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Manager Customer Service

Location:
Memphis, TN
Salary:
70,000
Posted:
September 30, 2013

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Resume:

Roy Walton Sr. ****

Gazebo Cove Memphis, Tennessee, 38115 *Phone: 901-***-**** *Email: ******@*****.***

Specialty

Supervisor/ Manager

Professional Skills/ Experience

Technicolor Southridge/ Returns – Memphis, TN

Presently – Operations Manager, 2nd shift Returns

• Meet/Exceed monthly the budgeted P&L as it relates to both direct and indirect labor.

• Oversee the daily production activates of 4 supervisors, 80 full time associates, and a temporary

associates varying from 130 to 220.

• Meet/ Exceed various customer Service Level Agreements as it pertains to total units scanned,

processed by date, units uploaded, and quality

• Administer/ Enforce progressive measures as it relates to job performance, attendance, and

company policies.

• Assist in the interviewing of seasonal and/or full time staff.

• Train and develop all direct reports to company polices, are standard operating procedures and

best practices, and safety procedures.

• Assign daily production goals and objectives to direct reports and provide updates/reporting to

oncoming shift and department heads.

• Monitor department WIP levels as it pertains to the throughput of products consisting of various

item dispositions.

• Develop and maintain operational strategies to ensure balance and throughput in the Sorting and

Manifesting of products.

• Maintain various reporting and end of shift passdowns.

• Work with counterparts across the campus to consolidate staffing during off peak months.

Technicolor Offsite/ Memphis, TN

Presently- Manager of New Release Distribution and Shipping

• Remain actively engaged in yearlong planning

• Work with various campus leaders and department heads to put together staffing for distribution

and shipping team capable of flexing up or down as needed for a 3 to 4 month assignment each

year.

• Ensure all staff is trained to area standard operating procedures,

• Meet/ exceed customer SLA as it pertains to OTIF (On Time in Full), OTRQ (On Time Right

Quantity), and Quality.

• Work with department heads for meet/ exceed the budgeted P&L.

Timeline/Accomplishments

• Jan. 2004 Start date – Cycle Count

• June 2006 Promoted to Process Auditor

• Jan. 2007 Obtained Distribution Supervisor position

• Jan. 2008 Returns Supervisor

• Sept. 2009 Obtained Interim Manager’s position at offsite

• Sept. 2010 Returns Manager’s

• Received the President’s Award for outstanding performance in 2012

Skills/ Training

• Kronos (Workforce Management)

• IRIS (International Returns System)

• JBA (Warehouse Management System)

• GOLD (Generic Online Distribution)

• Microsoft Office

• Qualtrax (Compliance Management System)

• Myers Briggs (Introduction to Types)

• Various company sponsored communications and conflict management courses completed

• C.E.R.T (Community Emergency Response Team) Basic Level

• Certified Reach, Order Picker, Fork Lift, and Pallet Jack operator

• Ensure all staff is trained to area standard operating procedures,

• Meet/ exceed customer SLA as it pertains to OTIF (On Time in Full), OTRQ (On Time Right

Quantity), and Quality.

• Work with department heads for meet/ exceed the budgeted P&L.

Other Related Working Experience

• Quality Foods Inc. – Batesville MS – Dry Goods/ Produce/ Office Supervisor - 9 months

• Quality Food Inc. – Little Rock, AR – Office Clerk/Warehouse Associate – 1 year

• Nationwide Warehouse – Little Rock, AR – Store Manager – 2 years

Education

• Education – State Technical Institute – Fall of 1995 to Fall of 1996

• Diploma – Southside High – 1995

References

To be provided upon request.



Contact this candidate