Customer Service Sales

HAYDEE CAMPOS

** ** **** ****** *** ********@*****.***

E. Elmhurts NY 11370 Cell: 347-***-****

Objective: To obtain position in the industry that offers me the opportunity to progress and utilize my experience and skills.

Dedicated customer service with 5+ years of experience in bank industry. Consistently achieve record high customer satisfaction rankings,

improvements to the bottom line and turnaround of underperforming operations.

Areas of Expertise

Customer Service Receive Loan payments. Filing CTR.

Complaint Handling & Resolution Input holds to core systems. ATM replenishing.

Retail Operations Cross sell of bank services and products. BSA instructed

Check cashing

Professional Experience

THE CHANGE GROUP

Fx sales consultant, 08/2011 to present. 08/11 to present.

• Convert one currency for another and set currency exchange rates.

• Reviews records to determine when balances need replenishing.

• Answer inquiries regarding foreign exchange trading regulations

• Compare current and previous balance sheets to eliminate double posting to transactions and verification of limits.

04/10 to 04/2011

GREENFIELD RESTAURANT Queens, NY

Bookkeeping, 04/10 to 04/2011

Recording financial transaction.

Managing accounts payable and receivable.

Reconciling bank statements.

Profit and loss statement.

Managing payroll, making federal and state tax deposit.

NARA BANK Queens, NY 02/04 to 05/09

Customer Service

Previous Positions: TELLER, 02/04 to 11/07

Making a big impression on bank customers by handling their banking needs, such as cashing checks, handling teller deposits and

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withdrawals, or receiving loan payments.

Send counterfeit report to U.S. Secret service.

Sell bank monetary instrument such as Cashier Check, Money Order, Travelers Check.

Audit the vault.

NSF reports.

EFT Resolutions.

Wire transfers.

Education and Training

Hotel Tourism Language Institute Mexico City 09/94 to 06/98

Studied commercial Tourism and Business Administration.

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time

management, FDIC regulations, money laundering and robbery procedures and Fx sales course.

Contact this candidate