Customer Service Insurance

Doreen L. Dugan

** ***** ***, **********, ** **019

Home: 508-***-****

Email: ********@*******.***

SUMMARY: A dedicated and ambitious professional seeking to secure a

position with a well established company that will lead to a lasting

relationship

EDUCATION:

DEAN COLLEGE, FRANKLIN, MA RESIDENT INDIVIDUAL PRODUCER

LICENSE

Computer Science Major License#

1852170 PL

1992 (10 Credits)

SUMMARY OF QUALIFICATIONS:

. Excellent interpersonal and verbal communication skills to interact with

all levels including writing and proofreading.

. Maintains the highest level of customer service and treats all customers

with respect, honesty, and fairness.

. Outstanding team work and collaboration skills.

. Ability to multi task, prioritize and manage various projects under

pressure of deadlines and timeframes.

. Capable of working in fast-paced environment.

. Knowledge of Applied Systems, WinRater, Boston Software, Microsoft Excel,

Word, Windows, and able to learn new software packages quickly.

. Ability to work from a home office as part of a virtual team.

Doreen L Dugan Page 2

EMPLOYMENT HISTORY:

6/2008 - 05/23/2012 Keefe Insurance Agency, Inc, Franklin, MA

Insurance Processor (4 years)

. Insure that policy transactions are issued and changes are recorded

accurately and in a timely manner by rating and/or entering

transactions for personal lines.

. Communicate as needed with insurance companies/underwriters to obtain

information needed to complete transactions.

. Review and verify data, such as age, name, address, and principal sum and

value of property on insurance applications and policies.

. Upload new policies and endorsements through company websites.

EMPLOYMENT HISTORY (Cont'd.):

2/2006-6/2008 Leland Insurance Agency

Personal Lines CSR/Processor (2 years)

. Worked closely with clients discussing risks and benefits to effectively

quote and bind personal line policies.

. Provide timely and professional customer satisfaction by identifying

their needs as well as preparing reports, troubleshoot discrepancies, and

handle billing questions.

. Ensure that policy transactions are issued and changes are recorded

accurately and in a timely manner by rating and/or entering transactions

for Personal Lines. Such transactions may be quotes, new business,

endorsements, cancellations, or renewals.

. Communicate with insurance companies to obtain information to complete

screening and transactions.

. Contribute to effective marketing of the agency products by answering

questions; resolving problems, and explaining new or revised products.

. Executed telephone calls to prospects and schedule appointments.

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6/2005-6/2008 Work from Home - Virtual

Office

Medical Transcriptionist

. Transcribe dictated material into clear, formatted, and understandable

text, check for errors, and set up appointments.

6/14/2001-6/2005 Milford Regional Hospital

Anesthesia Technician/Medical Secretary

. Support the Anesthesiologists by the preparation and set up of

appropriate equipment for monitoring a patient's vital signs, cardiac

monitor, pulse oximeter, CO2 monitor, BP monitor and other devices as

they are added to the practice)..

. Provide secretarial support to the chief of anesthesia

. Maintain confidentiality of paperwork and procedures

. Compose correspondence using imitative and appropriate resources

. Processes all patients claims using ICD9 and CPT coding

. Perform a full scope of word processing application, including financial

or statistical documents using scientific, medical, or technical

terminology

4/1/90-6/13/2001 VNA of Greater Milford/Northbridge Milford, MA

Quality Improvement Support Coordinator

. Oversee and perform timely and accurate data entry of confidential OASIS

assessments

. Edit and coordinate error correction on assessments to assure data

validity and timely locking of files

. Transmit encoded OASIS date to HCFA and Center for Health Care Policy

requiring skilled processing of appropriate OASIS software.

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HMO Executive Assistant/Quality Assurance Reimbursement Specialist

. Perform certification training which includes entering and updating

patient referrals, medication, diagnosis, and goals for physician's

approval.

. Procure medical supplies and retrieve, process, and code patient charts

for nurse's utilization.

. Update patient information and communicate patient needs to case

managers.

. Production and interdepartmental distribution of insurance authorizations

. Maintain patient profile information and generate weekly reports.

Home Health Aide

. Assist patients in their homes with bathing, skin care, exercises,

transfers, ambulation, small meal prep, housekeeping =, and taking vital

signs.

Contact this candidate