Customer Service Manager
Resume:
BECKY UNSER
***** *. ******** ******, **********, WI 53005
******@**.******.***
PROFESSIONAL SUMMARY
Results-oriented professional with planning, production scheduling, inventory control,
administration and management experience. Talent for assessing problem situations
and finding solutions. Strong interpersonal and organizational skills. Known for quality
and timely completion of projects. Team building and leadership expertise. Thrive in a
deadline-driven environment.
*CORE COMPETENCIES*
Strategic Planning Efficiency Improvement Warehouse Management
ISO Internal Auditor Shipping/Receiving Customer Relationships
Inventory/Material Control Training and Leadership Production Scheduling
Team Building Vendor/Supplier Management Shipping/Receiving
DEMONSTRATED ACCOMPLISHMENTS
Reduced Finished Goods inventory 30% by establishing proper lot sizes using
Lean Manufacturing Principles
Improved on time delivery performance from 84% to 98% by reducing work in
process and increased throughput
Participated in set up and implementation of Lean manufacturing
Established weekly production meetings with supervisors and area captains,
resulting in improved communication between shifts and within dep artments
Member of ISO implementation team - Received certification in October 2006
Created a tracking system with outside paint vendors to ensure on time delivery
PROFESSIONAL EXPERIENCE
TRACE-A-MATIC CORPORATION, Brookfield, WI Jan-Oct 2012
Trace-A-Matic Corp is a dynamic subcontract machining concern with a reputation for
fine quality, precision work on highly engineered machined parts and assemblies.
Customer Service/Scheduling Assistant
Utilize Epicor System to ensure materials and subcontract operations were
received in a timely manner to support the schedule
Entered jobs into system for schedule purposes and provided paperwork to shop
floor
Offered options of best possible schedule for the shop to run efficiently and
deliver on time to customer
Continually gave feedback to the customers on the status of jobs
Produced a scheduled shipments report for the week
Coordinated closely with the President, Master Scheduler, and Operations
Manager when giving schedule directions to the shop team leads
INVENTIX MANUFACTURING, Menomonee Falls, WI 2007 - 2012
Inventix is dedicated to problem solving, precision and optimal productivity, known for
its expert tooling and zinc die casting knowledge.
Master Scheduler/Production and Inventory Control
Defined receiving procedures to ensure material was inspected and received in
Made 2 Manage within 1 hour after receipt
Directed all aspects of shipping and receiving personnel issues in areas of hiring,
training, supervision, assignment delegation, performance evaluations and salary
recommendations
Consulted with company managers on to discuss the status of casting
production, daily schedules and to address issues requiring immediate and lo ng
term corrective action plans
Maintained tight production schedules to ensure parts process timely and
efficiently preventing the occurrence of bottlenecks
GENERAL METALWORKS, Mequon, WI 2002 - 2007
General MetalWorks is a full service Metal Fabricator specializing in Military and
Commercial parts for OEM manufacturers and Point of Purchase Customers.
Production Control
Developed weekly and monthly forecasts to accurately set production schedule
Developed casting schedule to optimize machine hours
Coordinated resources to ensure correct priorities in manufacturing
JobBoss Software User Group Leader for the Milwaukee area
LADISH CO., INC., Cudahy, WI 2000-2002
Ladish supplies engineered high strength forgings to aerospace and general industrial
customers.
Production Control and Planning Supervisor
Coordinated product flow by communicating priorities to assigned work centers
based on capacities and customer needs
Supervised 7-10 production technicians to ensure effective operations
Interfaced with purchasing for scheduling parts with sub-contractors
Communicated between contract administrations and manufacturing for order
status, quality issues and problem resolution
Pfister & Vogel Leather Co. Milwaukee, WI Prior to 2000
Pfister & Vogel was an internationally recognized source for shoe side leather. Was a
leading supplier to the nation’s most successful shoe manufactures until it closed.
Production Control Manager
EDUCATION
Member of APICS – Currently pursuing CPIM certification
MRA-Institute of Management, Inc, Brookfield, WI
80 Hours Principles of Management Certificate
Wisconsin Manufacturing Extension Partnership (WMEP)
Lean Manufacturing System
ISO Auditor Training
ISO Implementation
TPS - Toyota Production System
Milwaukee Area Technical College,
Associates Degree-Materials Management
Waukesha County Technical College
Project Management
Contact this candidate