Customer Service Sales

Barbara Koska 847-***-****

*******@***.***

Customer Support/ Reception – W.W. Grainger

**/**** -**/.****

Elgin IL

Data Entry of customer orders, price quotes and special sourcing requests..

Created new customer accounts and created new Grainger.com accounts.

Support and assist customers with order placement and product information, while providing world class

customer service.

Communicated with customers via phone, email and click to chat.

Principal point of contact for Sears. Approximately 800 locations nationwide. One of the highest sales volume

accounts in Illinois.

Entered large volume of sourcing quotes for Sears/Kmart involving identifying products and selection of

suppliers.

Assisted with hiring of new CSA agents and training

Was the Record Retention Coordinator for the branch which involved filing, destruction of records and

scanning when needed. Was responsible for credit card consolidation and reconciliation for the branch

Managed branch consolidation of sourced items that were inventoried at the branch, which included matching

Sear’ customer value pricing and maintain stocking levels.

Processed and managed customer E-Pro system quotes, requiring downloading quotes and uploading completed quotes

back to customers.

Managed purchasing for the office in regards to branch events and supplies via Purchasing Card and SAP

purchase orders.

Handled private branch hotline established for Sears/Kmart employees, proving On Demand service.

Knowledge of different computer programs such as Microsoft Office, SAP and SOE.

Granted access to Grainger.com Customer Care tools to assist registering and troubleshooting of Sears

customer issues, including full right access to all Sears accounts.

Awarded the Chicago District Employee of the quarter

Receptionist/Admin – Advanced Surgical Associates 09/1999 - 04/2006

Elk Grove Village IL

• Responsible with opening and closing the office, started up facility and closed down daily and handling

a multi-line phone system.

• Scheduled all surgeries for 4 surgeons

• Responsible for all charts being updated and all tests and pulled all films for appointments

• Prioritized and organized incoming messages, while managing inter-company message board and paging

system, while managing all scheduling for 4 physicians at 2 locations

• Served as communication method between patients, doctors, hospital board, insurance companies, and external

hospital departments

• Assisted with the hiring of new employees and training

• Handled patient classified information with the highest standards with HIPAA privacy act

• Handled all patient records through scanning online system, as well as paper system

• Lead all training and on-boarding for new employees

• Balanced Daily receipts of cash, checks, and credit card payments

Education

Associates in Arts/LPN – Harper College

Palatine, IL 09/1979 - 06/1981

Strong communication and time management skills

Flexible hours, day and evening shifts available.

Able to work in the comfort of your own home!

Set your own hours to work around your schedule

Contact this candidate