Customer Service Sales Representative

JOANN FERNANDEZ

*** ***** *** *** #*** • Clovis, CA 93612 • 559-***-****

************@*****.***

OBJECTIVE To obtain a position that will enable me to use my strong organizational

skills, educational background, and ability to work well with people.

EDUCATION

2013 University of Phoenix Fresno, CA

Bachelor of Science in Business Management

Undergraduate Program (In Progress)

EXPERIENCE

5/2013- Present Denham Resources Clovis, CA

• Cashier duties at the Habitat for Humanity Restore.

• Floor sales

• Customer service

• Restocking shelves

3/2013- 4/2013 Internal Revenue Service Fresno, CA

Mail Clerk

Duties:

• Worked in the

Receive and control department; extract and sort incoming mail. Assisted

in additional duties; batching and picking up mail for processing and

distributing to other departments.

11/2012-11/2012 ACT-1 Personnel Services Fresno, CA

Fact Checker

The Fresno Bee

Duties:

• Calling local businesses to confirm and update information for the

Eldercare directory and the Car Club directory. Entering updated

information into the database.

10/ 2012-10/2012 Pridestaff Fresno, CA

Receptionist

Produce Company

Duties:

• Manage front desk with multi-line phone system, greet and assist guest

making sure their first impression is a pleasant one, transfer calls to the

right sales representative

10/2011-01/2012 Pridestaff Fresno, CA

Receptionist/Cashier

Trucking Company

Duties:

• Accountable for opening and closing, unlocking safe, count money,

reconcile receipts and balance the cash drawer

• Receive and process cash, check, and credit transactions

• Manage front desk with multi-line phone system, greet and assist guest

making sure their first impression is a pleasant one, transfer calls to the

right departments

• Open, sort, and distribute mail, used a wide variety of equipment including

postal machinery, fax, and copier

10/05-02/2011 City of Fresno Fresno, CA

Department of Public Works, Parking Division

Account Clerk

Duties:

• Accountable for maintaining financial records for the City of Fresno

Parking Division.

• Accountable for accounts receivable, accounts payable, prepare and

process a variety of bills and invoices, input data into computer including

requests for payment, partial payments and purchase orders, requisitions

• Collect payments at the front counter and through the mail; balance cash

drawer and prepares deposits, prepare daily cash activity report

• Responsible for accounts receivable duties for various interconnected

departments for the city of Fresno Parking Division, i.e., City of Fresno

meter shop; Ace Parking Management; Turbo-data Systems, Inc., to

include customer service and all general office duties and tasks

06/04-10/05 ACT-1 Personnel Services Fresno, CA

Service Aid/ Account Clerk

City of Fresno, Department of PW Parking Division

Duties:

• Collect payments over the counter and through the mail; balance cash

drawer and prepares deposits, prepare daily cash activity report

• Accountable for accounts receivable, accounts payable, balancing daily

deposits, accept payments for parking citations

• Communicate information on Fresno Municipal Codes, California Vehicle

Codes, or instructions for appealing citations in a professional and polite

manner

• Assist walk-in customers, answer phone calls and all general office duties

and tasks

SKILLS Computer Literate; Microsoft Word, Excel, PowerPoint, PeopleSoft, Type

45 WPM, Ten-key By Touch, and all office equipment.

PERSONAL Personable, Problem Solving, Accountable, Ability to Work

independently, able to comprehend and Adapt, Advanced Multi-Tasking

Ability

REFERENCE Available Upon Request

Contact this candidate