Customer Service Software
Resume:
PERSONAL INFORMATION Atanas Petrov
r.a. Suhata reka bl.39 entr.A ap.5, 1517 Sofia
+359-*-******* [pic] +359-***-******
*******@*****.***
http://www.asdtechs.com/
Sex Male Date of birth 10/10/1971 Nationality
Bulgarian
PREFERRED JOB IT/Vending Project Manager/Executive, System Administrator
or System/Network Tech Support
WORK EXPERIENCE [pic]
25/11/2011 - Present Owner and CEO
ASDTech LTD, Sofia (Bulgaria)
Dealing with sales, repair and service of new and used
coin mechanisms, cashless systems for access control and
cashless payment systems of different manufacturers as
MEI, NRI, CoinCo, Goges and other, note readers and other
vending equipment. Also repair, upgrade and maintenance of
mobile devices, notebooks, workstations, servers and
software, installation and maintenance of computer systems
and networks for home and office. Performing structuring
cabling projects, Support and system/network
administration of WAN/LAN's - Installation and
Configuration of Software, User Administration and
Support, Security Administration, Building and Extending
Corporate Systems, Incident and change management,
Installation and Configuration of Software, Patching and
Upgrading O/S Operating System Software, Troubleshooting
and Problem Resolution, Performance Tuning, System
Maintenance, Kernel Configuration, Hardware
Configurations, Replacements, Upgrades and Migrations,
Hardware Break Fixes, HA Cluster Support and
Configurations
24 Aug 11 - 24 Nov 11 Executive Vending Manager and Freelancer
Terix Ltd, Sofia (Bulgaria)
Local office work organization and coordination - take
care for the sales and customer service of a new and used
coin mechanisms, cashless systems for access control and
cashless payment systems of different manufacturers (MEI,
NRI, CoinCo, Goges and other), note readers and other
vending equipment. Gather and analyze client requirements
and lead active communication with different client
groups. Keeping contact with suppliers and partners to
ensure timely delivery and quality technical solutions to
customers of the company. Actively participate in
technical solutions and concept building discussions and
delegate tasks to the teams responsible for the relevant
customers requested projects and solutions.
Also works as freelancer on various projects including
Support and system/network administration of WAN/LAN's
Corporate networks - Installation and Configuration of
Software, User and Security Administration and Support,
Building and Extending Corporate Systems, Incident and
change management, Installation and Configuration of
Software, Patching and Upgrading O/S Operating System
Software, Troubleshooting and Problem Resolution,
Performance Tuning, System Maintenance, Kernel
Configuration, Hardware Configurations, Replacements,
Upgrades and Migrations, Hardware Break Fixes, Cluster
Support and Configuration.
21/07/2006 - Technical Manager
31/08/2010
Zagatto Ltd., Sofia (Bulgaria)
Customer service work organization and coordination - lead
a division in "Vending" department and take care for the
various branches coin acceptors/changers, note readers,
smart keys, cashless systems and other vending equipment.
Keeping contact to corporative customers and deliverers.
Responsible for introducing, integrating and implementing
complete and specific hardware and software solutions for
unattended and cashless payment systems all over the
country. Also planning of IT and vending projects in
parallel with other units in order to specify their time,
resource and budgetary characteristics. Actively
participate in technical solution and concept building
discussions. In addition ensure stable, secure, and
operating IT infrastructure within the company, taking a
part of administration of software applications, provide
IT and technical support, maintaining the corporate
network. Also works as freelancer on various projects
including Support and system/network administration of
WAN/LAN's Corporate networks - Installation and
Configuration of Software, User and Security
Administration and Support, Building and Extending
Corporate Systems, Incident and change management,
Installation and Configuration of Software, Patching and
Upgrading O/S Operating System Software, Troubleshooting
and Problem Resolution, Performance Tuning, System
Maintenance, Kernel Configuration, Hardware
Configurations, Replacements, Upgrades and Migrations,
Hardware Break Fixes, Cluster Support and Configuration.
