Customer Service Manager

M AT T H E W D . J O H N S T O N

FORECASTING MANAGER INVENTORY & PLANNING MANAGER

*** ****** ******* ***** * Ringgold, Georgia 30736 w 423-***-**** w ***********@*****.***

PERSONAL PROFILE

Highly ethical, dedicated, performance focused MBA graduate and career professional seeking to apply production & plant

management, inventory control, data analysis, and quality assurance to the automotive or manufacturing industry. Introduced

innovative business & planning strategies to achieve significant cost savings as well as streamlining procedures to improve efficiency on

all levels. Influential and effective communicator with ability to build trust, rapport, and profitable relationships. Consistently provide

exemplary customer service.

PROFESSIONAL EXPERIENCE

BEAULIEU OF AMERICA, Dalton, GA 2012–Present

Manager – Forecast and Planning

Analyst – Commercial & Residential Claims

• Collaborate with business partners to develop weekly, month, and yearly inventory level forecasts including financial

forecasts – to drive appropriate and timely decision making.

• Analyze corporate inventory and financial performance on all selling products developing and maintaining current

inventory, sales, and financial reporting tools to determine and maintain production rates and capacities.

• Leverage diverse sources of data (BIPS, Excel, Access, IPB, Hyperion, DI Driver, etc.) to assess and develop action plans to

achieve business goals.

• Reduced extended Commercial Claims by 7% through critical analysis, contributing feedback, and continuous overall

improvements.

MOHAWK INDUSTRIES, Dalton, GA 2009–2012

Manager – Inventory Planning and Control

Manager – Seaming Operation Production/Site Manager

• Managed expediting and allocations department for service assurance including maintaining forward development of inventory

to meet service goals.

• Provided service metrics, data analysis, and recommendations to executive team to determine appropriate course of action with

materials based on trends.

• Developed new business within company using outside vendor to reclaim unusable inventory and manufacturing running line

products, resulting in 85% goods produced for first quality, and remainder produced for off quality, preventing 100% on distressed

goods.

• Provided necessary training achieving Right First Time service of 99.7%, decreased overall problem styles 75%, and acquired

replacement equipment resulting in no lost production.

U.S. XPRESS ENTERPRISES, Chattanooga, Tennessee 2003–2008

• Managed multiple drivers within fleet effectively communicating between drivers and customer service team.

• Effectively handled multiple tasks simultaneously, including scheduling freight appointments, asset control, inputting

orders, and maintaining data integrity.

• Achieved cost savings of $280,000 by locating lost assets within company.

• Analyzed customer data and consistently reviewed multiple logistics plans to ensure customer satisfaction and to maintain

business goals.

Well qualified for positions in Forecasting, Planning, & Inventory Control

FORMAL EDUCATION

MBA –Management, 2009

UNIVERSITY OF PHOENIX, Chattanooga, Tennessee

BA–Criminal Justice, Minors in Art, Photography, Christianity, 2000

MERCER UNIVERSITY, Macon, Georgia

COMPUTER SKILLS

• Sequel Viewpoint

• Quickbooks

• MS Money

• Corel WordPerfect – up to Suite 10

• Data Warehouse Software

• Quicken

• Adobe & Adobe Photoshop

• MySequel Certified 2010

• Typing Speed – 87+ WPM

AREAS OF STRENGTH

• Analytical problem solving

• Planning Management

• Quality/Productivity Improvement

• Inventory Planning/Forecasting

• Vendor Sourcing/Selection

• Contract Negotiations/Administration

• Competitive Bidding/Award

• Cost Reduction/Avoidance

• Staffing/Training/Supervision

• Budgeting/Scheduling/Reports

• Expert in Microsoft Office, Word, Excel, PowerPoint, Outlook and Access.

AFFILIATIONS

• Freemasons – Held Various Offices (2005 2012)

• Order of the Eastern Star – Held Various Offices (2006 2012)

• Keith Baptist Church, Deacon (2011 2012)

Contact this candidate