Manager Sales
Resume:
Spirit Lake, ID Terri_huston@hotmai
Terri Ashcraft
Objective To utilize my education and hands on experience in
the property management profession while
contributing to the growth and profitability of the
company.
Experience 7/2011-1/2012 Franciscan Ministries, Inc.
Denver, CO
Property Manager
Oversee day to day operations of a 383 Senior Site.
Experience with HUD subsidy programs (Market Rate,
Rent Supp, 236 program,, PRAC 202 & section 8)
Responsible for complying with all State and
Federal Regulations
Experienced in HUD Manager, Rent Roll, Onesite,
TRACS, DocLink AMSI, Yardi and Fair Housing.
Comfortable with mediating issues with staff or
residents looking for win-win situations.
Was able to reduce the delinquency from $22,000 per
month to less than $1000 by helping to educate
staff on the importance of collections.
Experience with replacement reserves withdrawals,
special claims and residual receipts claims.
Responsible for all vendor billing issues, invoice
coding, logging and filing.
Responsible for seeking out and coordinating
training for all staff members.
Plan and conduct all monthly staff meetings as well
as weekly team leader meetings.
Enjoy public speaking and sharing information with
others.
Assist team members in maintaining the resident
wait list.
Responsible for maintaining and auditing the
resident files to meet HUD and corporate standards.
Conducting timely unit move-ins and move-outs as
well as all required Annual Inspections at lease
renewal.
Successfully oversaw a$700,000,000.00 four elevator
modernization project coming in on schedule and
under budget.
Responsible for yearly budget preparation and
monthly financial reports.
Responsible for processing Special Claims, HAP
requests and submitting TRACS.
Prepare all OCAF'S and BBRI.
Experience with supervising staff of 23, including
hiring, training and conducting annual evaluations
and disciplinary action of staff.
Timely submission of payroll as well as all
invoices for timely payment while keeping within
the budget.
Set up a program to follow up with residents that
lowered vacancy from 83% to 98% within the first
two months of employment.
Completing monthly variance and quarterly property
reports regarding financial and physical aspects of
site.
Attend Fair Housing workshops yearly to keep
updated on all laws.
Obtaining bids, contracting and overseeing elevator
modernization project on four elevators as well as
all capital projects.
Maintaining positive net operating income and cash
flow each month.
03/2010-07/2011 Adams County Commerce City, CO
Regional Manager
Trained staff members on marketing, sales, curb
appeal and resident retention programs.
Developed in-house compliance department for Tax
Credit and Section 8 sites.
Responsible for oversight of 13 scattered sites of
Tax Credit, Section 8 and Conventional units for a
total of 1200 units.
Prepared and presented monthly financials for the
Board of Directors.
Streamlined the procurement process for a savings
of 45% portfolio wide.
Planned for Capital Improvements.
Prepared for and attended all REAC and MOR
Inspections.
Developed marketing strategies raising occupancy
from 81% to 97%. Wage laws.
Worked with vendors during rehabilitation projects
to comply with Davis Bacon
2/2009-7/2009 Syringa Property Management
Boise, ID
Regional Property Manager
Oversaw HUD, Tax Credit and RD sites in Montana and
Idaho.
Developed a Training Manual for Regional Managers.
Attended MOR and REAC Inspections.
Developed a monthly owners report.
Responsible for financials and variance reports.
Assisted in budget preparations.
ADA Compliant.
4/2005-6/2008 Coast Real Estate Services
Idaho/Washington
Regional Property Manager
Developed a training program for remotely placed
staff members
Coordinated vendors and contracts
Oversight of lease-up from the ground up
Showed and leased apartments
Responsible for all marketing and advertising
Worked closely with owners, developers and
residents during rehabilitation projects to ensure
residents were happy and that work was completed on
time and within budget.
Developed a Sales and Marketing Program to keep
properties in front of the client
Kept track and coordinated all major repairs and
Capital Improvements
Responsible for ensuring timely rent collections,
evictions as needed
Planned and implemented rent increases as needed
Prepared all lease paperwork
Helped staff to implement Resident Retention
activities and plans
Worked with contractors and vendors during
construction and rehab on various sites
Set monthly and weekly goals for all staff members
Responsible for daily oversight of up to 32
Conventional, Tax Credit and HUD properties in
Wyoming, Montana, Idaho, Washington and New Mexico
totaling over 1200 units
Onsite manager for 500 AAA units
Attended meetings and kept in touch with local
agencies such as The Red Cross, Salvation Army
local churches, homeless shelters and battered
women's shelters to let them know about housing
available.
Coordinated classes for low-income residents to
teach basic life skills, housekeeping skills as
well as English As A Second Language
Prepared annual operating budgets
Kept close watch on the market through various
publications
Hired, trained and motivated site staff, conducted
yearly employee performance reviews
Conducted monthly site visits ensuring properties
were up to company standards
Worked closely with owners to ensure their goals
were met
Education 1996-1999 Concordia University
Portland, OR
Bachelor of Science Business Management and
Communication
Industry Designations
NAHMA Certified
Professional of Occupancy
Elizabeth Moreland Site Compliance
Specialist
Spectrum C5P Tax
Credit Designation
Quadel Assisted
Housing Manager Designation
References
Available upon request
Contact this candidate