07/02/2003 - Service Manager
18/07/2006
Mars Payment Systems, Sofia (Bulgaria)
Customer service work organization and coordination -
upkeep of MEI CashFlow acceptors/changers, note readers,
smart keys, cashless systems etc. Keeping contact to
corporative customers and deliverers. Introducing complete
and specific hardware and software solutions for cashless
payment systems all over the country. In addition ensure
stable, secure, and operating IT infrastructure within the
company, taking a part of administration of software
applications, provide IT and technical support,
maintaining the corporate network. Also works as
freelancer on various projects including Support and
system/network administration of WAN/LAN's Corporate
networks - Installation and Configuration of Software,
User and Security Administration and Support, Building and
Extending Corporate Systems, Incident and change
management, Installation and Configuration of Software,
Patching and Upgrading O/S Operating System Software,
Troubleshooting and Problem Resolution, Performance
Tuning, System Maintenance, Kernel Configuration, Hardware
Configurations, Replacements, Upgrades and Migrations,
Hardware Break Fixes, Cluster Support and Configuration.
17/08/2001 - Column Editor for "Computers Hardware"
19/09/2002
Publishing house "Computers", Sofia (Bulgaria)
Editing and writing - articles, features, collations and
analyzing articles for newspaper "Computers" and
"Hardware" magazine. Also works as freelancer on various
projects including Support and system/network
administration of WAN/LAN's Corporate networks -
Installation and Configuration of Software, User and
Security Administration and Support, Building and
Extending Corporate Systems, Incident and change
management, Installation and Configuration of Software,
Patching and Upgrading O/S Operating System Software,
Troubleshooting and Problem Resolution, Performance
Tuning, System Maintenance, Kernel Configuration, Hardware
Configurations, Replacements, Upgrades and Migrations,
Hardware Break Fixes, Clusters Support and Configuration.
17/04/2000 - Software Quality Assurance
14/08/2001
Brandcom 2000 Ltd., Sofia (Bulgaria)
Identifying and problem solving with software products and
network applications which are working under Linux and SUN
Solaris OS'es. Create and manually execute tests based on
predefined requirements. Assist and communicate with
developers team to follow issues through from conception
to completion. Also active particulate in various projects
including Support and system/network administration of
WAN/LAN's Corporate networks - Installation and
Configuration of Software, User and Security
Administration and Support, Building and Extending
Corporate Systems, Incident and change management,
Installation and Configuration of Software, Patching and
Upgrading O/S Operating System Software, Troubleshooting
and Problem Resolution, Performance Tuning, System
Maintenance, Kernel Configuration, Hardware
Configurations, Replacements, Upgrades and Migrations,
Hardware Break Fixes.
11/09/1998 - Hardware and software expert (System Manager)
14/04/2000
Antcom Trading, Sofia (Bulgaria)
Assembling, service and support of laptops, workstations,
server equipment, computer and communication periphery and
devices. Heading the technical department and responsible
for all company projects including Structuring cabling
operations, Support and system/network administration of
WAN/LAN's Corporate networks - Installation and
Configuration of Software, User and Security
Administration and Support, Building and Extending
Corporate Systems, Incident and change management,
Installation and Configuration of Software, Patching and
Upgrading O/S Operating System Software, Troubleshooting
and Problem Resolution, Performance Tuning, System
Maintenance, Kernel Configuration, Hardware
Configurations, Replacements, Upgrades and Migrations,
Hardware Break Fixes, integration and implementation of
alternative OS'es with open source code (Linux and
FreeBSD) into customer IT infrastructures.
07/10/1997 - Sales adviser and PC hardware expert
27/08/1998
Realsys Computers, Sofia (Bulgaria)
Responsible for selling and consulting customers.
Assembling, service and support of PC workstations, server
equipment, network periphery and communication equipment.
Responsible for all company projects including Structuring
cabling operations, Support and system/network
administration of WAN/LAN's Corporate networks -
Installation and Configuration of Software, User and
Security Administration and Support, Building and
Extending Corporate Systems, Incident and change
management, Installation and Configuration of Software,
Patching and Upgrading O/S Operating System Software,
Troubleshooting and Problem Resolution, Performance
Tuning, System Maintenance, Kernel Configuration, Hardware
Configurations, Replacements, Upgrades and Migrations,
Hardware Break Fixes, integration and implementation of
alternative OS'es with open source code (Linux and
FreeBSD) into customer IT infrastructures.
04/03/1996 - IT and Communication Specialist
02/10/1997
Klubferband ITA, Sofia (Bulgaria)
Assembling, service and support of PC workstations, server
equipment, network and communication equipment,
peripherals and devices. Taking a part of company projects
including Structuring cabling operations, Support and
system/network administration of WAN/LAN's Corporate
networks - Installation and Configuration of Software,
User and Security Administration and Support, Building and
Extending Corporate Systems, Incident and change
management, Installation and Configuration of Software,
Patching and Upgrading O/S Operating System Software,
Troubleshooting and Problem Resolution, Performance
Tuning, System Maintenance, Kernel Configuration, Hardware
Configurations, Replacements, Upgrades and Migrations,
Hardware Break Fixes, integration and implementation of
customer specific web and network applications into
customer IT infrastructures.
