Sales Customer Service

Thomas M. Kr gel

** *'Alfonso Road . Newburgh, NY 12550 . 845-***-**** -

*************@***.***

Executive Profile

Dynamic manager and leader with a 20-year service and work history

exemplifying consistent excellence. Highly respected for achievements in

Exceeding Quota's, Contract Administration and Territory Management. An

Experienced trainer and motivator of personnel, Exhibiting professional

deportment at all times while able to communicate and work harmoniously and

intelligently with subordinates, peers, and superiors. Loyal, multitasked,

hands-on, enthusiastic, and committed to superior performance. A sales team

leader with a tremendous focus on creating a winning driven sales culture,

while simultaneously possessing a keen sense of client satisfaction and a

committed dedication to over delivery of goals.

Areas of Expertise

. Government Services . Team Management .

Logistics Coordination

. Training & Development . Solution Selling

. P&L Management

. Exceptional Analytical Skills . Leadership .

Revenue Growth

. Contract Negotiating . New Business Development .

Customer Relationship Management

Professional Experience

POS Consultant 1099 Contractor

(2012 - Present)

A full service retailing / managment consultant specializing in the

selection, implementation and application of the most effective POS

technologies for small and large retail chains. Evaluation of point of

sales systems, assessment of internal procedures, develop and system needs

analysis and prepare RFQ's, integrate social media into the marketing mix,

implement customer loyalty programs.

Northeastern Regional Director U-Haul (Amerco) Corporate Sales

(2010 - 2012)

U-Haul International, Inc. - New Windsor, NY

Regional Director of the North East. Tasked with adding new business /

corporate accounts, properly selling U-Haul's wide portfolio of services to

a variety of national and international business and government entities.

Motivating, training, and properly utilizing my sales and administrative

staff to meet and exceed organizational goals. Increase ancillary sales

throughout the Northeast territory. Support and develop centers and dealers

with daily activities to effectively serve customers and maintain location

profitability. Manage and develop business relationships and promotion of

our brand within communities. Responsible for business development/sales

activities in Federal, State, City/Municipal Government Agencies, Schools

and Military Installations within a seven state territory. Provided 3rd

party logistics to numerous fortune 500 companies. Manage P&L for districts

total operation.

. Exceeded organizational goals and remained on budget every year

driving district earnings from $800K with 500 accounts to over $4

Million with 1300 accounts in 10 years. Always in the top 10% out of

15 districts in total sales and nationwide storage to include 250

fortune 1000, 100 fortune 500 and 20 fortune 100 accounts.

. Maximized the upselling of U-Haul's total portfolio of services to

all accounts increasing revenue by $1.1 million per year over a 3-

year span. Implemented a strategic direction for my top 10 accounts

to increase revenue by 12%.

. Meet with dealers, national accounts, end-users, governmental

agencies, and the sales force to define new product requirements and

work with product development to document these requirements in

product specifications.

. Maintained a 6% income to expense ratio for 10 years for my entire

district of 7 states, I was only 1 of 2 districts ever to have

satellite employees situated in different states.

. Resurrected inactive accounts through diligent customer service and

complex problem solving, thus adding 22% increase to my districts

bottom line over a 5 year period.

. Attended monthly (EOM) meetings with U-Haul marketing company

presidents and U-Haul center managers in a 7 state territory to

advise and disseminate any new corporate information and guidelines

while at the same time working with individual managers on the proper

way to solicit for new business and retain and expand existing

accounts. This simple task increased overall gross sales by 10%

yearly or over $400,000.

. Solicited, Developed and Maintained C-level relationships with key

accounts such as Cartus, Aires, MSI, Darden, Federal Express, Jones

Retail, CVS, Brookstone, Puma, Sylvania, U.P.S and Bose.

. Achieved profitability in highly competitive industry and significant

growth of services in all market categories against 3 direct

competitors.

. Recruit, train, motivate, coach, evaluate and counsel centers and

dealers and personal staff to ensure customer service and quality

standards are met.

. Reinforced sales process implementation, focusing on sales

strategy/target account selling.

. Completed all necessary paperwork, monthly district reports,

competitive information sheets, contracts, RFP, RFQ, etc. accurately

and timely, as required.

District/Regional Sales Manager U-Haul (Amerco) Corporate Accounts (2002 -

2010)

U-Haul International, Inc. - New Windsor, NY

Contribute to the success of the company by effectively directing the

management of rental operations and sales functions in a local market

throughout the Northeast to ensure maximization of fleet utilization,

revenue per unit, and profitability. Responsible for attaining monthly

goals for each key operating performance to include commercial rentals,

nationwide storage, long term business rentals / leases, U-Car and U-Box

new concept integration and any and all retail merchandise sales. Grow the

territory by continually prospecting new dealers, agent operators and local

business opportunities/customer acquisitions through sales calls.

Participate in sales blitzes, trade shows, chamber of commerce functions

and other local events to strengthen the brand awareness in the

marketplace.

. Successfully managed accounts and developed growth of multi-million

dollar territory including NY, Maine, Connecticut, Massachusetts,

Rhode Island, Vermont, and New Hampshire. Delivered a 20% increase in

total sales in the first 2 years something that this district had

never done in 15 years and 4 regional managers.

. Created Sales Strategy for new Federal Government sales opportunities

within assigned territory through the use of multiple lead generation

techniques such as Input, Fed Biz Ops & warm / cold calling.

. Communicated consistently and proactively with team members via phone

and e-mail between meetings, coordinated meeting notes, and helped

team members with individual sales plans.

. Effectively managed a professional sales and administrative staff

including hiring, training, and performance management evaluations.

Indirectly supervised over 200 employees ensuring that compliance

with the U-Haul Corporate Accounts SOP was implemented at each and

every marketing company and U-Haul owned centers (48) in the

Northeast.

. Identified and implemented new social media protocols for my team to

implement increasing overall work productivity and sales productivity

by 30%.

. Rectified relationships with national accounts that represented 25%

of prior year billings that were merged into my district due to

downsizing and overall restructuring within U-Haul.

. Executed numerous RFQ and RFP's for fortune 100 and 500 companies to

include Pfizer.

. Reorganized regional customer service to properly align with sales

teams improving communications and reducing time sales members spent

on non-sales related administrative activities.

. Exhibit products at trade shows and attend trade shows to review

competitors' product and generate new revenue for U-Haul by adding

new clients and cross selling to existing U-Haul accounts.

Logistics Officer - Operations Officer/ VIP / Attack Helicopter Pilot

(1992 - 2001)

US Army - West Point, NY

Warrant Officer managing all IT and Telecommunications resources (IMO) at

the United States Military Academy.

. Supervised 18 non-commissioned officers (NCOs) and civilians working

as part of the IT/Project Management/Telecommunications team.

. Government contract specialist advising contracting officers

regarding appropriate contract type, pricing provisions, acquisition

methods, documentation and clarity of terms for all GSA, BPA, and

IDIQ contracts.

. Anticipate project issues, assess alternatives, and take appropriate

measures to resolve all issues in a professional, tactful manner.

. Preformed as a fully qualified day/night/NVG pilot in command and

unit trainer for a VIP flight detachment, missions to include

(Governor, Senator, Vice President) paradrops and fire suppression.

.

Education

BBA, Management, Upsala College, East Orange, NJ /AAS, Aviation Management,

Excelsior College, Albany, NY

Additional Education and Skills

Manager Development course, West Point, NY - USMA

Advanced Project Management, West Point, NY - USMA

Action Officer Development course, West Point, NY - USMA

Awards and Citations

All awards and citations, references and additional accomplishments are

available upon request this resume / CV is not all encompassing.

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