Customer Service High School

Katherine Ciesielczyk

Katherine T. Ciesielczyk

**** * ******** **

Mchenry Il 60098

224-***-****

WORK HISTORY

ASSETS BIZ, INC, Cary, IL 2007-Present

Customer Service Representative

-Answered calls from lenders and debtors to resolve account issues

-Placed calls to transporters to receive information regarding

repossessions

-Handled daily updates on accounts

-Dispatched drivers to retrieve vehicles

-Handled debtor redemptions in the process of returning their

vehicles in person as well as by phone

-Handled multi-line telephone system and directed calls to

management

-Prepared condition reports to send to the finance companies

-Invoicing repossession fees and notifying the accounting

department

T & J HEATING AND AIR CONDITIONING CORP, Cary, IL 2005-2007

Graphic Designer

-Created and designed business cards with appropriate programs

such as Photoshop and Microsoft Office Publisher

-Assembled multi-card designs and graphics

-Typed and prepared letters for job proposals

BRUNSWICK ZONE, Algonquin, IL 2007 - 2008

Front Desk and Administration

-Directed incoming phone calls to the center

-Assisted customers with shoe and lane rentals

-Made public announcements when needed

-Calculated money for daily team leagues as well as the register

at the end of the night

-Worked with children while handing out prizes

-Counted tickets and maintained the machines and games

EDUCATION

Prairie Ridge High School, Crystal Lake, IL 2004-2006

Immaculate Conception High School, Elmhurst, IL 2002-2004

Elmhurst High School Saturday morning classes to learn Polish for

6 years

SKILLS

Experienced in Microsoft Word, Excel, Recovery Database Network,

Microsoft Outlook

References are available upon request

Contact this candidate