system

Worked with vendor to ensure system development requirements are delivered

Tested and validated new system enhancements as they are implemented

Managed team / Team leader for Account setup / Fee Schedule validation

Created and develop business requirement documents for billing department

Assisted in training new users on New Billing system

Worked closely with IT systems to ensure future system developments

Ensured all aspects of project and timelines are met and delivered on

project team

Worked on development internal test scripts for all system defects

SEPRACOR Pharmaceuticals, Marlboro, Massachusetts- (July 2004 - Aug 2006)

Business Analyst - Pharmaceuticals- Sales Operations Department

Managed Client vendor relationship within Sales Operations

Quality checked / tested / validated and provided analysis on product

related reports

Managed and supported sales force for Sample Accountability and CRM

departments

Managed and organized weekly conference calls with vendors to ensure

business needs are met

Developed, created and maintained the business requirement documents for

Sample Accountability

Trained and educated sales force on business practice for FDA and PDMA

requirements

Assisted in the system configuration for new sales product launch of

Lunesta

THE GILLETTE COMPANY, Boston, Massachusetts- (Oct 2000 -July 2004)

Financial Analyst- Revenue Department

Analyzed and reported on components of AR to access write-off risk

Calculated and reported monthly U.S. and Canada DSO by business unit

Performed ad-hoc reporting to complete analyses for management reporting

Analyzed and reported DSO variances to budget and forecast

Assumed a role as an SAP reporting analyst and assisted with a successful

SAP

Assisted in achieving an 8% delinquency against a goal of 12%

Revenue Analyst- (Duracell Division) Revenue Department- (March 2000-Oct

2000)

Managed all aspects of revenue for the client's account

Researched cash applications posted to clients account

Analyzed daily deductions/past due invoices to the account ledger

Tracked and maintain the invoice collections

Assisted in conversion from duracell AR to Gillette AR

BROWN BROTHERS HARRIMAN-(BBH), Boston, Massachusetts- (August 1999- March

2000)

Client Account Manager- Corporate Actions Department - Global Custody

Developed and maintain strong client relationships

Researched and resolved client issues/inquiries promptly and accurately

Identified and communicated potential financial exposure to management

Pro-actively anticipated client issues and needs

Assisted in training new client employees

Supervisor- Income Collections- Corporate Actions Department- (July 1995 to

August 1999)

Supervised and managed development of staff

Monitored and approved daily work

Approved and validated foreign exchanges

Assisted with monthly management reporting

Interviewed and hired new employees

EDUCATION

NORTHEASTERN UNIVERSITY, Boston, Massachusetts

Bachelor of Science - December, 1991

COMPUTER LITERACY

SAP R/3 AR 4.6, Microsoft word, Excel, PowerPoint, Access, Bloomberg,

CMS global custody management systems, Advantage Fee, Hyperion

Strengths:

Possess strong leadership, management and interpersonal skills.

Ability to assess, mitigate risk from a company, project, business,

financial perspective.

Excellent reasoning and strong decision making skills, meticulous attention

to detail, excellent written and verbal skills, and ability to function in

a fast paced environment.

Ability to manage multiple projects and tasks concurrently Ability to

bridge communication among technical and non-technical project staff and

clients.

Ability to build and lead client relationship, create client satisfaction

throughout the project lifecycle.

Proven experience, interaction with senior level executives within the

Corporate Financial services area.

Contact this candidate