Management Customer Service

ERNEST J. BRITO

Chester, N.J. *****

Phone: 908-***-****

E-mail: ************@*****.***

Executive Profile

• Results-driven financial services executive with extensive business management and consulting

experience.

• Outstanding track record of leading business units and substantially growing revenue and profitability.

• Experience managing a complex service delivery operation with management, customer service,

operations and technology staff located in fifty countries.

• Ability to manage and successfully deliver large, strategic initiatives on time and within budget.

• Broad functional experience: P&L management; operations management; business, operations and

technology strategy development and execution; strategic expense management; business

restructuring; operational performance improvement; process reengineering; business

development/sales; relationship management; program management; M&A analysis and due

diligence; and post-merger integration.

• Segment experience includes investment management, capital markets, global securities services,

retail brokerage, private wealth management, treasury and cash management, corporate banking,

retail banking, institutional and personal trust, insurance, and trade finance.

• Extensive international experience, including emerging markets.

Professional Accomplishments & Experience

THE BANK OF NEW YORK MELLON, New York, NY 2006-2012

Managing Director, Corporate Consulting

Led an internal consulting group that provided the Executive Committee and Division Heads with

business and operations strategy development and execution, profitability improvement, revenue

enhancement, business restructuring, strategic expense management, and reengineering assistance.

• Conducted comprehensive reviews and proposed strategic options and performance

improvement recommendations for the following businesses: Capital Markets, Asset Servicing -

Middle Market, Wealth Management Family Office, International Wealth Management, BNY Capital

Funding (Leasing), Wealth Management Plan Giving, Wealth Management National Custody,

Lockbox, Fed Correspondent Clearing, Corporate Card Program, Document Custody, Coin and

Currency, and CLS Clearing.

• Reengineered Global Market’s OTC derivatives middle and back office operations to increase

capacity and reduce expenses.

• Partnered with Legal and Compliance to identify opportunities for increasing internal trading

between BNYM affiliates – annual impact $40M.

• Analyzed the feasibility of becoming a Primary Dealer.

• Reengineered major processes in Wealth Management – annual impact $7M.

• Developed a new operating model for the Global Markets business.

• Assessed global cash processes and identified $17M in reengineering and relocation

opportunities.

• Developed a strategic plan for the Capital Markets business – annual impact $25M.

• Assessed global trade capture processes and identified $5M in reengineering and relocation

savings.

• Analyzed procurement processes and spending, and identified over $120M in annual

expense reduction and strategic sourcing opportunities.

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INDEPENDENT MANAGEMENT CONSULTANT, New York, NY 2002-2006

Provided interim management, business strategy development and execution, operational performance

improvement, and reengineering assistance to clients.

• Provided JP Morgan Chase’s Capital Markets middle office with reengineering assistance.

• Provided business and sales strategy assistance to a securities industry advisory unit of Reuters.

• Served as interim Chief Operating Officer for Crossborder Exchange.

• Provided reengineering assistance to Citigroup’s wealth management business.

DELOITTE CONSULTING, New York, NY 2000-2002

Senior Manager, Financial Services Practice

Provided business, operations and technology strategy development and execution, operational

performance improvement, reengineering, and post-merger integration assistance to clients.

• Assessed the ability of Prudential Securities’ international division to execute its strategic plans and

profitability goals, focusing on technology, operations and other functional capabilities supporting the

business.

• Assessed the strategic viability of a fixed income investment product for JPMorgan Chase.

1. Reengineered the billing process for JPMorganChase’s institutional asset management business.

2. Developed an operations and technology integration plan for the merger of UBS and Paine

Webber.

CITIGROUP, New York, NY 1998-2000

Director, Worldwide Securities Services

Led product and service delivery across a global network of 50 proprietary local/country-based

operations, with business management, customer service, operations and technology staff.

• Reengineered operations/ processes in Greece, Hungary, France, Spain, Singapore, Switzerland,

Dublin, UK and Portugal to resolve expense, risk, quality and capacity issues.

• Expanded service offerings into new markets: Romania, Bangladesh, Estonia, Latvia, Bulgaria,

Croatia and Mauritius.

• Developed and introduced several new product offerings in various markets.

• Successfully managed the Division’s Y2K program, on time and within budget.

Led the Division’s Internet product management and support teams.

• Developed and implemented an Internet service delivery strategy.

• Implemented several web-based products/services.

• Increased customer satisfaction scores by 20% over a one-year period by redesigning customer

support processes and upgrading staff.

KPMG CONSULTING, New York, NY 1993-1998

Senior Manager, Financial Services Practice

Provided business, operations and technology strategy development and execution, business

performance improvement, strategic expense management, operational performance improvement and

reengineering assistance to financial institutions.

• Restructured Mellon Financial’s global securities services business, resulting in a 34% reduction in

expenses.

• Performed an assessment of the insurance market segment for Aetna’s investment management

division, which was considering offering investment services to that market.

• Performed an expense analysis and identified over $110mm in expense reduction and reengineering

opportunities from a $1.1 billion expense base for Citibank’s North American and European corporate

and investment banking operations.

• Conducted a controls assessment of Mellon Financial’s investment management, securities

operations, corporate trust and securities lending divisions.

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• Performed an expense analysis for State Street Bank and identified $72 million in reengineering

opportunities from an expense base of $450 million.

• Developed an operations and technology strategy for Merrill Lynch’s investment management

division.

• Conducted an assessment of the administration and accounting operations for BISYS.

• Assisted Scudder Kemper in the development of an operations and technology strategy.

• Redesigned major operational processes for Prudential’s investment management group.

• Assessed strategic options for the US broker/dealer subsidiary of Confia.

• Performed several business and operational reviews related to M&A deals.

Clients included Merrill Lynch, JPMorgan Chase, Citigroup, Mellon Financial, Prudential Financial, State

Street, Wachovia, Bank of America, UBS, Scudder Kemper Investments, Aetna, GE Asset Management,

BYSIS, Societe Generale, Oppenheimer Capital, Nat West Capital Markets, Barclays Capital, Swiss

American Securities, Allstate, General American, and Allianz.

THE BANK OF NEW YORK, New York, NY 1991-1993

Vice President, Worldwide Securities Services

Managed a business unit with $25M in annual revenue and increased profits by 75 percent over an 18

month period through aggressive marketing and sales efforts, the development of innovative product

enhancements, re-pricing, and effectively cross-selling products to existing clients.

BANKERS TRUST COMPANY, New York, NY 1985-1991

Vice President, Global Securities Services

Managed a business unit with $20M in annual revenue and doubled the unit’s profits over a two-year

period by aggressively cross-selling products to existing customers and championing regulatory changes

that allowed the business access to the California market.

Assistant Vice President

Member of the management team that built the global securities services business. Developed a business

strategy, defined an operating model, selected and implemented the core technology platform,

established global clearing relationships, and built operating centers in New York and London.

TOUCHE ROSS & CO, Newark, NJ 1981-1985

Senior Associate, Management Consulting Group

Successfully managed and delivered multiple consulting engagements for financial services institutions.

Education

Rutgers University - Rutgers Business School, MBA, Finance, 1981

New York University - Stern School of Business, BS, Economics, 1979

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