Administrative Assistant Customer Service

Jenny Martin

**** * ******** ***, #****, North Las Vegas, NV 89030

702-***-**** ************@*****.***

Office Manager * Construction Experience

* Administrative Assistant

QUALIFICATIONS: The variety of experience I have gained has provided me

with the opportunity to fit in to any situation or environment. My motto

has always been, "It doesn't matter what your product is quality customer

service is the key to success in any environment."

SKILLS/ABILITIES:

. Exceptional organization and multi tasking skills allowing for meeting

deadlines

. Experience in meeting, travel and conference planning

. Exemplary skills with communication between variety of intercompany

departments and customers

. Notary License

. Type 75 wpm, 10 Key by touch

. Ability to learn proprietary computer programs in variety of settings

. Developed and maintained Procedure Manual for multiple positions

. Exemplary skill with customer base expansion and retention - with

emphasis on "closing the sale"

. Capable of working in high stress, fast paced environment

. Designed and managed data base programs, maintaining consistent data

entry for ease in pulling reports

. Ability to identify, redesign and implement more efficient process and

procedures to stream line requirements and job responsibilities.

COMPUTER PROGRAMS EXPERIENCE:

. Microsoft Suite Programs: Word, Excel, Access, Power Point &

Outlook - Advanced experience

. Customer Relationship Management - Advanced experience

EMPLOYMENT:

Alzheimer's Association Las Vegas, NV

Mar, 2011 to Nov, 2012

Regional Office Manager

. Develop, compile and maintain accurate regional computer records

and reports including Donor Data Base, Accounts Payable, Petty

Cash, Volunteer tracking, grant reporting and Mailing List

. Provide general office management of phone, fax and file

systems. Operate and coordinate basic maintenance on office

equipment

. Recruit, train, motivate and supervise Volunteers

. Assist Regional Director with the planning and execution of

special events

. Handle travel arrangements for Regional Director

. Send out email invitations for Regional Leadership and Special

Event Planning Committees, monthly.

. Transcribe minutes to be distributed prior to each meeting.

State Farm Insurance Cordell, OK

Mar, 2009 to June, 2010

Licensed Insurance Sales Representative

. Customer Service, including sales, accepting payments and

retention

. Cold call past customers to re-establish business

. Managed marketing program, sent mailings to current, past and

potential new customers

Energy Erectors, Inc North Las Vegas, NV

Oct, 2004 to Jan, 2009

Administrative Assistant/Office Manager

. Processed payroll spread sheet weekly, for 25 to 100 employees

. Entered an average of 60 purchase orders weekly. Verified

pricing and negotiated corrections with suppliers. Negotiated

pricing for heavy duty equipment for rentals, and scheduled

delivery

. Prepared contracts for Sub Contractors on construction projects

. Prepared bids for potential jobs, ensuring accuracy of complete

package

. Arranged airline travel for 6+ job superintendents and

hotel/motel reservations

. Hired, trained and supervised clerical staff and security

division

. Managed company cell phone account - making changes and

additions when necessary

. Provided executive level support for Vice President of the

Western Region

. Analyzed and planned implementation of streamlined plan for

payroll submittal and purchase order entry

. Designed Excel spreadsheet which tracked employee vacation,

holiday and fringe benefits

Clark County Nevada Las Vegas, NV

2003 to 2004

Office Clerk II

. Assisted IT and GIS Department Team members with clerical

duties, i.e. filing, sorting mail, prepared reports, data entry

. Prepared maps for customers, using the GIS program according to

parcel numbers or addresses.

. Received payment for maps and prepared deposits

. Managed the department laptop computer and cell phone programs,

Checked out and tracked usage of each.

Community Works Medford, OR 1997 to

1999

Help Line Volunteer Supervisor

. Recruitment, training and retention of volunteers to accept

crisis intervention calls from the community in need 24 hours a

day, 7 days a week

. Attended suicide intervention training, then trained volunteers

on how to deal with callers in severe crisis

. Tracked number of incoming calls according to type, referrals

made for grant reporting on a monthly basis

. Prepared a monthly newsletter for volunteers, recognized

volunteer of the month, with accomplishments and award

. Set up training sessions, off-site including meals

. Presented statistics at Board Meeting quarterly, to give update

on crisis hotline status and acceptance in community

. Researched public help agencies and developed a manual for

volunteers to reference for callers needs

. Met with local agencies representatives to determine their level

of no or low cost services available to callers.

. Developed Teen Line Crisis team, developed program, resource

list and recruited teens to accept calls from local teenagers.

. Suggested policy change for handling callers who were battered

male spouses, previously all referrals were only made for

battered female spouses

Administrative Assistant

. Provided clerical support to Family/Youth Counseling and

Adolescent Sex Offender Programs.

. Tracked statistics of number of hours of counseling service

provided by type of counseling, age, sex and gender of victim

for grant reporting

. Prepared billing for Adolescent Sex Offender clients and

reported their counseling session attendance to the District

Attorney on monthly basis

. Attended weekly staff meeting and took minutes, distributing

them within 24 hours. Coordinated meetings for in-service

training when needed.

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