Sales Customer Service

ROBERT L. MATTHEWS, B.A

**** *********** ***** *******, ** 37013

Cell: 615-***-**** Email: *************@*****.***

SUMMARY

** ***** ** ************ ********** with a diverse industry (Healthcare, Finance, Retail and Staffing) background with five plus

years of project coordinating. Familiar with developing task plans, monitoring task completions, and communicating task

updates in both small and medium projects. My intentions are to utilize my leadership, knowledge, and problem solving ability

to assist in enhancing project planning and task completion.

PROFESSIONAL EXPERIENCE

WALGREENS Nashville, TN October 2001-May 2013

Executive Assistant of Project Management

As a member of Walgreens, I worked with both project and cross-functional teams.

E ffectively led an 8 week 5-team member cosmetic wall revision for 5 locations. Planned,

organized, and monitored tasked completions of multiple cross-functional teams in the

opening of 10 new store locations.

• Solid 12 years in a leadership interviewing, planning, organizing, managing and retaining team members and team

leaders

• Documented and communicated records of discussion to ensure successful completion of all projects with upper

management

• Worked collaboratively with vendors to develop and implement successful market campaigns and promotions

• Increased store sales on average of 8% from 2006-2012

• Decreased store shrink on average of 17% from 2006-2012

• Monitored employee performance for both HIPAA and OSHA compliances

• Reduced project led times by 1 weeks by identifying project inefficiencies

• Handled complex service issues related to daily operations

• Met with multi-functional team members for both daily and weekly sales communications and training

• Reviewed and analyzed daily, weekly, and monthly KPIs (Key Performance Indicators) and Scorecards to meet store

sales goals

• Monitored and addressed issues with team members including attendance, bi-weekly timecards, dress code and

punctuality

• Initiated cross-training of employees to increase organizational value

OLSTEN FINANCIAL STAFFING Nashville, TN February 2001-September 2001

HR Generalist

Human Resource Generalist responsible for placing qualified applicants at client companies through either a direct hire or a

temporary placement.

• Identified, developed, established and created a database of client companies

• Provided guidance, coaching, and feedback to applicants through the various steps of the overall hiring process

• Participated in weekly staff planning sessions to discuss any client objections, effective interviewing practices and

industry trends

• Ensured that sensitive applicant and client information was protected

• Performed regular follow-up calls with clients to review overall satisfaction with candidate placement

FIRST TENNESSEE BANK Nashville, TN September 1999-January 2001

Financial Center Manager

As a Financial Center Manager for First Tennessee Bank, I was responsible for managing t he sale of products in the Nashville

area to prospective, new and/or existing clients and accounts through Financial Service representatives to develop and retain

long-term and profitable customer relationships.

Robert Matthews

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• Supervised, developed, mentored and evaluated a staff of 6 bank employees

• Analyzed Scorecards and shopped competitors of First Tennessee Bank in an effort to maximize operational efficiencies

and identify areas of opportunities

• Responsible for driving branch performance results with a strong individual sales performance and execution of

superior service and sales behaviors and activities by the entire team in order to meet/exceed 100% of branch sales

goals

• Conducted outside sales efforts, as required, to bring in new primary relationships, while also maintaining and

expanding existing personal and business banking relationships

• Reviewed, monitored and evaluated customer service interactions either at the branch or via inbound/outbound calling

• Attended leadership training and monthly meetings

• Performed and provided feedback on staff annual performance reviews

TECHNICAL EXPERIENCE

People Plus Hiring, AS400, Kronos, Microsoft Office Suite: Word, Excel, Power Point, and Project

MEMEBERSHIP AND PROFESSIONAL INVOLVEMENT

Hendersonville Alumni Chapter of Kappa Alpha Psi Fraternity, Inc.

The Diamond Foundation, Inc. 501(c) (3), Board Member

Kappa League, Director, Martin Luther King Magnet High School

Big Brothers Big Sisters Roundtable Member

Certified Pharmacy Technician

EDUCATION

Masters of Business Administration, Project Management, University of Phoenix, 2015

Bachelor of Business Administration, Marketing, Middle Tennessee State University, 1997

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