Customer Service Administrative Assistant

ROBERT NIEVES

*** **** ****** ***: 718-***-****

Brooklyn, NY 11215 **********@*****.***

Cell: 631-***-****

PROFESSIONAL EXPERIENCE

NOTHING ELSE MATTERS SOFTWARE

**** – Present

V-TUNER, New York, NY

Internet Research /Graphics/Customer Service

Scouring the internet for online radio station graphics for utilization on the V Tuner Internet Radio app.

Cleaning up images for implementation in the V Tuner program using GIMP 2.6.

Contact via email with international V Tuner subscribers for issues revolving around adding stations or

initialization and activation of internet radio receivers and other technical issues.

Guiding customers via email in how to navigate the V Tuner website.

Maintaining and updating 15 computer workstations, software/hardware upgrades.

VIZI INC, New York, NY 2009 - 2011

Administrative Assistant

Contacted potential Advertisers via email to promote our advertising services.

Reviewed and edited creatives (ads) for proper content.

Censoring unsavory advertisements

Entering A/R information into Quickbooks when needed.

Computer maintenance - software/hardware upgrades, reformatting drives installations of OS or programs,

malware removal.

2007 – 2009

GTA NORTH AMERICA, New York, NY

F.I.T. Specialist (Customer Service Rep)

Communicated with travel agents, assisting them in setting up bookings.

Provided website support to agents inexperienced in navigating a website.

Guided agents in steps needed to place a quote or booking online.

Assisted with making alterations to bookings already made.

2003 – 2007

OMNILAW LEGAL PLANS, New York, NY

Customer Services Supervisor/Administrative Assistant

Communicated with clients upon call escalation via telephone/email matching them up with appropriate attorneys.

Supervised team of eight CSR's

Recruited attorneys to become participating members of the Omnilaw legal group .

Greeted clients on arrival and directed them to the proper in-house attorneys.

Distributed pending cases to in-house attorneys.

Routinely maintained company’s database of client and attorney logs.

Data Entry of client and attorney information in database.

Worked via telecommunicating using the SIEBEL CRM OnDemand program.

Routinely maintained all office equipment.

2002 – 2003

CONVERGY'S CORP/DIRECTV, Chattanooga, TN

Satellite TV Consultant (Customer Service Rep)

Instructed customers on the various procedures for usage of DIRECTV; upgrading, downgrading, disconnecting

and troubleshooting reception problems.

1999 – 2001

ABC CARPET AND HOME, New York, NY

Customer Service Representative

Spoke with customers for this high end furniture dealer.

Served as a liaison between manufacturers and customers in regard to delivery and/or repair issues.

Routed customer concerns on other issues regarding their purchases to appropriate departments.

Data Entry, revamping and maintaining the filing systems.

1995 – 1999

VALUE LINE PUBLISHING, New York, NY

Customer Service Representative/Assistant Supervisor

Serviced customers of this Stock and Mutual Funds publication by resolving their issues on a timely basis.

Answered the concerns of subscribers about the status of their subscriptions and handled timely delivery concerns.

Maintained filing systems and library of past issues.

Trained new Customer Service Representatives and monitored phone calls to ensure that all customer concerns

were handled in professional manner.

EDUCATION

Communications, City College of New York, BA

COMPUTER SKILLS

Computer literate: MS Word, Excel, Outlook, Adobe Photoshop CS5, GIMP, Quickbooks, Filemaker Pro, various Audio

Video editing and dubbing programs, PC maintenance, troubleshooting and some repair and hardware installation.

Windows 9X Windows 8, some Mac OSX

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