Sales Customer Service

Kevin Aucoin

**********@***.***

Cell Phone 508-***-****

Sales/Business Development Professional

Highly motivated lead generator with SaaS and licensed software expertise.

Excellent interpersonal, communication and relationship-building skills.

Attentive listener, persuasive communicator and diligent with follow

through. Enjoy cold calling and generating leads that help sales teams

close profitable new business. Skilled in customer service and technical

support. Proficient in MS Office applications and numerous CRM systems.

Work Experience

Tuv Rheinland of North America October

2012 to Present

Lead Generation Inside Sales

Generated sales activity for Inside sales team through active outbound

Calling campaigns and Maintained required volume of quality calls within

assigned territory.

Set up Appointments for Inside Sales Managers

Bny Mellon Westborough MA July 2011 to

June 2012

Shareholder Services Specialist Call Center

Assist mutual fund shareholders, broker/dealers and fund companies with

inquiries & transactions. Maintain productivity and quality to ensure

customer satisfaction.

Follows established procedures. Plans own work.

Demonstrates advanced understanding of primary duties and the advanced

skills required to accomplish them accurately, safely, and more rapidly

than others in general.

Maintains effective internal and external contacts. Models good client

relations. Seeks ways of improving client service orientation

Works under limited supervision. Follows established procedures. Plans own

work. Suggests methods and procedures for new work assignments, reviewing

with supervisor for input or approval.

KCI, Shrewsbury,

MA Aug 2010-

May 2011

Customer Service Support Representative (contract)

Worked with medical customers on all products that the company

offered

Identified customer interest in products

Made suggestions to successfully and effectively help

customers

Made outbound calls to customers to retrieve rental

equipment

Utilized MS Word, Outlook and Excel and internal CRM system

Metalogix, Waltham,

MA March 2010-June

2010

Business Development Representative (contract)

Successfully investigated and revealed sales leads for creation

in Microsoft SharePoint

Presented online web demonstrations, while walking clients through

product features and benefits of products

Rapidly identified key decision-makers within large organizations

to stimulate sales activity

Omega Management, Billerica, MA Jan

2009-Jan 2010

Lead Generator (contract)

Placed up to 100 cold calls per day

Successfully investigated and revealed leads for creation in

database

Rapidly identified key decision-makers within large organizations

to stimulate sales activity

Xavus Solutions, Sherborn,

MA Jan 2008-July

2008

Lead Generator (contract)

Presented online web demonstrations while walking clients through

product features and benefits using Salesforce software

Prospected 60-75 leads per day

Successfully investigated/revealed needs for senior center

software

Clear Story Systems, Westborough,

MA June 2006-Nov 2007

Inside Sales Lead Generator

Generated sales activity for outside sales team through active

outbound Calling campaigns and qualifying inbound inquiries

Maintained required volume of quality calls within assigned

territory

Accurately documented activity and scheduled follow up actions

within Salesforce automation system

Rapidly identified key decision makers within large organizations

to stimulate sales activity

C2C Systems, Westborough,

MA March 2005-March

2006

Inside Sales / Business Development Representative

Sold email management software for Microsoft environments

utilizing ACT software

Prospected 50-75 solid leads daily

Successfully investigated and revealed leads for need of email

management product

Presented online web demonstrations, while walking clients

through product features and benefits of products

Energetically, enthusiastically and effectively closed sales,

ensuring customer satisfaction

Bose Corporation, Stow,

MA Sept 2004-Jan 2005

Outbound Sales Representative (contract)

Conducted up to 125 outbound calls daily to prospective customers

Identified customer s interest in products

Made suggestions to successfully and effectively close sales

Rayco Car Electronics, Shrewsbury,

MA Feb 1991-Aug 2004

Sales Representative

Successfully assisted customers with the sale of automobile

electronics

Education

Berklee College of Music, Boston, MA

Bachelor of Arts in Arts

Northeastern University, Boston, MA

Completed Certificate Program in Business Studies, 2001

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