Sales Customer Service

ROBERT F. B OETTO

** *** ********* ****** ** Quinta, CA 92253

Home: 760-***-**** cell: 760-***-****

***********@*****.***

Education

California State University, Fullerton

Bachelor of Art’s, Communications 1991

ACCOUNT EXECUTIVE/ SALES CAREER PROFILE

Seeking to attain the highest quality of knowledge and skills to help our customers gain the competitive

advantage in their industry with the help of FedEx Services.

Results focused, quality driven professional with extensive sales and customer relations experience,

demonstrating consistent achievement of objectives, strong sales and service skills, and dedication to

organizational goals. Advanced presentation and relationship development abilities, with track record of

generating incremental and new business growth across industry lines.

Core Knowledge & Skill Areas:

Customer Relationships Solutions Selling Strategies Import & Export Operations

Contract Negotiations Domestic/Global Sales Growth Service Strategies/Solutions

Global Business Practices Niche Market Development Consultative Selling

FedEx Products and Team and Cooperative Selling

Services

RELEVANT

FEDEX SERVICES, Palm Springs, CA

2000 – Present

EXPERIENCE

SENIOR ACCOUNT EXECUTIVE Field Sales (06/2011 – PRESENT)

SENIOR ACCOUNT EXECUTIVE Express Freight/ Ground Multiweight(6/2006

2011)

ACCOUNT EXECUTIVE Field Sales(08/2000 – 06/2006)

Account Executive responsible for commercial/industrial selling for Fedex Services in

the Express/Express Freight, LTL, International, and Ground services. Established

customer relationships and consulted with owners, operators and shipping personnell in

the selling and service process. Consulted for companies needs and assessed the Fedex

services to match the companies goals and expectations. Worked on a cooperative goal

assesment with operations and sales in order to service our customers in the best

possible manner. Full service logistics planning supply chain management and

negotiations.

.

Two time Pyramid of Excellence award winner FY01 and FY04 for balanced

performance in all service categories of Express, International, and Ground with an

average of $300 ADNR per month overall closed activations.

14 straight quarters from March 2001 through June 2004 exceeded 100% in overall

goal attainment for FedEx Services.

Two time member of the Western regional field sales “team of the year” Inland

Empire Sales in FY02 and FY03 for #1 leader board in overall goal attainment,

closed activations, and call totals.

Bravo Zulu for Excellence in Goal attainment for FY03 over plan for the entire fiscal

year.

ZEVO GOLF, Temecula, CA

1998 2000

ACCOUNT EXECUTIVE/TERRITORY MANAGER

Account Executive responsible for sales and account maintenance in the Orange County

and Coachella Valley territories. Established relationships with retail and green grass

club facilities for the sales and marketing of the Zevo product line. Conducting training

for retail employees of the customer base to further sales of the product line. Worked as

a liason between customers in the field and the corporate headquarters and established

customer service seminars in order to better service the accounts and increase customer

satisfaction.

ROBERT BOETTO Page 2

…Professional Experience Continued…

MERLIN GOLF, Palm Desert, CA

1997 1998

DIRECTOR OF MARKETING/ REP. SERVICES (8/97 6/98)

Responsible for marketing strategies, and advertising buys. Hired Merlin’s account

representatives, trained and implemented Merlin’s Demo Day program. Responsible for

all sales activities in the Western regional market and customer relations. Worked as a

liason between sales and operations in the fullfillment of orders and customer requests.

Trained and assisted the customer service agents assigned to reatil and green grass

operations.

Selected Accomplishments:

Built sales from $250,00 to 450,000 in one fiscal year.

Established this small brand to national prominance at the national PGA show held

in Orlando, Florida and Las Vegas, NV.

INK PRINTING, Indio, CA

1996 1997

SALES MANAGER

Responsible for management of sales staff and coordination of all sales activities.

Conducted weekly sales meetings with rep staff ans consulted on selling techniques and

operational updates of product line. Maintaned top 20 accounts in all aspects of the

selling cycle including customer service and satisfaction follow up.

Increased sales staff from 2 reps to 5 full time reps.

OTHER CAL STATE FULLERTON GOLF TEAM 86 89, CAPTAIN 88/89

EXPERIENCE Member Wisconsin State High School Golf Champions 1984

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