Customer Service Management

Giulia Rovito

Recent College Graduate from SUNY Albany

*********@*****.***

Summary

Seeking an opportunity working in a fast paced environment, which will build upon my leadership skills and

coursework.

Experience

Bartender and Beach Attendant at Allegria Hotel

May 2010 - Present (3 years 2 months)

• Ability to work in a fast paced environment by serving drinks and food to guests in an expedited manner

• Enhanced client service skills and improved attention to detail while working in upscale revenue

• Set up chairs, umbrellas and towels on beach for hotel guests

Sales Clerk at Pearl Grant Richmans

September 2011 - May 2012 (9 months)

• Determine needs of customers and recommend products to meet their requirements

• Responsible for organizing and restocking supplies

Shift Manager and Inventory Assistant at M&M Bagel Corporation

June 2005 - December 2011 (6 years 7 months)

• Assisted store owner with inventory by maintaining and ordering adequate stock of supplies

• Responsible for closing out cashier/store at end of shift

• Coordinated shift duties amongst staff

• Primary trainer of new hires, trained approximately ten employees

Honors and Awards

Dean's List

May 2010, December 2010, December 2012

Courses

Bachelor of Science (B.S.), Finance, Management

State University of New York at Albany

Financial Accounting

Cost Accounting Systems for Managerial Accounting

Strategic Management

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Behavioral Foundations of Management

Financial Management

Corporate Financial Policy and Strategy

Investment Management

Money and Capital Markets Business Information

Systems & Technologies

Business Law

Management of Human Resources

Motivation, Productivity & Change Management

Managerial Leadership and Decision Making

Marketing Principles

Computer Applicants in Business

Statistics

Business Info Systems & Tech

Skills & Expertise

Microsoft Excel

Microsoft Word

Leadership

PowerPoint

Customer Service

Microsoft Office

Teamwork

Time Management

Hospitality

Hotels

Languages

Italian

Education

State University of New York at Albany

Bachelor of Science (B.S.), Finance, Management, 2009 - 2013

Activities and Societies: Italian Club, 2009 – 2013

- Tutored fellow students in preparation for coursework and examinations

- Raised money to decrease the cost of trips to New York City and Ellis Island

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Giulia Rovito

Recent College Graduate from SUNY Albany

*********@*****.***

Contact Giulia on LinkedIn

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Contact this candidate