Customer Service Human Resources

DENISE TOCCO

** ******** *****, ****** ******, NY 10314 Contact

Info - 347-***-****

Macy's

Beauty Consultant, Clinique (March 2010 - Present)

. Clinique skin care specialist

. Assist customers with makeovers, beauty tips and makeup

techniques.

. Introduce new and cutting edge products.

. Manage daily sales goals and star rewards.

. Captain of Bridal Registry which entails partnering with Macy's

Bridal Registry department to book make up appointments for

Brides, bridal party members and mothers of brides. Responsible

for instore Bridal events.

Ernst & Young

1999-2009

Conference Center Manager (2004-2009)

. Managed all aspects of executive conference planning and special

events.

. Business Proposals/Budget Planning

. Program Planning/Process Management

. Solid understanding of project management tools and the ability

manage cross functional teams to deliver quality customer service

to clients.

. Contract review and negotiation.

. Ability to multitask projects in a fast paced environment within

short timeframes.

. Created and facilitated Customer Service Training Classes for all

Facilities & Hospitalities staff.

Human Resources Manager (1999-2004)

. Managed administrative services personnel functions including

onboarding, separation from firm, performance management process

. Partnered and provided assistance to Partners and leadership to

identify staffing needs, annual compensation for Administrative

Staff and education/training programs.

. Managed performance counseling, compensation input, workload

balance.

. Led task force to implement an approved National Temporary

Staffing Program.

. Created/facilitated education classes for administrative

personnel.

Metlife

1993-

1998

Human Resources Recruiter

. Evaluated and screened resumes to determine which candidates to

source and prescreen through indepth analysis of job skills and

qualifications. Candidate position matching.

. Confer with management and supervisors to identify personnel

needs, job specifications, job duties, qualifications and skills.

The right fit.

. Build interview schedules as directed by hiring managers.

. Directed new hires through onboarding process, introduction to

environment, assimilation and enculturization.

. Maintain recruiting activities and applicant tracking as well as

integrity of job files for compliance by established guidelines.

. Excellent knowledge of labor laws.

Education Kingsborough College - Business Administration

Computer Skills

Microsoft Notes, Insight Records Management, EMS Hospitality

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