Customer Service Sales

Kelli De La Cruz

**** ****. ******* *** ******, CA 93704

559-***-**** ****************@*****.***

JOB OBJECTIVE

To obtain a Business Administration position that will enable me to use my strong

organizational skills, detailed oriented skills, and my great multi-tasking expertise.

EDUCATION

Associate in Applied Science degree in Business Administration

Heald College – Fresno, CA

Graduated - January 2013

SKILLS

Proficient in Microsoft Word, PowerPoint, Publisher, Outlook, Excel, and some

Access

Phone skills

Typing 37 words per minute

Filing, printing, copying, faxing

Editing and Proofreading

Writing skills

Customer service skills

Cash Handling

Bilingual: English and Spanish.

EXPERIENCE

Customer Representative

Check ‘n Go April 2013-

Present

Help and explain to customers about payday loans, choice loans, and title loans. Set

up appointments, make reminder and collection calls. File papers into specific

folders, copy and fax papers. I also call banks to verify accounts.

Cashier/Server

Sbarro June 2010- July

2012

Assisted customers with their orders and rung them up on register. I inputted hourly

sales onto an Excel worksheet to see if we were above or below last years sales.

ACHIEVMENTS AND INVOLVEMENT

Member of Marketing Academy (3-year school/industry program)

Qualified by GPA and attendance record.

Job Shadow, Gottschalk’s / Women and Teens Department

09/2007

• Organized the clothes by size

• Worked with customers

Shoe Department

11/2007

• Stocked and displayed the shoes by color, size, and brand.

• Worked with customers

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