Customer Service Quality Assurance

Erica McDanieL Rome, Georgia 301**-****-*** *** **60

**********@*********.***

objective

To obtain a challenging and responsible position in a company where my experience

and proficiency will allow the opportunity for growth.

Experience

2010 present Bekaert Steelcord (Manufacturing) Rome, GA

Quality Assurance Lab Technician (emphasis on chemical analysis)

Performed chemical analysis of coating on steelcord wire and hose reinforcement

wire .

Responsible for organizing and reporting (via spreadsheets) of testing data.

Responsible for tensile testing of wire products

Responsible for maintaining training records of laboratory

2000 2009 Sara Lee Bakery Group Rome, GA

Quality Assurance Technician (Senior for third shift)

Inspected raw materials and finished product for adherence to company

specifications.

Responsible for obtaining, preparing and testing samples using various gauges.

Recorded inspection and testing data and took appropriate measures to correct

irregularities.

Trained as machine operator, product feeder and packer (before being promoted to

quality assurance)

1994 2007 Piggly Wiggly Food Stores Rome, GA

Customer Service Manager/Bookkeeper/DSD Receiver/Front-End

Supervisor

Responsible for customer service area, including customer conflict resolution and

customer satisfaction

Responsible for scheduling and supervision of employees engaged in receiving

payment for merchandise and services.

Worked independently to manage daily office activities including accounts

receivable, accounts payable, profit and loss reports and bank deposits and

withdrawals.

Responsible for building aisle displays, stocking merchandise and arranging POS

gondolas to reflect current sales/holiday items

As DSD Receiving Clerk, checked in vendors and processed invoices to ensure

accurate deliveries, counts and pricing

1992 1994 Drug World Rome, GA

Pharmacy Technician

Mixed pharmaceutical preparations, filled bottles with prescribed medication and

typed labels for bottles under pharmacists’ supervision.

Counted stock and entered data into computer to maintain inventory records.

Entered data such as patient name, prescribed medication and cost in order to

maintain pharmacy files and inventory.

Education

1992 1994 Jacksonville State University Jacksonville, AL

Communications Major.

2006 Coosa Valley Technical College Rome, GA

Level One Certification Microsoft Excel 2003

References

Available Upon Request

Contact this candidate