Office Manager

Jana LaVigne

Experienced Office Manager

************@*****.***

Work Experience

Property Manager

Horizon Realty Management -Casselberry, FL

November 2010 to August 2013

. Managed and maintained 272 unit multifamily development; 92%-95%

occupancy over 3 year period, economic occupancy at 96% or better, property

improvements and renovations.

. Directly hired/supervised Assistant Manager, Leasing Consultant, and 4

Maintenance personnel; hiring, training, performance evaluations, Benefits

Instruction, discharging.

. Extensive use of legal background for Noticing, Resident Relations and

related matters.

. Worked without supervision on most projects, collection of rents, A/R,

and all reporting.

. Hands-on screening/ hiring of all on site vendors, coding, budgeting, A/P

experience.

. Maintained employee payroll base, input data, adjustments, salary or hour

changes, processed weekly via ADP.

Property Manager

Horizon Realty Management -Jacksonville, FL

March 2008 to August 2009.

.Managed over 250 units in a multifamily development apartment community to

achieve maximum predetermined marketing results according to owner.

.Directly hired/supervised the Assistant Manager, Leasing Consultants,

Maintenance personnel and Housekeepers.

.Elevated resident satisfaction by swift resolution of customer issues to

preserve customer loyalty while complying with company policies.

.Implemented Company policies in leasing, accounting (A/R, A/P),

collections, maintenance, resident retention and relations, as well as

weekly and monthly management reports.

Recorded time, wages, process payroll via Internet Entry with ADP,

Ceridian.

Mortgage Originator

Family First Mortgage-Jacksonville, FL

August 2006 to March 2008

.Originating, documents and disbursement of prime and sub-prime loans

for residential properties. Specialized in government FHA/VA loan

programs.

.Processed, verified, and reviewed all applications and required loan

paperwork; approved mortgage loans. Attended closings.

Co-Manager/Manager

Vestcor Realty Management-Jacksonville, FL

September 2002 to January 2007

Co-Manager for a unique 336 unit property offering market, tax credit,

public housing and Section 8 programs

.Leased property up to 100% 2 months prior to deadline.

.Rent collections for all four programs unique to the property.

.Received award from FCAA for highest delinquency collections in 2006.

.Attended and handled all legal hearings/cases for both market and federal

residents.

.Time keeping, processing payroll for Ceridian, ADP.

Education

A.S. in Paralegal Studies

Jones College -

Jacksonville, FL

Skills

Bilingual-Spanish

Typing 50 wpm, MicroSoft Office/Outlook; A/R, A/P, Collections; Electronic

ADP, Ceridian/manual payroll; 15 yrs AMSI; Customer Service; Employee

Management/Training/Team Building; Complaint Handling/Resolution;

Vendor/Contractor Selection; Legal Research; Budgeting/Reporting

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