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Customer Service High School

Location:
Las Vegas, NV
Posted:
October 17, 2013

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Resume:

Sunny (Jean) M. Fletcher

*** ****** ***** ******

Henderson, NV 89012

702-***-**** (cell)

ab99m1@r.postjobfree.com

OBJECTIVE Seeking a full time or part time position in the Office/Clerical field where

my skills and experience will be an asset.

EDUCATION Bachelor of Arts in English and Liberal Studies - June 1991

California State University, San Bernardino, CA

Graduated with Honors

University of California, Riverside Extension, Continuing Education

University of Southern Utah, Continuing Education

SUMMARY OF QUALIFICATIONS Personable, responsible; flexible; Strong work ethic; Excellent typing skills;

polished organization and management skills; Trained on Windows XP

and Vista; Microsoft Word; Excel;

PROFESSIONAL EXPERIENCE

Fall 2008 to Present

Manpower, 8170 W. Sahara Ave., Suite 203, Las Vegas, NV 89117, 702-***-****, Fax 702-***-****

Contact: Brigitte Hendon

Assignments:

Hanley Wood SURFACES Conference Program

Sands Expo and Convention Center, Las Vegas, NV

Kelly Services, 3110 S. Durango #201, Las Vegas, NV 89117, 702-***-**** Fax 255-5247

Contact: Shawna Coy

Assignments:

Richmond American Homes (temp)

Office Assistance, typing, filing.

United Anco Services (temp)

Answered busy phones, filed, typed professional letters, all office duties.

Lincoln National Life Insurance @Bellagio Hotel (temp)

Greeted attendees, registration, receptionist, typing

LiveWire Electrical (p/t )Receptionist, typing, filing, composing letter,

driving/delivery) .

Foundation Research (f/t temp) Receptionist, typing, busy phone work

Show Off Costumes (temp) Cashier; customer service/busy phone work/sales

Ask Asia Imports (temp)

Observation/Recorder and accurate documenting of information received

from oversees shipments of materials.

Venetian Hotel (temp) Door monitor, greeter, reception, hosting, registration for

Pharmaceutical dinner/seminar

CES Show (temp) Registration/typist, Customer Service - Main lobby, Second floor

Kyani Convention (temp) Green Valley Station Casino, Registration/typist, greeter,

door monitor, customer service

Scarritt Group, Lake Las Vegas, Montelago, (temp) Receptionist, greeter, customer

Service.

Skills/Duties: MS Word, MS Excel, Typing 70 wpm, Busy phone work, Receptionist, Filing,

Composing letters, Cashier, Convention work, Driving/delivery, greeter, room/door monitor,

customer service, badge holder/pick-up.

Fall 2009 – Present

Macy’s Department Store, 1304 W. Sunset Rd., Henderson, NV 89014, 702-***-****, ext. 4075

Contact: Patrick Coleman or Linda Howe, Mgrs.

Fitting Room Clerk – Impulse Dept.

Monitor fitting room area for customer traffic and merchandise, assist customers in choosing

merchandise, and systematically organizing/returning merchandise to floor and rack.

Sales Associate –

Register trained; on-call and requested to cover with customer service and registers in

departments needing help. Assist associates in recovery (straightening/folding) and

organizing/returning merchandise to racks.

Winter 2001-Present State of Nevada, 101 N. Carson St. Ste. 4, Carson City, NV 89701

Contact: Vicky Ramos 775-***-****

State Scorer - State Writing Proficiency tests. Paid (7) seven times a year to read, evaluate

and score grade level writing essays at on of the City High Schools seven times per year. Trained

and skilled to find accuracy, and consistency in writing ability through reliance on the State's

required analytic scores covering mechanical writing ability, organization ability, use of creative

and complex in a 2-day scoring session.

Fall 2006 to Spring 2009 Sylvan Learning Center, 1701 N. Green Valley Pkwy., Henderson, NV 89074

702-***-**** Director: Tamara Wagner

Reading, English, Study Skills Tutor - part-time - instruction and guidance in programmed reading, writing,

and mathematical activities.

Fall 1992 to Spring 2008 English Instructor - Clark County School District, 2832 E. Flamingo Avenue,

Las Vegas, NV 89121 702-***-****

Instruction of middle and high school grade levels in general and accelerated English.

Instruction focused on grammar, spelling, and writing skills adhering to the CCSD Benchmarks and Standards.

Team teaching and ongoing collaboration with colleagues

to provide students with structure, continuity, and reinforcement in discipline and instruction.

Team Leader - organizing/planning curriculum and special events for students' success.

Club Advisor - supervised/managed clubs such as Chess, Speech, and Dance Team in

after-school programs

Ticket sales - after school sporting events at both middle and high school level

Chaperone - school dances, carnivals, and school events

Mentor - supervised student-teachers at middle and high school level in developing/planning

lessons and managing students.

Fall 1992 to Fall 1998 English Instructor - San Bernardino City Unified School

District, 777 North "F" Street, San Bernardino, CA 92405

Instruction of middle and high school grade levels in general and accelerated English.

Instruction focused on grammar, spelling, and writing skills adhering to the CCSD

Benchmarks and Standards.

Master Teacher/Student Teacher Program - supervised student-teachers at middle and

high school level in developing/planning lessons and managing students.

Drama Director - successfully directed middle school students in two school plays

1983- 1985 Loma Linda Family Medical Group, Medical Personnel

Services, Inc., 25455 Barton Rd., Loma Linda, CA 92354

Medical Offiice Supervision - front office supervision and assisting patients with medical care.

Phone, accurate typing skills, insurance billing, and all types of office duties including

supervision of several front office clerks. Also desired to learn back office duties such as

physician assistance with patients in removing stitches, x-rays, and other medical duties.

1981-1983 Orthopaedic Surgeon - Philip Abatecola, M. D. 1074 Beaumont Ave.,

Beaumont, CA 92223

Medical Transcriber - Transcribing all dictated medical information for patients' records.

Assisted in front office duties, heavy phone work, insurance approval, and requests for lab

work. Assisted back office nurse during busy hours in cleaning wounds, preparing injections,

and assisting physician.

Professional Affiliations

1989 - Present Member- Lifetime member, Alpha Gamma Sigma Honor Society -Delta Chapter

1990 - Present Member - National Education Association (NEA)

1991 - Present Member - Alumni Association, California State University, San Bernardino, CA

1991 - Present Member - National Council of Teachers of English (NCTE)

1998 - Present Member - Clark County Teachers Association (CCTA)

2009 - Present Cathechist (teacher) St. Francis of Assisi Catholic Church, Henderson, NV

References:

Ms. Judy Mathe 8626 Lakota Way, Las Vegas, NV, 89123 702-***-****

Mrs. Joyce Pilotti-Iulo 521 Sir Barton St., Henderson, NV, 89015 702-***-****

Mrs. Lee Bates 257 E. Horizon Ridge, Apt.122, Henderson, NV 89052 702-***-****



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