Customer Service Sales Representative
Resume:
Deidra Mossberg
**************@*****.***
Raytown, MO 64138
Employment History
* *** **** ******* ***** Christiansen October 2012 - Current
(Company moving to Houston)
Responsibilities included:
o Verified and maintained accurate log books to stay within DOT legal
guidelines
o Reconciled accuracy of driver trips
o Entered Bill of Ladings into Layne computer program
o Maintained driver files
2 Project Coordinator Randstad Engineering for T-Mobile May 2012 -
June 2012
Responsibilities included:
o Creating "Notice to Proceed" Packets and transfer to other vendors on
behalf of T-Mobile
o Track various steps of the updating process of cell sites on T-Mobiles
internal websites
o Update database with progress of projects
o Email T-mobile contacts with progress of projects
3 Application Specialist National Center for Competency Testing
March 2011 - May 2012
Responsibilities included:
o Customer care via telephone and email
o Approve students and graduates for exams in the medical field
o Research various schools curriculum to ensure it meets standards
4 Administrative and Project Coordinator C&S Mailing Resources, Inc.
March 2005 - August 2010
Responsibilities included:
o Customer care via telephone and email
o Schedule appointments for meetings and client visits
o Prepare and send correspondence to customers and vendors
o Write and prepare reports, documents, and spreadsheets
o Negotiate with vendors
o Obtain and maintain leased equipment
o Purchase supplies for the office and production
o Organize and maintain hard and soft files
o Input time and labor for employees per pay period
o Develop an acceptable client budget prior to project documents
o Maintained and applied knowledge with changing postal regulations
o Working knowledge of Microsoft Office products
o Bid and invoice completed jobs
o Contact late paying customers regarding past due invoices
5
6 Office Clerk Midwest Continental December 2002 - October 2004
Responsibilities included:
o Maintained filing system
o Hosted orientation for all new drivers
o Verified and maintained accurate log books to stay within legal
guidelines
o Reconciled accuracy of driver trips
o Processed monthly driver bonuses
o Provided excellent customer service
7
8 Inbound Sales Representative MCI Worldcom March 1997 - March
2001
Responsibilities included:
o Answered inbound customer phone calls in the EPS : Error
Processing Service Department
o Resolved trouble tickets to instate phone service
o Coordinate with local and nationwide phone companies through
rollover process
o Consulted with customers on how to use the new products
o Maintained a 95% customer satisfaction level
Computer Skills
o Quickbooks
o Outlook
o Word
o Excel
Education
Dakota Valley High School
Western Iowa Tech Community College
Johnson County Community College
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