Customer Service Human Resources

Jamie Heidt

** ********** ****, *********, ** ***88; Home: 518-***-**** - Cell: 518-***-**** : ********@*****.***

Objective

Obtain a logistics management role or related position with a well-established company. Experienced

logistics and human resources professional versed in all operational and financial aspects of safe people

development, fleet management, quality control, inventory control and customer service.

Skills

Cost Reduction Training and Development Mediation and Employee

Relations

Detail Orientated Organizational Development HR Policies and Procedures

Logistics Management Inventory Management Benefits Administration

Transportation Management HR Department Start-up Orientation and On-Boarding

Experience

Owens Corning – Delmar Insulation Plant, Delmar, New York

Human Resource Generalist

May 2011 – Present

• Accountable for the positive ethos of emotions through win-win compromises and team building

for 283 employees

• Administrator for Kronos software application and facilitate weekly payroll for 283 employees

• Played a key role in ensuring the successful talent acquisition when our curtailed line came up in

Summer of 2011

• Structured and implemented programs, procedures and policies in training, benefits packages,

safety, compensation, incentives and new employee orientation – 93 talented resources hired to

date

• Develop and foster a teamwork/open-door environment encouraging positive dialogue across the

organization. Personal efforts reduced payroll adjustments, increased benefits understanding and

built better communication not just information links – resulted in 100% retention.

• Facilitate weekly complement meeting to ensure proper job role allocations

• Mediate and advise on employee grievances, conflict resolution, disciplinary procedures, code of

conduct and potential terminations

United Parcel Service – UPS, Latham, New York

Supervisor (Part-time and Full-time)

September 2001 – April 2011

• Logistics and transportation professional accomplished in supply and demand planning,

distribution requirements, planning and inventory control.

• Safely led, developed and supervised a team of 29 employees with accountability to safety,

quality, delivery and cost structures

• Established safe work practices when dispatching assignments, adjustments, and scheduling

conflicts.

• Trained and educated my people with respect to safety, standard work, company policies and

procedures, and personal development, remaining fair, honest and consistent

• Maintained proper documentation on my people’s performance and their feedback

• Conducted formal performance reviews - well received by all employees.

• Understand and emulate that a great team must have focus, engagement, alignment, and

accountability. My team was motivated, engaged and maintained >90% retention.

• Assigned shifts and role responsibilities maximizing their strengths and personal goals, which

resulted in a 75% reduction in misloads, zero injuries, 30% increased productivity and improved

quality.

• Coordinated with and assisted human resources when acquiring talented individuals for our site.

• Conducted huddle meetings before and after shift to ensure proper communication of issues,

employee recognition, and expectations.

United States Navy

Active Duty

November 1995 – October 1999

Honorable Discharge

Accomplishments

• Navy Achievement Medal, 1997

• UPS Outstanding Service Award, December 2005

• Leadership Conference, Worchester Massachusetts, 2010

Education

State University of New York, Hudson Valley Community College – Troy, New York

Business Management, expect to graduate spring 2014

References

• Available upon request

Contact this candidate