Customer Service Sales

Kayla Lee

**** *. ***** *** ******, CA ***** *******@*****.*** 559-***-****

Objective

I would like to expose myself in a broader business establishment beyond the

customer service skills that I have mastered at previous employments.

Highlights

• High customer service standards • Customer- and service-oriented

• Service solutions expert • Cash handling accuracy

• Employee relations specialist • Inventory control procedures

• Conflict resolution proficiency • Ability to mediate disputes

• Dedicated to process improvement • Excellent communication skills

• Troubleshooting skills • Listening skills

• Strong problem solving ability • Reading comprehension skills

• Negotiation competency •Written and oral communication

•Proficient in customer account skills

software • Energetic self-starter

• Cheerful and energetic • Results-oriented

• Superior organization skills • Reliable and punctual

Accomplishments

Exceeded corporate target for customer satisfaction

Customer Interface

• Greeted customers upon entrance and handled all cash and credit transactions.

• Assisted customers over the phone regarding store operations, products,

orders and promotions.

Customer Service

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key

accounts.

Sales

• Consistently generated additional revenue through skilled sales techniques.

Product Sales

• Cross-sold services at a rate of 30%, upgrading customers to different plans and

product packages.

Multi-tasking

• Cashiered with two cash registers at once in tandem to maximize customer flow.

Experience

Alorica Fresno, CA October 2011-March 2013

Customer Service Representative

• Recommended and helped customers select merchandise based on their

needs.

• Collected customer feedback and made process changes to exceed customer

satisfaction goals.

• Provided accurate and appropriate information in response to customer

inquiries.

• Demonstrated mastery of customer service call script within specified time

Kayla Lee

frames.

• Maintained up-to-date records at all times.

• Developed effective relationships with all call center departments through clear

communication.

• Built customer loyalty by placing follow-up calls for customers who reported

product issues.

• Formulated and enforced Service Center policies, procedures and quality

assurance measures.

• Achieved customer satisfaction rating of 98% within 13 months, exceeding

corporate target.

• Properly directed inbound calls in phone queues to improve call flow.

Target Fresno, CA

October 2009-Current

Cashier/Food Service

Computed sales prices, total purchases and processed payments.

• Maintained knowledge of current promotions, policies regarding payment and

exchanges and security practices.

• Placed special orders and called other stores to find desired items.

• Replenished floor stock and processed shipments to ensure product availability

for customers.

• Received frequent customer compliments for going above and beyond normal

duties.

• Maintained a professional tone at all times, including during peak rush hours.

McDonald's Fresno, CA September 2007-November 2008

Assistant Manager

• Managed kitchen operations for high grossing, fast-paced fair concession

kitchen.

• Trained staff for correct facility procedures, safety codes, proper recipes and

plating techniques.

• Greeted customers in the restaurant or drive-thru, took and rang up orders,

handled payment and thanked customers

• Used all food handling standards

Education

Buchanan High School, Clovis, CA 2004-2008

• High School

• GPA 3.0

San Joaquin Valley College, Fresno, CA 2010-2011

• Associate of Science, Pharmacy Technician

• GPA 3.5

University of Phoenix, Fresno, CA 2013-Current

• Bachelor of Science, Human Resources

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