Customer Service Manager

Muhammad Z Iqbal

**** ********* **** **** ****** IL. 60047 phone : 847-***-**** cell : 847-***-****

*********@*****.***

Objectives :

Proactive result Oriented, hard working and highly organized professional with strong analytical

skills in identifying complex problems and utilizing information to calculate and develop options

and implement strategic solutions . Seeking a challenging and rewarding position that would

experience a lot to include customer care and Satisfaction. Excellent achievements in education,

work and extra curricular activities and thrive for more .

Core competencies and strength :

• Business oriented professional with demonstrated Record of maximizing customer service

opportunities and consistently exceeding performance goals .

• Accomplished in Security strategies, business development and satisfaction to accelerate

business experience.

• Introducing history of excelling in introducing organizational change and leveraging

existing technology and knowledge base with internal resources to facilitate company

excellence and competitive advantage.

• Proven effectiveness in consensus building and working collaboratively at all levels to

access, plan, and implement strategic solution until entire satisfaction and work like a

team .

• Posses a combined customer service, security and management knowledge through

knowledge of customer relations and database .

• Proficient in Microsoft windows, Macintosh, Word, Power point, Excel, Lotus, Same

time connect and PDF etc with excellent typing speed and data entry knowledge .

•

Professional Experience

Levy security Corporation from July 2010 to till present .

Working as contractor at AON Hewitt corporation Lincolnshire and responsible for

access control, customer services,call attendance and forwarding, reception duties

and managing and updating data base and checking access of vendors and

associates.

• Worked as area sales manager then as zonal manager in Waseem Impex

Corporation Pakistan . October 2002-December 2009 .

. was responsible for technical assistance to company and customer to their entire

satisfaction and at root level .

. Was responsible of sales and marketing of pharmaceutical products .

. Responsible for management of staff almost 35-40 people at a time .

. Accountable for business development and all facts of marketing, interviewing,

and qualifying candidates as well as preparing all candidates write-ups for

underwriting .

. Was responsible for accounts management and data base and quality control.

Excellent in computer skills like MS Office ( MS Word, Excel, Power Point and MS

outlook) can operate multiple software. Excellent typing speed .

• Extra curricular activities

• Member of graduates memento council for 2 years at Pakistan .

• Member of university hiking club for 4 years at Pakistan .

• Member of Pakistan Poultry Association .

• Member of blood donor society Pakistan .

Education

Associate Degree in pre Medical from Govt. Degree College Arifwala Pakistan

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