Administrative Assistant Customer Service
Resume:
SHELLY FRANCIS
Hollywood, FL *3021
******.**********@*****.***
OBJECTIVE
To obtain a position in the Customer Service field where I can
utilize my work experience and education to improve company's
operation
TECHNOLOGY QUALIFICATIONS
Proficient in the use of Westlaw, Microsoft Word, Excel, PowerPoint and
Outlook
Skilled in search engine optimization (SEO) and website optimization
PROFESSIONAL SKILLS AND QUALIFICATIONS
Law Office of Stanley B. Lewis, P.A. September 2012-
December 2012, Miami, FL
Paralegal Intern
Skills & Experience:
. Excellent command of English language, grammar
. Excellent legal training experience
. Superior writing and editorial skills within the legal business and
business industries
Professional Training:
. Prepared foreclosure cases for trial and drafted memorandums
. Drafted pleadings such as Motions, Subpoenas, etc.
. Notified clients of missing documents
. Organized probates, divorces, guardianships and garnishment cases for
hearings
. Scheduled consultation meetings for the attorney
. Made copies of signed documents and placed in their prospective files
Miami Dade College Advisement and Career Services Department, November 2008-
December 2012, Miami, FL
Work-Study Program, Student Assistant
Skills & Experience:
. Effective Resume writer
. Excellent verbal and written communication skills
. Advanced Legal Research & Writing
Professional Training:
. Printed students' Degree Audits and schedules
. Assisted students with online job career assessments
. Answered telephone inquiries from students and the public regarding
registration issues
. Trained new employees with answering phones, filing, and front desk
operations.
. Assisted students as they entered office and via phone
. Performed filing, data management, drafted and edited short office
memos.
. Assisted with all other office administrative duties
ADMINISTRATION & LEGAL ASSISTING
Dade County Federal Credit Union, October
2007-August 2008 Miami, FL
Administrative Assistant
Skills & Experience:
. Gained experience as an Administrative Assistant (2007 - 2008) working
with Westlaw for legal research, data collection and information
reporting.
. Excellent qualifications in analyzing and reporting legal facts,
precedents and case law.
. Proven success in independently managing projects and
meeting/exceeding all milestones and deadlines.
. Hands-on skills in the full range of administrative functions and
activities.
Professional Training:
. Scheduled meetings, managed calendars, organized and maintained files,
coordinated travel arrangements and training sessions for managers
and employees
. Took Messages from telephone calls, Filed Legal documents
. Processed subpoenas, Power of Attorney Documentation
. Created PowerPoint presentations for executives
State Attorney's Office March 2001-
September 2007 Miami, FL
Legal Secretary
Skills & Experience:
. Effective multitasking
. Excellent verbal and written communication skills
. Excellent in proofreading court cases
. Typing speed of 85 WPM
Professional Training:
. Prepared conferences for police officers and witnesses
. Updated and maintained court calendars
. Distributed court case information to other employees
. Proofread investigations cases
COLLEGE EDUCATION
Court Reporting Technology - Anticipated graduation, April 2014
Associates in Science Degree
Miami Dade College
Legal Office Support Certificate of Completion, 2009
Legal Office Specialist Certificate of Completion, 2009
Office Support-Office Software Applications, 2012
Miami Dade College
Paralegal/Legal Assisting - Graduated December 2012
Associates in Science Degree
Miami Dade College
Private Investigator Intern - Completed July 17, 2012
Vocational Certificate
Miami Dade College
References Available Upon Request
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