Customer Service Quality

Location:

Posted:

June 09, 2013

Michael S. Rollins

Summary

Over 3 years of experience in Assembly Quality and over 3 year of experience in Interplant Supplier Quality.

Demonstrated ability to learn quickly, investigate and root cause defects and use superior multi tasking skills and

organizational skills to improve daily operations. Known for excellent customer service skills, work ethic,

dependability, and teamwork.

WORK EXPERIENCE

Caterpillar, Inc. • Decatur, IL• 01/2007 Present

Caterpillar Production System Green Belt 12/2007

6 Sigma Green Belt certified 11/2008

Interplant Supplier Quality

Investigate and disposition non conforming material via MRDR system

Assembly Quality Events investigation for communication with suppliers

Communicate with suppliers and shop floor personnel to root cause defects

Corporate visual management investigation and creation

Attend weekly Continuous Improvement board meetings and root cause any cards assigned to

Interplant Quality

Interplant Quality material review committee (MRC) representative

Assembly Planning

Reviewed prints and created standard work orders

Ensured assembly line had proper tools for assembly of prime product

Provided communication and services in solving production problems

Assisted assemblers in improving assembly process

Quality Specialist

Performed prime product audits on assembly line, paint line and pre delivery inspection

Investigated defects and communicated with line supervisor

Performed planned method audits

Entered Assembly Quality Events

Express Personnel/PPG • Decatur, IL• 07/2006 – 01/2007

Crew Leader

Supervised contract workers

Communicated with shift supervisor for daily tasks and ensured completion

Completed daily reports

Trained new employees in the different tasks our team preformed

EDUCATION

Richland Community College, Decatur, IL – Applied Learning, 8 total credit hours earned

Danville Area Community College, Danville, IL – Police Science, 47 credit hours earned