28/05/1992 - Warehouse Chief and Hardware Expert
23/02/1996
Elco Computers, Sofia (Bulgaria)
Responsible for the company central warehouse, assembling,
service and support of PC workstations, network and
communication equipment, peripherals and devices. Taking a
part of company projects including Structuring cabling
operations, Support and system/network administration of
LAN's Corporate networks - Installation and Configuration
of Software, User and Security Administration and Support,
Building and Extending Corporate Systems, Incident and
change management, Installation and Configuration of
Software, Patching and Upgrading O/S Operating System
Software, Troubleshooting and Problem Resolution,
Performance Tuning, System Maintenance, Hardware
Configurations, Replacements, Upgrades and Migrations.
EDUCATION AND [pic]
TRAINING
07/1990 - 09/1990 Electronic engineering and IT Specialist Ordinary
Bachelor
Degree
Government Company "INCOMS", Sofia (Bulgaria)
Electronics
Informatics
Programming/Coding
Information Technology
Specialization 80527904
09/1986 - 07/1990 Electronic engineering and IT Specialist Associati
ve's
Degree/Co
llege
diploma
"John Atanasov" Technical college, Sofia (Bulgaria)
Electronics
Informatics
Programming/Coding
Information Technology
PERSONAL SKILLS [pic]
Mother tongue(s) Bulgarian
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken Spoken
interaction production
English C1 C1 B2 B2 C1
Russian C2 C2 B2 B2 C1
Italian B1 B2 B1 A2 A2
French B1 B2 A2 A2 A2
German A2 A2 A1 A1 A2
Levels: A1/2: Basic user - B1/2: Independent user - C1/2
Proficient user
Common European Framework of Reference for Languages
Communication skills I possess a unique talent for delivering highly complex
technical and other information into terms and concepts
that the other people can readily grasp and have ability
to define, implement and improve communication procedures
in social or working process.
Organisational / I have experience in the planning of IT and Vending
managerial skills projects in parallel with other units in order to specify
the time, resource and budgetary characteristics when
working under pressure and meet deadlines. Furthermore,
I'm having a good leadership skills, multitask oriented,
enjoy a challenge, and continually stay abreast of the
latest advancements in the desired for my personality and
professional career fields.
Job-related skills I'm a IT and Vending professional with about 20 years
hardware, system and network level debug skill.
Experienced with Laptops, Server and Workstations PC
hardware, Vending and various Electronic equipment,
Structured Cabling Projects, OSI Model Layers concepts and
technology, TCP/IP Networking, Routing and addressing
protocols, Router Configuration, VPN, Network
Troubleshooting. Also have experience with complex, highly
productive and critical information systems and diagnosing
problems in real time.
Computer skills MS-DOS/Novell DOS/Free DOS
Novell SPX/IPX/IPXODI
Linux Administration
Unix/Solaris Administration
Windows 3x/9x/NT/2000/2k3/XP/Vista/7 Administration
PHP, xHTML, CSS Web Development, Shell scripting (bash,
ksh), Python, SEO Optimization, Tools.
DB - MySQL, PostgreSQL, Firebird SQL - Installation,
Configuration, Administration, Performance Tuning,
Incident and Disaster recovery concepts.
Storage (SAN, Network Attached) - Volume management, File
systems, Basic Clustering concepts, Configuration,
Back-up, Restoral processes, Storage Support tools,
Incident and Change Management.
LAN, WAN, Routers, Switches, Firewalls, SPAM/AV
Protection, BGP, QoS, IPSec, IPtables, TCP/IP, HTTP(S),
DNS, WINS, DHCP, SNMP, VLAN, VPN, VoIP, SQUID, SAMBA, FTP,
SSH, SMTP, POP3, IMAP, SENDMAIL, QMAIL, POSTFIX
Other skills Certificates from BrainBench(tm):
Unix Administration (General)
Computer Fundamentals
Technical HelpDesk
Computer Technical Support (expired)
Network Technical Support (expired)
Linux Administration (expired)
You may look certificates online here:
http://www.brainbench.com/transcript.jsp?pid=9239797.
Driving licence A1, B
Contact this candidate