Customer Service Data Entry

Diana R. Molina

**** ******** ****** *****, *.Y. 10462 917-***-****

********@***.***

AREAS OF EXPERTISE

Ability to multi-task

Exceptional communication skills

Ability to handle diverse individuals effectively

Strong level of interpersonal skills in handling sensitive, confidential

information

Administrator/Clerical/PR

Murray Weigel Hall Bronx NY

2008-2013

Provided excellent customer service to all visitors, staff and priests

within a fast

past, high volume environment. Provided services to all who entered our

office

handled phones, computer work, internet all office equipment effectively.

Handled mail/correspondence with thoughtful discretion, data entry,

scanning documents, designed various forms for office use

Purchased for various departments, office supplies, furniture, appliances

personal needs of the priests.

Daily cash management such as entering deposits, credit card charges and

monthly

bank reconciliation, managed petty cash, printed checks daily,

handled biweekly

accounts payable, reports, reconciled accounts with vendors,

engaged in quarterly

budget meeting, prepared special reports.

Audited timekeeping records for compliance with standards, handled time and

attendance records, entered new hires, posting changes in pay rate and tax

status processed involuntary deductions (levies, garnishments) gathered

payroll

data for financial statements, registered all employees, completed

references

verification of employment forms, established web accounts for 100

employees

updated employee pension plans

Case Manager Job Trainer

Abilities WeCare Bronx NY

2006- 2008

Answered high volume of incoming calls, operated switch board, sorted mail,

data entry

Provided referrals, customer service, reviewed and logged case files into

computer, scheduled meetings/interviews.

Counseled individuals with dysfunctional limitations, made appropriate

applications to obtain medical/social services, facilitated job readiness

workshop to applicants through instruction in resume writing, job search,

interviewing techniques, reviewed employment applicants daily, operations

of timekeeping, case noting and data entry

Designed curriculum for applicants with dysfunctional limitations reviewed

with management, recruited applicants for open positions and made

appropriate referrals, ordered and maintained office supplies.

Vocational Evaluator

Arbor WeCare Brooklyn, NY

2004-2006

Assessed participants abilities, skills, aptitudes through a series of

test

Facilitated and administered required Diagnostic Vocational Evaluation

(DVE)

and assisted in an Individualized Plan for Employment based on DVE results

Facilitated and administered basic computer techniques and use of the

internet

Ensured that all participants receiving cash assistant with physical or

psychiatric limitations have equal opportunity to transition from welfare

to work

Daily documented case notes unto NYCWAY and updated changes

Ordered and maintained office supplies

Education

College of New Rochelle

Major: Education

Degree Acquired: Associates

Languages

English- native language

Spanish- speak fluently read and write with basic competence

Skills

Proficient in computers

MS Word, Excel, Outlook, PowerPoint

Quick Books and CBS Solutions

ADP- Easy Labor Timekeeping

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