Manager Quality Control

Richard Nichols

Sr. System Administrator / Network Administrator / IT Support Technician

**** ******* *** - *** *****, CA 92115

****.*.*******@*****.*** - 315-***-****

• Active Top Secret/SCI clearance

• Highly accomplished U.S. Marine with over 12 years of diversified experience, demonstrating expertise

in maintaining production networks and managing fast-paced operations. A proven leader with experience

combining expertise in strategic planning, quality control, and organizational leadership managing IT

operations, network troubleshooting, providing technical support and developing innovative solutions to

complex problems. Strong background building solid working relationships with technical teams and senior

management, employs an unwavering work ethic with an insatiable desire to learn and develop professional

skills of all team members with extensive experience with all aspects with information technology to include

Network and Computer Operations, Active Directory, Microsoft Exchange, TCP/IP, DNS, Cisco products, LAN/

WAN, Call Manager, Voice over Internet Protocol (VoIP), Helpdesk management and operations, Solar Winds

and Microsoft Office Suites (Word, Excel, PowerPoint, Outlook, Publisher).

• I am currently seeking employment in the upstate NY area.

WORK EXPERIENCE

Synthetic Computer Wargaming Chief / EKMS Manager

United States Marine Corps - San Diego, CA - April 2010 to Present

• Ensuring the Joint Expeditionary Warfighting Lab (JEWL) was always fully operational and organized in the

support and completion of 90 war gaming events/classes, and successful training of over 3000 military and

civilian personnel. Classes and events that I supported for were for FST, Phibron, R2P2, MEU, MEB and MEF

level exercises.

• Managed the local Secret Domain and Active directory administrations for over 600 user accounts and

mailboxes, 200 classified computers in support of our modeling and simulation gaming systems. Tasks

included are account creation and OU management of domain and group policies.

• Administered the local LAN and managed over 20 Cisco classified and unclassified switches and routers

that supported the commands modeling and simulation Center for platforms such as ENWGS, TBMCS, JSAF

and GCCS systems. I also supported the network services for our C4I systems such as GCCS-M, Centrix,

AFATDS, EMT, JADOCS, NFCS, TMBCS, C2PC, JTT and VTC.

• Managed and administered the JEWL game floor Simulated Communication system which allowed the use of

digital party lines for simulated real time events. I led a 4 man team for a refresh of the Clear Com systems that

is utilized for our simulated comm for students. I Surveyed the JEWL, designed new architectural layout and

topology for game floor and for 10 classrooms for proper number of users and led the team on proper cable

and gear install as well as coordinated meetings and vendor visits from their engineer department, saving

command $60,000 in hardware and installation costs.

• I led the command IT team in a tech refresh project that included the creation of a new topology design for

our local LAN, assessed building layout for new cat5e cable refresh, removed and installed over 40,000ft of

new cat5e cable. I also coordinated with vendors for best cost effective products to use for refresh project. As

a result I led the team to save our command over $50,000 in contracted labor and design costs.

• Serves as VTC Coordinator for my command EWTGPAC, classified and unclassified VTCs. Works

independently in providing administrative and technical support in connection with VTC operations, including

responsibility to plan, advise on schedule, coordinate, promote and conduct VTC conferences. I troubleshoot

any loss of audio and/or video transmission/reception capabilities and audiovisual equipment malfunctions

within the facility. I also coordinate corrective actions with network, maintenance, other VTC specialists and

users to restore satisfactory conduct of the conferences

• Appointed as the commands Electronic Key Management System (EKMS) Manager, where I manage over 30

items to include KG-75's, KG-175's, KIV-7's field filling devices such as SKL's. I also ensured that cryptographic

fills are administered to each element for proper deployment and use.

• Oversaw and managed the facility responsible for security and dissemination of sensitive compartmented

information, receiving, recording and the distribution of sensitive communications system - efforts led to zero

loss in over a 2 1/2 year period.

• I am appointed as the division Security Manager and using Joint Personnel Adjudication System (JPAS) for

verification of clearances and site access. Performed indoctrinations, annual re-indoctrinations and debriefs

for visitors and students aboard the command. I Oversaw access control and personnel security, building

access key control and security badge issuance for the command and also supervised our local surveillance

equipment and IDS systems to ensured perimeter security.

• Supervised and implemented proper communication security (COMSEC) procedures for over 700 items

keeping all classified and unclassified data networks within the JEWL in accordance with DoDD 8500.01E.

NMCI Helpdesk Manager

United States Marine Corps - San Diego, CA - December 2009 to April 2010

•Provided Tier 2 and 3 technical support on a day-to-day remote operation assisting clients on the Navy

and Marine Corps Intranet. Maintain current and highest level of technical skill in the field of expertise while

supporting over 300 NMCI end-users. Interacts with Network Operation Centers and local Base Operation to

restore services and identify to correct core problems.

