Customer Service High School
Resume:
-***** S. Rogers Lane
Fresno, CA *****
*********@*****.***
Mai Kou Lee
To obtain a position that will enable me to utilize my strong organizational skills,
Objective
educational background, and ability to work well with people.
Summary of Qualifications
01/10 present
Hmong TV Network Fresno, CA 559-***-****
Position: Office Assistant
Description: handle large volume of customer check in/check out, see to resolution of customer
complaints, operate computerized switchboard, carry out all paperwork and manual billing, answer the
main telephone lines for incoming calls, deal with inquiries, use fax and e mail regularly. Ensure that a
welcoming, professional environment is maintained in the office area. Maintain supplies of publicity
material and replenish supplies.
6/09 05/12
Teriyaki Don Fresno, CA 559-***-****
Position: Cashier
Description: keep lobby well maintenance and organized, stock boxes and utensils,. Attend to day to
day problems and needs concerning equipments and food supplies, detect and ensure disposition of
spoiled or unattractive food. Balanced cash draw at close of shift.
4/10 6/10
La Coronita Fresno, CA 559-***-****
Position: Server
Description: customer service, seat customers, take orders, help keep area well cleaned and
Organized.
10/05 05/08
KL Market Merced, CA 209-***-****
Position: Sales Associate/Cook/Cashier
Description: review production schedule to determine food requirements including variety and quantity
of food for preparation and to assemble supplies and equipment needed for daily cooking activities.
Maintain clean work areas, utensils, and equipment. Attend to day to day problems and needs
concerning equipment and food supplies; detect and ensure disposition of spoiled or unattractive food,
defective supplies/equipment, and other unusual conditions. Handling all cash and credit card
transaction in department store environment. Balanced cash draw at close of shift. Frequently closed
store and secured building. Customer assistance.
10/06 12/06
Wal Mart Merced, CA
Position: Seasonal Cashier
Description: courteously greet customers, assist customers with purchases, and resolve customer needs
using professionalism and sensitivity; operate cash register, receive and dispense correct change, and
properly balance out cash register; stock shelves; and general housekeeping duties
08/03 10/05
Merced City School District Merced, CA
Position: Substitute Instructional Aide
Description: Assist in the educational and social development of pupils under the direction and
guidance of the head teacher. Provide support for individual students inside and outside the classroom
to enable them to fully participate in activities. Assist class teachers with maintaining student records.
Prepare and present displays of students’ work. Support class teachers in photocopying and other tasks
in order support teaching. Undertake other duties from time to time as the head teacher requires.
Education
Diploma in General Studies
Merced High School
Merced, CA
1999 2003
Pending AS in Business Accounting
Merced College
Merced, CA
Pending AS in Business Accouting
Fresno City College
Skills:
Bilingual: Hmong/English MS Office quick learner/visual learner
MS PowerPoint 10 key customer service skills
Multiple Tasks Multiple phone answering cash handling
60 wpm Organizational fax/copying
References:
Available upon request
Contact this candidate