QUALIFICATIONS
. PMI certified Project Manager and Certified Marketing Analyst with
advanced MS Office skills and an "Exceeds Expectations" work ethic.
. Proven ability to quickly become a key contributor in new environments.
. Meticulous analytical, organizational, communication, facilitation, and
presentation skills.
. Twenty plus years of diverse, award-winning experience.
CORE COMPETENCIES/ABILITY
. MS Excel/Advanced . MS Outlook/Advanced . User
Training/Advanced
. MS Word/Advanced . Project . Eclipse/Advanced
Management/Advanced
. MS . Process . AS400/Advanced
PowerPoint/Advanced definition/Advanced
. MS . Data Analysis/Advanced . QuickBase/Advanced
Access/Intermediate
EMPLOYMENT HISTORY (most recent)
Haines, Jones & Cadbury, Bentonville, AR Contract Administrator
7/11 - 4/13
. Responsible for loss prevention due to errors and omissions on Purchase
Orders and Change Orders, coordinating approval of document alterations,
dispersal of approved documents, updating QuickBase, and submitting job
reports.
. Defined and developed the criteria for the new Contractor Administrator
position.
. Recommended numerous enhancements to QuickBase to help track the PO
review progress.
. Centralized the responsibility of returning signed POs which
substantially improved document delivery time, reduced CSR workload and
significantly reduced late payments and collections due to missing signed
documents.
. Approximately 60% of POs are turned around within one day, with the
remaining 40% requiring additional contractor action.
Haines, Jones & Cadbury, Bentonville, AR Credit Assistant 6/09 - 7/11
. Responsible for various credit functions including processing credit
applications and inquiries, setting up new customers and jobs, reviewing
POs and daily AR deposit. Also responsible for processing lien waivers,
customer support, monthly payment reminders, routine maintenance, and PC
116 and 154 collection calls.
. Beat the learning curve, proclaimed "best assistant ever" by Gordon Long
after only two months.
. Improved and streamlined every job function where possible.
Staffmark, Bentonville, AR Office Temp 8/08 - 6/09
. Utilized my MS Office expertise to successfully adapt to different
environments and challenges following the economic downturn in the Real
Estate market while continuing my education.
Wal-Mart (Temp Services), Bentonville, AR Program Manager 1/08 - 8/08
. Defined and implemented processes to manage the nation-wide store
sidewalk power-washing program and provided ongoing customer service to
stores and power-wash contractors.
. Suggested and created Excel templates to expedite monthly program metrics
reporting.
. Built MS Access applications for archiving and querying Industrial Health
Report data.
Coldwell Banker Faucette Real Estate, Rogers, AR Realtor 3/04 - 6/08
. Leveraged my diverse business analysis and computer skills to develop
comprehensive marketing plans and materials that enabled me to be the top
new agent in my office for 2004, and continue to be a top producer.
Hallmark Homes, Bentonville, AR Project Manager 6/02 - 2/03
. With no construction or real estate experience, adapted my problem
solving and project management skills to successfully manage all aspects
of new home construction and sales.
VISA International, Foster City, CA Software Development Project
Manager 4/98 - 12/01
. Received award for successfully leading $1.4 million matrix managed
project to create a prototype message switching system designed to allow
Visa to begin to migrate from their aging legacy mainframe system to a new
state of the art system that was portable and scalable.
. Saved Visa $65K by leading my own project planning workshops while other
project managers continued using outside vendors at $13K per session.
Tailored curriculum to be project specific, cutting sessions from 3 to 2
days. Received positive feedback about tailored sessions.
. As part of a new Project Management Office (PMO) centric organization,
developed tools and procedures outlining project communications, planning,
management, and status reporting which were emulated by the PMO and other
project managers.
CONSULTING
VISA International, Foster City, CA Software Engineer Consultant
9/96 - 4/98
. Re-engineered ultra-high speed high-performance database applications to
function efficiently in a loosely coupled environment to allow scalability
during peak periods.
British Airways, London, England Software Engineer Consultant 7/95 -
8/96
. Assisted in retro-fit of British Airway's reservation system being
purchased by Qantas Airlines.
Westin Hotels and Resorts, Seattle, WA Software Engineer Consultant
2/93 - 6/95
. Led Westin's largest and most ambitious project to date to implement a
new dynamic rates package that exceeded user expectations.
. Liaised with users to analyze, create and review business requirements
and design.
. As Project Manager, led the design and development teams and coded
multiple applications.
. Created and managed beta test, training, and roll-out plans.
. Authored training materials, conducted user training and led reservation
managers through product roll-out.
. Suggested and implemented numerous enhancements that made reservation
system easier to use.
CONTINUING EDUCATION
NWACC, Bentonville, AR 9/07 - 5/08
Marketing Analyst Certification Program, GPA: 4.0
Curriculum: Advanced EXCEL, ACCESS, Retail Fundamentals, Business
Communications, Merchandising and Data Analysis. Was told that I produced
the best sales presentation in the 7 year history of the program.
Visa International, Foster City, CA 9/99
PMI (Project Management Institute) Certification Program