• Supported NMCI ordering and build out processes in NMCI Enterprise Tool (NET) to obtain and implement

new equipment, software, and services for customers. Process move-add-change requests in NET and

SReFORMS

• Provide customer assistance and technical support for NMCI computers, software, services, scanners,

external hard drives, and other peripherals; support escalation of NMCI issues.

• Supervised the daily operation of all Information Technology Department's responsibilities.

VoIP / LAN Administrator

United States Marine Corps - Camp Pendleton, CA - April 2008 to December 2009

•Trained over 150 Marines and government employees of all ranks in the fundamentals and advanced

techniques of installing, operating and supervising data networking equipment.

• Conduct all local network supervision, maintenance, and upgrades for over 250 classified and unclassifed

Cisco Switches.

• Supervised the Installation, Operation, and Restoration of both secure, and nonsecure, data services for

more than 10,000 supported users.

• I was assigned second in command for a 10 man Comuunications Military Training Team in order to provide

provide C4 support to Forward Operating Bases throughout the Iraq.

• Formulated and executed certification and accreditation test plans and conducted other certification activities

as per federal government policy and guidelines.

• Led and supervised the implementation, operation, maintenance and administration of more than 16 Core and

Distribution layer ciso switches providing primary LAN/WAN services to more than 5000 users and secondary

services to all of Camp Fallujah as well as other bases spread throughout Iraq.

• Led a team of 15 Marines in the planning and implementation of a Continuity of Operations and Disaster

Recovery Plan for the organization. Consisting of moving the entire Command element 20 miles with a down

time of less than 36 hours.

• Developed, participated in, and successfully completed two complex and time-sensitive authorized service

interruptions aboard Camp Fallujah that resulted in a upgrade of inefficientredundant power supplies, a

thorough clean-up of hazardously laid network cable, and an overall increase in service reliability for end users.

• Managed and trained over 40 Marines in Cisco Call Manager and Call Manager Express suites.

• Designed and impliment VoIP LAN designs and equipment; to include three Cisco Call Manager suites and

150 Cisco VoIP phones.

Platoon Sergeant / Help Desk Manager

United States Marine Corps - Camp Pendleton, CA - January 2007 to April 2008

• Led, organized, and mentored over 40 Marines of Data Platoon by directing an aggressive counseling and

physical fitness program that empowered NCOs and instilled confidence in junior Marines; provided valuable

feedback to the OIC and SNCOIC concerning the morale, administrative and family readiness of the platoon

as it prepared for deployment ISO OIF; organized all pre-deployment training.

• Supervised and managed 15 Marines in providing 24 hour IT support to over 5,000 end users on Camp

Fallujah in support of OIF from January to August 2008.

• Developed and enforced standard helpdesk procedures, to include directing a thorough MIMMS

documentation process that accurately tracked over 300 classified and unclassified assets that went into and

out of the Helpdesk, organizing a quality control checklist for the creation of over 1,500 user accounts and

mailboxes, and guiding an effective method for properly installing updated software on over 300 computers; led

the Helpdesk Marines in assisting over 100 customers a day on a wide variety of Microsoft Windows Operating

System and Office suite issues.

Communication Center Operator

United States Marine Corps - Marine Corps Air Station Beaufort, SC - November 2000 to January 2007

• Performed Daily Network Administrative Task including server maintenance and backups, user account

creation group memberships an access, e-mail administration and security monitoring and configuration.

• Installed and maintained Windows based Operating Systems over Local Area Network (LAN).

• Utilizing Microsoft Windows Sysprep and Ghost Software - successfully migrated 300 + users from old

operating system to current - resulted in no data loss for any user.

• Trained over 200 users how to create/manage a Naval Message using MDS.

•Built and managed WSUS server to patch all servers and workstations on 2 different network classifications.

• Assist in engineering and site surveys for new installations and system upgrades for windows servers,

classified crypto gear and cisco catalyst switches.

• Supervised the dissemination of over 500 daily classified and unclassified messages in support of 18 tenant

commands aboard the air station.

• Maintained cryptographic equipment in support of SIPR connectivity within MCAS Beaufort,and to the

CONUS SIPR network.

-Ensured the completion of over 40 daily trouble tickets for user accounts, Windows computer systems and

cisco switches in the Joint Call Center(JCC).

EDUCATION

BS in Technology Management

Devry University - Irvine, CA

2010 to 2012

MILITARY SERVICE

Service Country: United States

Branch: Marine Corps

Rank: Staff Sergeant / E-6

November 2000 to Present

CERTIFICATIONS

Network+

2009 to Present

Security +

2009

CCNA

2006 to 2009

Currently Renewing it.

MCSA

2009

CISSP

Did not complete certification but I have over 60 instructor led classroom hours CISSP (Certified Information

Security System Professional) certification training.

ADDITIONAL INFORMATION

* References available upon request.

Contact this candidate