Customer Service High School
Resume:
Sunny (Jean) M. Fletcher
Henderson, NV 89012
702-***-**** (cell)
*****************@*****.***
OBJECTIVE Seeking a full time or part time position in the Office/Clerical field where
my skills and experience will be an asset.
EDUCATION Bachelor of Arts in English and Liberal Studies - June 1991
California State University, San Bernardino, CA
Graduated with Honors
University of California, Riverside Extension, Continuing Education
University of Southern Utah, Continuing Education
SUMMARY OF QUALIFICATIONS Personable, responsible; flexible; Strong work ethic; Excellent typing skills;
polished organization and management skills; Trained on Windows XP
and Vista; Microsoft Word; Excel;
PROFESSIONAL EXPERIENCE
Fall 2008 to Present
Manpower, 8170 W. Sahara Ave., Suite 203, Las Vegas, NV 89117, 702-***-****, Fax 702-***-****
Contact: Brigitte Hendon
Assignments:
Hanley Wood SURFACES Conference Program
Sands Expo and Convention Center, Las Vegas, NV
Kelly Services, 3110 S. Durango #201, Las Vegas, NV 89117, 702-***-**** Fax 255-5247
Contact: Shawna Coy
Assignments:
Richmond American Homes (temp)
Office Assistance, typing, filing.
United Anco Services (temp)
Answered busy phones, filed, typed professional letters, all office duties.
Lincoln National Life Insurance @Bellagio Hotel (temp)
Greeted attendees, registration, receptionist, typing
LiveWire Electrical (p/t )Receptionist, typing, filing, composing letter,
driving/delivery) .
Foundation Research (f/t temp) Receptionist, typing, busy phone work
Show Off Costumes (temp) Cashier; customer service/busy phone work/sales
Ask Asia Imports (temp)
Observation/Recorder and accurate documenting of information received
from oversees shipments of materials.
Venetian Hotel (temp) Door monitor, greeter, reception, hosting, registration for
Pharmaceutical dinner/seminar
CES Show (temp) Registration/typist, Customer Service - Main lobby, Second floor
Kyani Convention (temp) Green Valley Station Casino, Registration/typist, greeter,
door monitor, customer service
Scarritt Group, Lake Las Vegas, Montelago, (temp) Receptionist, greeter, customer
Service.
Skills/Duties: MS Word, MS Excel, Typing 70 wpm, Busy phone work, Receptionist, Filing,
Composing letters, Cashier, Convention work, Driving/delivery, greeter, room/door monitor,
customer service, badge holder/pick-up.
Fall 2009 – Present
Macy’s Department Store, 1304 W. Sunset Rd., Henderson, NV 89014, 702-***-****, ext. 4075
Contact: Patrick Coleman or Linda Howe, Mgrs.
Fitting Room Clerk – Impulse Dept.
Monitor fitting room area for customer traffic and merchandise, assist customers in choosing
merchandise, and systematically organizing/returning merchandise to floor and rack.
Sales Associate –
Register trained; on-call and requested to cover with customer service and registers in
departments needing help. Assist associates in recovery (straightening/folding) and
organizing/returning merchandise to racks.
Winter 2001-Present State of Nevada, 101 N. Carson St. Ste. 4, Carson City, NV 89701
Contact: Vicky Ramos 775-***-****
State Scorer - State Writing Proficiency tests. Paid (7) seven times a year to read, evaluate
and score grade level writing essays at on of the City High Schools seven times per year. Trained
and skilled to find accuracy, and consistency in writing ability through reliance on the State's
required analytic scores covering mechanical writing ability, organization ability, use of creative
and complex in a 2-day scoring session.
Fall 2006 to Spring 2009 Sylvan Learning Center, 1701 N. Green Valley Pkwy., Henderson, NV 89074
702-***-**** Director: Tamara Wagner
Reading, English, Study Skills Tutor - part-time - instruction and guidance in programmed reading, writing,
and mathematical activities.
Fall 1992 to Spring 2008 English Instructor - Clark County School District, 2832 E. Flamingo Avenue,
Las Vegas, NV 89121 702-***-****
Instruction of middle and high school grade levels in general and accelerated English.
Instruction focused on grammar, spelling, and writing skills adhering to the CCSD Benchmarks and Standards.
Team teaching and ongoing collaboration with colleagues
to provide students with structure, continuity, and reinforcement in discipline and instruction.
Team Leader - organizing/planning curriculum and special events for students' success.
Club Advisor - supervised/managed clubs such as Chess, Speech, and Dance Team in
after-school programs
Ticket sales - after school sporting events at both middle and high school level
Chaperone - school dances, carnivals, and school events
Mentor - supervised student-teachers at middle and high school level in developing/planning
lessons and managing students.
Fall 1992 to Fall 1998 English Instructor - San Bernardino City Unified School
District, 777 North "F" Street, San Bernardino, CA 92405
Instruction of middle and high school grade levels in general and accelerated English.
Instruction focused on grammar, spelling, and writing skills adhering to the CCSD
Benchmarks and Standards.
Master Teacher/Student Teacher Program - supervised student-teachers at middle and
high school level in developing/planning lessons and managing students.
Drama Director - successfully directed middle school students in two school plays
1983- 1985 Loma Linda Family Medical Group, Medical Personnel
Services, Inc., 25455 Barton Rd., Loma Linda, CA 92354
Medical Offiice Supervision - front office supervision and assisting patients with medical care.
Phone, accurate typing skills, insurance billing, and all types of office duties including
supervision of several front office clerks. Also desired to learn back office duties such as
physician assistance with patients in removing stitches, x-rays, and other medical duties.
1981-1983 Orthopaedic Surgeon - Philip Abatecola, M. D. 1074 Beaumont Ave.,
Beaumont, CA 92223
Medical Transcriber - Transcribing all dictated medical information for patients' records.
Assisted in front office duties, heavy phone work, insurance approval, and requests for lab
work. Assisted back office nurse during busy hours in cleaning wounds, preparing injections,
and assisting physician.
Professional Affiliations
1989 - Present Member- Lifetime member, Alpha Gamma Sigma Honor Society -Delta Chapter
1990 - Present Member - National Education Association (NEA)
1991 - Present Member - Alumni Association, California State University, San Bernardino, CA
1991 - Present Member - National Council of Teachers of English (NCTE)
1998 - Present Member - Clark County Teachers Association (CCTA)
2009 - Present Cathechist (teacher) St. Francis of Assisi Catholic Church, Henderson, NV
References:
Ms. Judy Mathe 8626 Lakota Way, Las Vegas, NV, 89123 702-***-****
Mrs. Joyce Pilotti-Iulo 521 Sir Barton St., Henderson, NV, 89015 702-***-****
Mrs. Lee Bates 257 E. Horizon Ridge, Apt.122, Henderson, NV 89052 702-***-****
Contact this candidate