Customer Service Representative

Melanie E. Anderson

*** *** ***** **, *** ***, Martinez GA 30907

706-***-****

*********************@*****.***

OBJECTIVE: To obtain a position with Hofman.

SUMMARY: Bilingual in both German and English Language to include

Speaking, Reading and Writing. Active, motivated, and great at multi-

tasking. Possess strong organizational skills with in-depth knowledge and

experience in administration and computer literate in Microsoft suites to

include Word, Excel, and Power Point.

HIGHLIGHTS OF QUALIFICATIONS

. Possess exceptional interpersonal skills and is proficient in both

German and English to include reading, writing, speaking, and

translating.

. Appointed as office/transportation coordinator is responsible for:

office maintenance including ordering supplies, maintenance of office

equipment, greeting/directing visitors, as well as booking conference

and training room, tracking school busses and their routes, managing

and handing out pay stubs and print outs to over 200 employees, and

also typing up memos, handling in and outgoing mail, keeping up with

employees' vacations, and absentees.

. Appointed as Customer Service Representative and responsible for

planning and preparing work schedules and keeping records for over 82

employees and to provide customer service by assisting customers and

answering their questions and concerns.

. Possessing a strong work ethic and attention to detail was appointed

assistant store manager responsible for deciding efficient use of

floor spaces, inventorying current stock, requisitioning new stock,

and arranging sales displays for effective marketing of products

. 3 years experience in logistics, shipping and receiving, and inventory

control, with a strong computer background in Microsoft suites

including Word, Excel, and Power Point and maintain a strong respect

for protection of confidential information

. Educating, protecting and serve students, Pre-K thru 8th grade.

. A strong background in the programs called remedy, mars and MTAS.

Technical knowledge in broadband and cell phones. Highly experienced

in activating and trouble shooting the device.

. Appointed as a Security Officer responsible for inspecting and

adjusting security systems, equipment, and machinery to ensure

operational use and to detect evidence of tampering.

. Patrolled industrial and commercial premises to prevent and detect

signs of intrusion and ensure security of doors, windows, and gates

and also responsible for writing reports of daily activities and

irregularities, such as equipment or property damage, theft, presence

of unauthorized persons, or unusual occurrences.

Work History

Richmond County Board of Edu, Augusta, Georgia (Aug 10 - present)

Campus Safety Security Officer/Receptionist

Sitel, Augusta, Georgia (Aug 08 -Aug 10)

Customer Service Representative, TSS

Pond Security Service GmbH, Friedberg Germany (Jan 03-Aug 04)

Security Guard/Officer

Army and Air force Exchange Service, Fort Huachuca, Arizona (Dec 00-Jan 02)

Sales Associate

American Video, Schweinfurt Germany (June 99-April 00)

Assistant Supervisor, Clerk, Cashier

EDUCATION AND TRAINING:

Associates Degree in Business Administration Troy State University, Fort

Bragg, North Carolina

Currently working on my Bachelor's Degree in Business Health and Fitness

Management, anticipated graduation date April 2014

Contact this candidate