Customer Service Manager

Lynn Weber

* ***** **. *******, ** ***** 845-***-**** (H) 845-***-**** (M) (

*********@*********.***

A strong consultative sales technique and small business background has

enabled me to retain and expand my existing client base, as well as acquire

new customers for Provident Bank.

> Solid expertise in small business lending, deposit growth, cash

management, investments and insurance, as well as the consumer full

product set.

> Managed branch staff of eight in development of strategic priorities

through coaching in order to maximize all small business and consumer

sales opportunities.

> Deep understanding of year-over-year growth via sales production,

consistent leverage of internal and external partners, and delivery on

strategy to improve overall profit and loss and ensure operational

excellence.

> S.A.F.E Licensed

Professional Experience

Provident Bank - Hillcrest, NY January 2011- March 2012

AVP - Branch Manager

. Managed staff of 8

. Exceeded Mortgage Goal in 2011; Exceeded Home Equity Goal in 2011

. Achieved Consumer Loan Goal in 2011

. Achieved and exceeded Consumer and Business Deposit Balance targets in

2011

. Achieved and exceeded Consumer and Business new account goals in 2011

. Moved branch to #1 in bank in customer service satisfaction from next to

last prior year (2010-2011)

. # 1 in bank in opening and converting new consumer high-end

checking/savings product offering (2011)

Commerce Bank - Ramsey, NJ October 2005 - January 2009

AVP Small Business Lender

. Ranked third in the North Region for booked loan origination dollars

. Maintained a 50% approval rating

. Exceeded fee goals

. Drove new account growth through hands-in involvement with Store

Managers, platform staff and relationships with Centers of Influence

. Generated an average of $5 million annually in commercial business loans

. Originated and led a Small Business Training Session for Store Managers

and Platform Staff to increase application volume and quality

. Achieved solid business development and additional referrals through

customer service and product knowledge skills

J.P. Morgan Chase Bank - New City, NY May 2000 - October 2005

AVP Small Business Relationship Manager

. Responsible for the growth and retention of Rockland County-based

business customers with up to $12MM in annual sales

. Managed and enhanced a $40MM+ portfolio of over 270 business clients

located in and around New City, NY

. Consistently surpassed acquisition goals by 200%, and grew deposits by

70%

. Generated an average of $4-5 million annually in commercial loans and

deposits

. Number One in new client acquisition in 2004

Citibank, Various Locations

Acting Branch Manager; Assistant Branch Manager; Operations Manager;

Customer Relations Manager; Platform Sales Representative

Education

Rockland Community College - Suffern, NY

. Course of Study: AAS Paralegal Program

Kingsborough Community College - Brooklyn, NY

. Course of Study: Business Administration

Professional Development

Commerce Bank University Lender Training:

. Financial Accounting, Commercial Credit Analysis, Principles of Loan

Structure

Awards and Recognitions

. 2011 - Enlisted the support of the Rockland Housing Action Coalition

to host the first credit counseling seminar at a local church for the

Spring Valley community

. 2011 - Partnered with the bank's mortgage director to host an in-

branch First-Time Home Buyers Seminar

. 2011 - Presented an Introduction to Banking seminar to children of low-

income families at the Community Action Program facility in Spring

Valley

. 2004/2005 - Recognized for originating $4MM in Home Equity Loans to

business customers

. Ranked # 1 in Customer Acquisition (JP Morgan) for the Northern Region

. Nine-time recipient of the "Society of Professional Relationship

Bankers" Award; three-time winner of the "Citibank Customer Service"

Award, and selected to train branch personnel in Chicago and Florida

. President's Award from Rockland Community College for achieving 4.0

GPA

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