Manager Management

Linda A. Libertelli

**** ********* ***** ********, ** 23233 201-***-****

************@***.***

http://www.linkedin.com/pub/linda-libertelli/1b/206/243

Seamless Hospitality Operations

Hotel executive with an impressive track record of driving operational

and personnel performance for major properties. Known for maximizing

flow-through, occupancy rates, and guest satisfaction rankings. Highly

effective in building business, leveraging core strengths, and working

diligently to maintain solid client relationships. History for

consistently maximizing P&L to positively impact the bottom line and

increasing revenue without compromising guest service. Exceptional

talent for hiring the right people, opening new hotels, and overseeing

property/brand conversions. Areas of expertise include:

Turnaround & Change Management Productivity Improvement

Finance & Budget Management Property Conversions

Strategic Operational Planning Risk Management

Guest Service & Satisfaction Market Analysis

Training & Motivating Staff Best Practices

Professional Experience

Crestline Hotels

The Berkeley Hotel Richmond VA

Task Force General Manager

Start Date: 4/08/2013

End Date: 5/03/2013

Leadership, merging

Multiple core hospitality disciplines to achieve goals, and delivering

aggressive Performance results towards that objective, has been focus

of my successful career.

PARAMOUNT HOTEL GROUP

Radisson Hotel Largo MD

Start Date: 6/25/2012

End Date: 10/25/2012

Task Force General Manager

Leadership, merging multiple core hospitality disciplines to achieve

broader goals, and delivering aggressive

Performance results towards that objective, has been focus of my

successful career.

SHAMIN HOTELS

Regional Director of Operations (2009-2011)

Seamlessly managed and continuously improved the operations of 4 hotels

with up to 690 rooms and 55,000 sq, ft. of meeting space. Ensured the

optimum performance of associated restaurants, bars, and spas.

Maximized occupancy by negotiating great corporate deals and group

rates for business travelers. Strengthened hotel brands while ensuring

full compliance to franchise standards/regulations. Led and motivated a

cross-functional hotel management team of 38+. Trained staff members to

reach their full potential, transforming entry-level employees into

highly skilled managers. Successfully opened 2 hotels on time.

Delivered Results:

. Achieved #1 ranking in the STAR report for revenue growth, and the

AAA Four-Diamond designation for the Hilton in Richmond, Virginia.

. Maintained an 84+% rating in guest satisfaction surveys for the

Marriott Courtyard in Glenn Allen, Virginia.

. Upheld a flow-through rate of 100+% for the Hilton Garden Inn in

Greenbelt, Maryland, and obtained occupancy score of 113%.

. Earned a 99.50 opening score, the highest score ever for the chain,

when opening the Hilton Garden Inn in Waldorf, Maryland.

Wyndham Virginia Crossing's Resort & Conference Center

General Manager (2008-2009)

Recruited to convert the hotel into a Wyndham property. Implemented

operating procedures and screened/hired all team members. Minimized

staff turnover and improved/promoted team members by leveraging

superior leadership, change management, and coaching skills. Served on

the Board of Directors and skillfully managed community relations.

Directed budgets, forecasts, and financial reporting. Replaced by

permanent management team upon successful hotel transition.

Delivered Results:

. Achieved 100% flow-through and an A rating in guest satisfaction by

Medallia.

. Garnered hotel ranking in the top 10 of all Wyndham hotels

worldwide; recognized as #1 for Wyndham's managed hotels.

Linda A. Libertelli - page Two

201-***-**** ************@***.***

Professional Experience Continued:

Paramount Hotel Group, LLC

Vice President Operations (2000-2008)

Oversaw 14 properties with up to 263 rooms and 12,000 sq. ft. of

meeting space throughout New England. Drove operations for $1+ million

hotel bars/restaurants. Improved guest service and staff performance

for full service, select, and limited service properties including

Hilton, Marriott, Radisson, Ramada, and Sheraton. Optimized profits by

carefully monitoring payroll and flow-through. Managed franchise and

brand product upgrades throughout portfolio.

Delivered Results:

. Successfully converted 20 properties within 9 months during the

start-up of this company; directed/negotiated all purchasing while

repositioning Susse Chalet hotels to Fairfield Inn by Marriott.

Hired all General Managers (GMs).

. Instituted company-wide standard operating procedures (SOPs), job

descriptions, and procedural manual.

. Streamlined all corporate budget and payroll operations, bringing

many functions online.

. Minimized turnover among management staff by hiring the right people

during the company's start-up and coaching them to grow through the

organization.

PRIME HOSPITALITY

Vice President of Operations (1983-2000)

Maintained seamless operations for 18 full-service properties. Hired

and trained highly productive staff members and management teams.

Enjoyed 17 years of prior success with the franchise, earning regular

promotions through increasingly responsible roles such as Project

Manager, General Manager, Regional Director of Operations, and

Assistant to SVP of Operations.

Delivered Results:

. Significantly cut costs in all 250 hotels and successfully opened

new hotels across the continental US.

. Took over a newly acquired portfolio of 14 Holiday Inns, quickly

bringing properties in line with Prime's brand standards and

procedures.

. Won Hotel of the Year Award for 2 different Crowne Plaza hotels in

Portland, Oregon and Las Vegas, Nevada.

Education

LOYOLA UNIVERSITY, Maywood, IL

Associate Degree in Child Sociology

Affiliation

Franchise Advisory Committee Member, International Association of

Holiday Inns

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