Customer Service Sales

JoXavier Jackson

*** ******** **.

Atlanta, GA Phone: 305-***-****

Email: *********@*****.***

Qualifications Summary

Highly personable Customer Service Professional with experience in account

management, claims and sales processing, and call-center operations within

the retail, banking, collections, and health insurance industry.

Education

Bachelors of Arts, Interdisciplinary Studies: Liberal Arts. University of

Central Florida, Orlando FL. Commencement-Spring 2011. Areas of

Concentration: Behavioral & Social Sciences and Commerce. Minor: Mass

Communications.

Career Summary

Fringe Benefits Management Co., Customer Care Specialist II. Tallahassee,

FL (02/2013-Present).

. Provide customer-centric service and support for all incoming

beneficiary calls regarding medical flexible spending accounts and

health savings accounts; resolve benefit enrollment issues as well as

aid in form completion/submission and claims processing.

. Recognized as the "Top Performer" exceeding 115 calls per day

consecutively for 4 weeks.

J.P. Morgan Chase & Co., Customer Service Advisor. Heathrow, FL. (01/2012-

09/2012).

. Maintained and built strong customer relationships while providing

collection support for the bank; restructured credit card loans to

prevent loss to the bank and aid in customer repayment.

. Awarded "Highest Score Card" (4.7 out of 5.0) and "Highest Kept Rate"

(97% out of 100%).

Sears Holdings Corp., Customer Support Specialist. Winter Park, FL (08/2011-

01/2012).

. Provided inbound/outbound call center support by answering product and

service questions and suggesting information about additional products

and services.

. Awarded "Employee of the Month" (01/2011)

. Received Customer Service Award for outstanding track record of

positive customer feedback.

Body Central Inc., Sales Associate-Inventory Specialist. (11/2010-11/2011).

. Provided personalized assistance to customers with the goals of

ensuring a positive shopping experience and establishing the basis for

repeat patronage generating sales.

. Awarded "Sales Associate of the Month" March, May & December of 2011.

. Created highly praised and compelling seasonal and promotional

displays generating additional revenue up to 15%; Promoted to

Inventory Specialist 12/2011.

Olde Cypress Community Bank, Client Services Representative. Clewiston, FL

(02/2007-08/2008).

. Provided friendly advice to a diverse clientele, promoting Olde

Cypress's Customer-Focused image; helped customers and merchants

identify products and services that best suited their needs; balanced

up to $40,000.00 in personal daily transactions.

. Consistently exceeded monthly sales quotas by as much as 50% through

cross-selling and up-selling products and services.

Skills

. Microsoft Office Systems (Word, Excel, Access, Power Point & Outlook)

. Strong Interpersonal Communication Skills

. Typing Speed: 88 wpm.

Contact this candidate