Customer Service Manager

Plant Manager

SUMMARY

Continuous Improvement Budget Creation and Management Employee Training

and Development

Results-driven, inventive plant manager and dedicated employee mentor

maximizes manufacturing productivity and streamlines processes while

fostering team growth and development. Collaborative team builder brings a

proven record of improving regulatory compliance ratings and surpassing

quality expectations, aligning plant functions with corporate goals.

Forward thinking, self-directed and highly motivated plant operations

leader has exceptional interpersonal skills that establish and maintain

relationships and credibility quickly amid diverse cross-functional groups.

Process Design ? Strategic Planning ? Quality Assurance/GMPs ? Project

Management

Product Line Development ? Six Sigma, Kaizen and Lean Production

Methodologies

Microsoft Project and PowerPoint ? Conversational Spanish Fluency ? Cold

Chain Distribution

PROFESSIONAL EXPERIENCE

Icicle Seafoods, Inc., (acquired Snopac), Seattle, Washington and Alaska

Plant Manager/General Manager (4/2012 - Present)

Oversee and design plant operations and maintenance to maximize production

and profitability while adhering to regulatory entity requirements. Develop

overhead, capital expenditure and project budgets; monitor inventory and

create production reports. Schedule and manage cross-functional teams on

multiple work sites; provide mentoring and supervision to ensure optimal

output and quality standards.

. Outdistanced production goals within first year as company's highest

producer of herring and salmon products; exceeded next highest producing

plants by up to 50%

. Completed $5.2 million plant conversion project to integrate cod

processing into current operations and enable year-round production

Snopac Products, Inc., Seattle, Washington and Alaska

Plant Manager/General Manager (7/2007 - 4/2012)

Manage procurement of raw materials and create annual plant, capital

expenditure and project budgets. Oversee compliance with OSHA, EPA, USDA,

FDA and employment labor laws. Develop management team, including ship

captain and chief engineer, as well as production, office, safety and deck

managers; encourage quality and production goal attainment via training,

coaching and performance evaluations. Create production reports and track

inventory with Excel. Scheduling employees and plant maintenance.

. Installed machinery and processing line that increased pink salmon

production capacity 53%

. Oversaw plant operations redesign, garnering a 37% boost in sockeye

salmon production

Production Manager (1/2007 - 7/2007)

Scheduled and trained production team, emphasizing best practices in the

handling and processing of raw fish products while ensuring attainment of

production and quality goals. Manage performance of two process foremen and

four process leads via coaching and completion of performance reviews.

Utilized Excel to enter production data and create reports for management

review. Managed plant operations amid plant manager's absence.

. Implemented quality guidelines that led to zero customer claims for an

entire season

Snopac Products, Inc. (continued)

Process Foreman (6/2006 - 1/2007)

Trained and developed four process leads and production staff to manage

daily operations and ensure smooth production flow. Guaranteed adherence to

plant sanitation requirements.

. Increased production output 5% by changing production design to utilize

more freezer space; consistently met or exceeded output and quality

goals

Quality Control Manager (4/2004 - 6/2006)

Ensured adherence to HACCP processing guidelines as the ship's sole HACCP-

trained employee. Performed quality tests and documented findings for

regulatory agencies. Toured facility with regulatory agencies including

ADEC, FDA and USDA. Directed team of three quality control technicians.

. Improved ADEC compliance results by 17% in first year

Sams Club, Appleton, Wisconsin

Manager Trainee (1/2003 - 1/2004)

Rotated through each department to learn store operations, spending two

weeks in each role; acted as shipping and receiving manager and learned

about profit and loss statements. Managed four receiving clerks and two

claims employees; provided training in customer service and returns

procedures.

. Recognized as first trainee out of 20 in group to receive a promotion

offer as department head

Customer Service Representative (8/2002 - 1/2003)

Assisted customers at service desk and utilized customer return procedures

to minimize loss. Contributed to the management of front end operations.

Helped customers locate products.

. Acknowledged by general manager for excellent customer service skills

and returns accuracy

Copps Food Center, Stevens Point, Wisconsin

Meat Wrapper (11/1999 - 7/2002)

Provided customer service, answered questions and offered suggestions.

Wrapped and stocked meat and seafood following USDA guidelines. Adjusted

pricing to reduce loss on slowly moving items.

. Recognized by supervisors for speed, helpfulness and efficiency;

assisted meat cutters as needed

Sanitation Technician (11/1998 - 11/1999)

Cleaned meat department in accordance with USDA regulations and documented

cleaning procedures for inspections. Provide customer assistance.

. Reduced cleaning time 25% while surpassing requirements in an

independent laboratory inspection

EDUCATION

Master of Business Administration (MBA) - University of Phoenix

Bachelor of Arts, History - University of Wisconsin-Stevens Point

CERTIFICATION

Hazard Analysis & Critical Control Points (HACCP) - NOAA Seafood Inspection

Program

Hazardous Waste Operations & Emergency Response (HAZWOPER) Certification -

iWorkWise

CPR and First Aid - Northwest Emergency Training

Basic Marine Firefighting - Ballard Maritime Academy

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